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Tech Leadership for the Sustainable Win

Presented at the all day workshop at ConnectingUp in Melbourne.

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Tech Leadership for the Sustainable Win

  1. 1. Technology Leadership for the Sustainable win
  2. 2. What do you do?
  3. 3. I share knowledge.
  4. 15. What do you do?
  5. 16. We recruit volunteers to train guide dogs
  6. 17. Strategy: define it.
  7. 18. Start with Strategy A technology strategy helps your organization think through objectives, audience, content, tools, measurement and training to support your organization’s overall strategy
  8. 19. ARCHITECT YOUR SUCCESS BUILD FOR STRENGTH & FLEXIBILITY MOVE IN <ul><li>The Steps: </li></ul>
  9. 20. ARCHITECT YOUR SUCCESS <ul><li>Step One: </li></ul>
  10. 21. Objective <ul><li>What do you want to accomplish? </li></ul><ul><li>Describe how your objective supports or links to a specific goal from your organization’s strategic plan </li></ul>
  11. 22. Implement a system to track volunteers
  12. 23. Implement a system to track volunteers to increase retention
  13. 24. Give Your Objective An IQ Test!
  14. 25. Implement a system to track volunteers to increase retention
  15. 26. Implement a system to track volunteer activity and help volunteer managers increase retention by 15% by year-end
  16. 27. Audience(s) <ul><li>Who will be involved in the final project? </li></ul><ul><li>What are the needs and wants of each group? </li></ul><ul><li>What do they know or believe about your project? What will resonate with them? </li></ul><ul><li>What is the action you need them to take? </li></ul>
  17. 28. INTERNAL AUDIENCES
  18. 33. Volunteer Managers Executive Director Board Interns Interns Interns Interns
  19. 34. EXTERNAL AUDIENCES
  20. 38. Volunteer Managers: B. Record each volunteer interaction C. More retention = less need to recruit D. Volunteer management is about face to face interactions, not data E. Observe volunteer manager bringing in a new volunteer E. Observe volunteer manager bringing in a new volunteer E. Observe volunteer manager bringing in a new volunteer E. Observe volunteer manager bringing in a new volunteer E. Observe volunteer manager bringing in a new volunteer
  21. 39. BUILD FOR STRENGTH & FLEXIBILITY <ul><li>Step Two: </li></ul>
  22. 40. Tools <ul><li>How do the needs of your audiences affect your tool choices? </li></ul><ul><li>Are there technical requirements/platform limitations because of existing tech? </li></ul><ul><li>What are the budget constraints and opportunities? </li></ul><ul><li>Are there political or philosophical implications? </li></ul>
  23. 41. Content <ul><li>What data, images, stories, etc. do you need to make this project a success? </li></ul><ul><li>Who will get this content initially? </li></ul><ul><li>How will the content be maintained in the long term? </li></ul>
  24. 42. Data sources: 1. Mange's volunteer spreadsheet 2. Outlook contact files from all staff 2. Outlook contact files from all staff 2. Outlook contact files from all staff
  25. 43. MOVE IN <ul><li>Step Three: </li></ul>
  26. 44. Training & Support
  27. 45. Training Opportunities <ul><li>Tips in Email Updates </li></ul><ul><li>5 minute tips at staff meetings </li></ul><ul><li>Over-the-shoulder sessions </li></ul><ul><li>Internal training classes </li></ul><ul><li>Commercial training (online and off) </li></ul>
  28. 46. ROI
  29. 48. RETURN ON INVESTMENT $ Value of Time Saved - = ROI Cost of Laptop $800 / yr over 3 years - $1800 + contracts and service = ROI <ul><li>(Dollars Saved) - (Dollars Invested) = Return on Investment </li></ul><ul><ul><li>Positive numbers good </li></ul></ul><ul><ul><li>Negative numbers bad </li></ul></ul>
  30. 49. THE MATH IS MESSY NOW <ul><li>Intangible benefits: </li></ul><ul><ul><li>Job satisfaction </li></ul></ul><ul><ul><li>Productivity </li></ul></ul><ul><ul><li>Morale </li></ul></ul><ul><ul><li>Teamwork </li></ul></ul><ul><ul><li>Client satisfaction </li></ul></ul><ul><ul><li>Client response time </li></ul></ul>
  31. 51. Implement a system to track volunteer activity and help volunteer managers increase retention by 15% by year-end
  32. 52. <ul><li>Have you done a project like this before? What went right? What went wrong? </li></ul><ul><li>What do you anticipate will go right/wrong in this version? </li></ul><ul><li>Who benefits from this change - what value do they get? </li></ul><ul><li>How are you going to get ahead of the problems? </li></ul><ul><li>What are the training options you can implement? </li></ul><ul><li>How can you engage leadership? </li></ul><ul><li>What communications options can you implement? </li></ul><ul><li>What are the three things you're going to do to start this back at your org? (small - have a meeting, find a new vendor, create a survey) </li></ul>
  33. 53. Getting staff on board Convincing leadership ROI Refining my objective Communicating Change Training & Support Training & Support Training & Support Training & Support Training & Support Training & Support
  34. 54. IF AT FIRST YOU DON’T SUCCEED…

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