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Danae Madel Orig
AGSB - MBAH 10B
What is Business Process Improvement?
It is a systematic approach to help
  an organization optimize its underlying processes to
  achieve more efficient results.

It involves people and integrates process and systems.

It focuses on "doing things right" more than it does on
  "doing the right thing“.

 It attempts to reduce variation and/or waste in processes,
  so that the desired outcome can be achieved with better
  utilization of resources

 It’s goal is a radical change in the performance of an
  organization, rather than a series of incremental changes
How does it work?
Defining the organization's strategic goals and
 purposes -- Who are we, what do we do, and why do
 we do it?

Determining the organization's customers (or
 stakeholders) -- Who do we serve?

Aligning the business processes to realize the
 organization's goals -- How do we do it better?
Core Objectives of BPI
Effectiveness — Does the process meet customer
 needs?

Efficiency — Does it cut down on the usage of
 resources?

Adaptability — Is the process flexible enough to
 change as requirements change?
BPI Cycle
                      Objectives, Strategy, Baselines




New Processes,                                               Business Process
Systems




                                                            Alternatives


   Proposed Changes

                                                Implementation
Who are involved?
Business Leaders

  Senior leaders - define the customer and business
   objectives which an organization needs to achieve

  Lower leader-levels -- get the task of translating senior
   leaders' business objectives into business objectives that
   make sense for their level and that support the
   accomplishment of the senior leaders' business
   objectives.
Process owner -- responsible for designing the
 processes necessary to achieve the objectives of the
 business plans that are created by the Business
 Leaders. Most process owners have process
 improvement team to work with them.

  responsible for creating improvement actions that
    address performance issues that are identified during
    their analysis of the process performance data.

  use of problem solving tools that would include risk
    assessment and root cause analysis
 Operational Manager -- responsible to bring the
 resources and processes together to achieve the
 objectives of the business plans that are created by
 the business leaders.

   create improvement actions to address the
   performance issues .
  They address Process Operator performance with
   ongoing feedback to the Process Operator and/or by
   using an employee performance management review
   process.
  They communicate process performance issues to the
   Process Operator and the Process Owner.
Process operator is responsible to learn and perform
 the processes (work) necessary to achieve the
 objectives

   responsible for identifying and reporting any
    performance issues
Benefits of BPI
Cost management
Quality management
Improved efficiency
Cycle time reduction
Effective management of resources
Improved visibility of process performance
SR:Business process improvement - Danae Orig

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SR:Business process improvement - Danae Orig

  • 2. What is Business Process Improvement? It is a systematic approach to help an organization optimize its underlying processes to achieve more efficient results. It involves people and integrates process and systems. It focuses on "doing things right" more than it does on "doing the right thing“.  It attempts to reduce variation and/or waste in processes, so that the desired outcome can be achieved with better utilization of resources  It’s goal is a radical change in the performance of an organization, rather than a series of incremental changes
  • 3. How does it work? Defining the organization's strategic goals and purposes -- Who are we, what do we do, and why do we do it? Determining the organization's customers (or stakeholders) -- Who do we serve? Aligning the business processes to realize the organization's goals -- How do we do it better?
  • 4. Core Objectives of BPI Effectiveness — Does the process meet customer needs? Efficiency — Does it cut down on the usage of resources? Adaptability — Is the process flexible enough to change as requirements change?
  • 5. BPI Cycle Objectives, Strategy, Baselines New Processes, Business Process Systems Alternatives Proposed Changes Implementation
  • 6. Who are involved? Business Leaders Senior leaders - define the customer and business objectives which an organization needs to achieve Lower leader-levels -- get the task of translating senior leaders' business objectives into business objectives that make sense for their level and that support the accomplishment of the senior leaders' business objectives.
  • 7. Process owner -- responsible for designing the processes necessary to achieve the objectives of the business plans that are created by the Business Leaders. Most process owners have process improvement team to work with them. responsible for creating improvement actions that address performance issues that are identified during their analysis of the process performance data. use of problem solving tools that would include risk assessment and root cause analysis
  • 8.  Operational Manager -- responsible to bring the resources and processes together to achieve the objectives of the business plans that are created by the business leaders.  create improvement actions to address the performance issues . They address Process Operator performance with ongoing feedback to the Process Operator and/or by using an employee performance management review process. They communicate process performance issues to the Process Operator and the Process Owner.
  • 9. Process operator is responsible to learn and perform the processes (work) necessary to achieve the objectives  responsible for identifying and reporting any performance issues
  • 10. Benefits of BPI Cost management Quality management Improved efficiency Cycle time reduction Effective management of resources Improved visibility of process performance

Notas del editor

  1. Define……………………………..