Managing brand equity

HR Consultant
12 de Oct de 2021

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Managing brand equity

  1. 1 visit: Managing Brand Equity
  2. 2 visit: Brand equity is a set of brand assets and liabilities linked to a brand
  3. 3 visit: Elements of Brand Equity: Brand Loyalty Brand Awareness Perceived Quality Brand Associations
  4. 4 visit: Brand Loyalty Brand loyalty is a measure of the attachment that a customer has to a brand. It reflects how likely a customer will be to switch to another brand, especially when that brand makes a change, either in price or in product features.
  5. 5 visit: Brand Loyalty Pyramid Committed Buyer Likes the Brand - Considers it a Friend Satisfied Buyer With Switching Costs Habitual Buyer - No Reason to Change Indifferent – No Brand Loyalty Switchers / Price Sensitive
  6. 6 visit: Measuring Brand Loyalty • Purchase Behavior Patterns • Switching Cost Analysis • Satisfaction Measurement
  7. 7 visit: Strategic Value of Brand Loyalty • Reduce marketing cost • Trade (channel distribution) leverage • Attracting new customers
  8. 8 visit: Enhancing Brand Loyalty • Treat the customer right • Stay close to the customer • Measure/manage customer satisfaction • Create switching cost • Provide extras
  9. 9 visit: Brand Awareness is the ability of a potential buyer to recognize or recall that a brand is a member of a certain product category
  10. 10 visit: Brand Awareness Hierarchy Top of Mind Brand Recall Brand Recognition Unaware of Brand
  11. 11 visit: Value of Brand Awareness • Anchor to which other associations can be attached • Familiarity and liking • Signal of substance/commitment • Brand to be considered
  12. 12 visit: How to Achieve Brand Awareness Be different, memorable Involve a slogan or jingle Symbol exposure Publicity Event sponsorship
  13. 13 visit: The customer's perception of the overall quality or superiority of a product or service with respect to its intended purpose, relative to alternatives. Perceived quality is a perception by customers. Perceived Quality
  14. 14 visit: What Influences Perceived Quality of Product? • Performance • Features • Conformance with specifications • Reliability • Durability • Serviceability • Fit and finish
  15. 15 visit: What Influences Perceived Quality of Service? Appearance Reliability Competence Responsiveness Empathy
  16. 16 visit: The Value of Perceived Quality • Reason-to-Buy • Differentiate/Position • A Price Premium • Channel Member Interest • Brand Extensions
  17. 17 visit: Brand Association A brand association is anything "linked" in memory to a brand. Thus, McDonald's could be linked to a character such as Ronald McDonald, a consumer segment such as kids, a feeling such as having fun, a product characteristic such as service, or a symbol such as the Golden Arches.
  18. 18 visit: Some Types of Associations • Product Attributes • Customer Benefits • Relative Price • Lifestyle/Personality • Celebrity/Person • Use/Application
  19. 19 visit: The Value of Brand Associations • Help Process/Retrieve Information • Differentiate/Position • Reason-to-Buy • Create Positive Attitudes/Feelings • Basis for Extensions
  20. 20 visit: Maintaining Associations • Be consistent over time • Be consistent over elements of the marketing program • Manage disasters in order to minimize their damage
  21. 21 visit: Criteria for Brand Name Selection • Be easy to learn and remember • Suggest the product class • Support a symbol or slogan • Suggest desired association without being boring or trivial • Not suggest undesired associations • Be distinctive • Be available and protectable legally
  22. 22 visit: Brand Management Developing Brand Vision Establishing Brand Position Fulfilling Brand Contract Communicating Brand Position Measuring RoBI
  23. 23 visit: Brand Vision A clear articulation of the strategic, financial, and brand goals that management has created for the brand A first step to strategic screens as to where the brand can and cannot go
  24. 24 visit: Brand Vision Provides a vision that forces management to articulate what they want the brand to "do" for the organization over the next five years, relative to brand value, revenue, and profit contributions
  25. 25 visit: A brand's positioning is the place in consumers' minds that you want your brand to own—the benefit you want them to think of when they think of your brand.
  26. 26 visit: A strong brand position means the brand has a unique, credible, sustainable, and valued place in customers' minds. Good positioning gives you the direction required to focus the organization and focus your strategic efforts.
  27. 27 visit: A good positioning is a single idea to be communicated to your customers. It revolves around a benefit that helps your product or service stand apart from the competition.
  28. 28 visit: Disney Wal – Mart Fedex McDonalds Apple Google Toyota Family Fun Entertainment Low Prices and Good Values Guaranteed Overnight Delivery Food and Fun Innovation Simplicity Reliability
  29. 29 visit: A well-crafted brand positioning has three primary components: • A definition of the target market you wish to pursue • A definition of the business your company is in or the industry or category it competes in • A statement of your point of difference and key benefits
  30. 30 visit: The Five Principles of Effective Positioning Fit : Seek to leverage strengths of existing brand position Value : Focus on the perceived benefits that customers value, as determined by the customer model Uniqueness : Go where the competitors are not.
  31. 31 visit: The Five Principles of Effective Positioning Sustainability : Maximize the length of time this positioning can be owned within the competitive set Credibility : Get a credible fit between who you are and the supplier predicated by the customer model.
  32. 32 visit: A Brand Contract is a list of all promises the brand makes to customers. Such a contract is executed internally, but it is defined and validated externally by the marketplace.
  33. 33 visit: Brand Contracts can and should change over time. New promises can be added, other promises can be updated, and irrelevant promises can be deleted.
  34. 34 visit: A Brand Contract is a critical piece of the brand position because it helps to further define marketplace perceptions and expectations and forces managers to be honest with themselves.
  35. 35 visit: In addition to positive promises to customers, a Brand Contract can contain negative promises or attributes. It is important to build on the strong brand promises and mitigate the negative ones.
  36. 36 visit: Starbucks' Implicit Brand Contract • Provide the highest quality coffee available on the market today • Offer customers a wide variety of coffee options as well as com- plementary food and beverage items • Have an atmosphere that is warm, friendly, homelike, and appropriate for having a conversation with a good friend or reading a book • Recognize that visiting Starbucks is as much about the experience of drinking coffee as it is about the coffee itself
  37. 37 visit: Successful Brand-Based Communications • Use all communication strategies to help achieve your corporate strategy and brand vision. • Let your brand positioning largely determine the right communications strategy to execute. • Use an integrated marketing communications strategy to get maximum return from all dollar investments.
  38. 38 visit: Some Metrics to Measure Return on Brand Investment: • Brand name knowledge, awareness, recognition, recall: measures strength of the brand as reflected by customer's ability to identify the brand under varying conditions • Contract fulfillment: measures the degree to which your brand is upholding its Brand Contract
  39. 39 visit: Some Metrics to Measure Return on Brand Investment: • Acquired customers: counts customers claiming they have come to your company based on the strength of the brand • Customer loyalty: measures the degree to which customers continue to purchase your brand and how long that loyalty has lasted
  40. 40 visit: • Financial value: reports the financial value of your brand in the marketplace • Price premium: finds the percentage of price premium your brand is able to command over private-label brands, as well as key competitor brands Some Metrics to Measure Return on Brand Investment:
  41. 41 visit: END of Slides