At the 2013 Police Innovation days, O2 Managing Partner for Justice and Emergency Services, Steve Norris, presented his vision for the future of digital in policing.

1. Digital policing
Transformation through technology
Presented by:
Steve Norris
Managing Partner
Criminal Justice and Emergency Services Practice

2. Who are we?
We’re part of the Telefónica family
316 million
customers
in September 2012
103 million
customers in Europe
126,500
employees
€62.356
billion
total revenue in 2012
24
countries
Leading provider of
integrated
mobile, fixed
and ICT
services
Full network operations (21)
Service reach (152)

3. Today’s policing priorities
Reduce costs
by improving
efficiency
Increase public
confidence
Improve
decision-making
Increase front-line
visibility
Make communities
safer

4. Digital processes and workforce mobility
Static Full mobility
Analogue systems
Fully digitally-enabled
Back-office support staff
Desk-bound with
fixed lines
Front-line officers
Constrained by paper and
station-based processes

5. Integration to back-end
systems eliminates re-keying
Back-office operations
Police
wifi
WAN
Secure remote
connectivity
RFIDLAN
Front-line access to
station-based information
Increased mobility of
back-office support functions
An Agile Approach
More effective front-
line officers

6. Agile front line

7. Agile front line
Driven by 4G
Smart devices
• GPS and
geolocation
• Digital evidence
capture
• Social media
Real-time video
• Remote experts,
eg translators
• Streaming body/CCTV
camera footage
Connected car
• M2M-enabled
• Mobile wifi hubs
Digital evidence
• Instant upload of
crime reports
• Audio/video statements
• Digital cataloguing –
RFID tagging
Multi-platform apps
• Web-based
• Augmented reality with
PNC information
• SOCO and forensics
reporting
•ANPR camera scan and
instant search

8. How does this help you?

9. Reduce costs
by improving
efficiency
Increase public
confidence
Increase front-line
visibility
Improve
decision-making
Priorities
Presence
Visibility of police officers.
Alerting community to police
movements via social media
to reduce crime.
Local integration with community via
presence (pop-up policing – post
office/supermarket/library).
Make communities
safer

10. Reduce costs
by improving
efficiency
Increase
front-line visibility
Make communities
safer
Improve
decision-making
Priorities
Social media use
A digital presence to complement
the physical one.
A means to quickly inform the
public and receive information.
Engage traditionally difficult
to reach groups.
Empower your officers
Better-informed officers
provide better service, which
boosts public confidence.
Digital cataloguing of cases
means real-time online updates
on progress.
It’s about getting the right
balance between police and
consumer technology.
Increase public
confidence

11. Reduce costs
by improving
efficiency
Increase public
confidence
Make communities
safer
Improve
decision-making
Connected cars
Wifi hubs for pop-up command
centres and stations in the field
Big data analytics
Analyse footfall data to
identify where and when
to be visible
Front line
Paperwork completed
digitally means:
• Less time wasted
travelling to station
• Less time wasted on
administrative tasks
• More time fighting crime
Priorities
Increase front-line
visibility

12. Reduce costs
by improving
efficiency
Increase public
confidence
Increase front-line
visibility
Make communities
safer
Front line
All the information an officer
needs wherever, whenever,
on any device. For example:
• Augmented reality app
with database info display
• Optimised routing for
patrol vehicles
Improve
decision-making
Priorities

13. For example
Using augmented reality applications to access PNC and other databases
• Gives users a full understanding and visualisation of an area
• 4G enables real-time access
Burgled: 14/3/2012
Arson attack: 12/7/2012
Current owner: Mr A Hughes
Insurance: Valid
Tax: Paid
Status: Normal Vandalism: 2 weeks ago
Unresolved
current owner: Unknown
Insurance: Unknown
Tax: Unknown
Status: To be investigated
St. Alban’s Street, SN4 XYZ
Crimes in month: 1
Average income: £34k
Last officer in area: R. Lister

14. Reduce costs
by improving
efficiency
Increase public
confidence
Increase front-line
visibility
Make communities
safer
Commanding officers
Can easily track resource
location and availability.
What’s needed?
Who’s closest?
Where are our:
• Standard officers
• Specialist officers
• Bi-/tri-linguists
Front line
All the information an officer
needs wherever, whenever,
on any device. For example:
• Augmented reality app
with database info display
• Optimised routing for
patrol vehicles
Priorities
Improve
decision-making

15. Increase public
confidence
Increase front-line
visibility
Make communities
safer
Improve
decision-making
Digitising analogue
processes...
Crime reports captured
digitally with smart devices
• Images, audio and video
• Apps that upload straight
to police systems
• Digital trackers to tag
physical evidence
… to drive efficiency
• No need to travel
back to the station
• No time wasted re-keying
• Reduced chance of
error in re-entry
• More time spent
productively
Priorities
Reduce costs
by improving
efficiency

16. Improved efficiency = time saved = costs reduced

17. Integration to back-end
systems eliminates re-keying
Back-office operations
Police
wifi
WAN
Secure remote
connectivity
RFIDLAN
Front-line access to
station-based information
Increased mobility of
back-office support functions
An agile approach
More effective front-
line officers

18. Agile back office

19. Agile back office
Access all the information you need to work anywhere, anytime.
With technology for the job, not the person.
Collaborative tools
• Instant messenger
with presence
• Video conferencing
and digital comms
• Private cloud storage
Smart devices
• Managed tablets
and other
enterprise devices
• Management
dashboard
applications
Wifi
• Station/HQ-wide wifi
•Instant vehicle data upload
• Not limited by
fixed connectivity
• Create break out and
collaborative spaces
Police
wifi
Collaborative
tools
Smart
devices
RFID
Secure remote
connectivity
Liberate. Connect. Collaborate.

20. How does this help you?

21. Increase public
confidence
Increase front-line
visibility
Make communities
safer
Improve
decision-making
Improve efficiency
• A better work/life balance
• Increased productivity
• Improved talent attraction
and retention
Priorities
Improve efficiency
• Kill the commute
• Faster briefings by
video conference
• Conduct virtual meetings
• Timely decisions that can
be communicated
anywhere
Reduce costs
• Remove the cost of fixed infrastructure
• Less hardware and maintenance
• Property rationalisation
•Reduced travel costs
Reduce costs
by improving
efficiency

22. What we have learnt

23. What we have learnt
• We’ve got mobility at our heart
• We’ve done it ourselves
• We’ve got 2500 employees based in Slough = small/mid-size force
£3.8mby using 500 fewer desks
(it costs £7000 a year
to provide a desk)
£600,000in travel costs, 1272 days of travel
time and 312 tonnes of CO2
Through agile working we’ve saved
the following per year:
30%on paper
£1min sick days and absenteeism
We have also:
• Become 64%
more productive
• Gone from three
buildings to one
• Improved talent
retention

24. What we have to offer

25. What we have to offer
Criminal Justice and Emergency Services Practice
Focus sector – our team has over a decade’s experience serving the police market
Accredited on 7 PSN lots:
1. Unified services
2. Mobile voice and data
3. LAN
4. Gateway
5. Conferencing
6. CCTV and physical security monitoring
7. Call/contact centre
Full digital services
from the back office
to the front line.
We have the
capability and
expertise to deliver.

26. Technical expertise and best-in-class partners
Service management
SLA, support, billing
Managed services
Breadth and depth of capability and innovation
M2M Insight &
Engagement
Cloud
Development
and platforms
Comms &
Collaboration
Managed FMC,
Unified
Comms
Managed
Mobility
Our core
leading CSI
Connectivity
Managed
LAN, wifi, DC
Analytics,
Driver
behaviour

27. We want to hear from you

28. We want to hear from you
We shared insight, knowledge and technology.
And used this to develop three apps:
SOCO and forensics reporting
Augmented reality with
location-based information
ANPR scan and search A123 BCDA123 BCD
Contact:
steve.norris@telefonica.com
@SteveJNorris
What should
be next?
Visit:
o2.co.uk/justice-emergency