Operational Excellence Consulting (Singapore)

allan ung operational excellence operational excellence consulting lean lean management lean manufacturing lean thinking problem solving process improvement design thinking waste elimination kaizen quality improvement customer experience innovation lean startup strategic planning problem solving process business model quality management customer service frameworks models kaizen event total productive maintenance change management tpm creative problem solving management system strategy deployment customer satisfaction lean six sigma kaizen blitz pdca pdca problem solving total quality management 5s management system standard problem solving technique quality management system six sigma standard work lean office business model canvas customer journey change process hoshin kanri types of waste iso 9001 standardization training within industry continuous improvement value add sustain tpm customer relationship management autonomous maintenance hoshin planning service excellence creativity 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planned maintenance organizational change business model design productivity customer experience journey teamwork team building communication skill strategic thinking business performance improvement jipm service improvement quality audit business excellence service recovery total employee involvement sustainable development sustainability digital transformation frameworks digital media covid-19 ideation methods iso certification value proposition canvas empathy map jishu hozen autonomous maintenance human-centered design service standards marketing strategy team dynamics lean production lean management system a3 storyboard visual office visual control training and development dmaic leadership total quality process it management cost reduction quality awareness a3 tools and techniques audit employee involvement strategic business planning quality maintenance kobetsu kaizen social media strategy web design and development graphic design web design internal audits process six equipment losses innovation management models digital design thinking workshop design thinker iso 19011 risk management iso 26000 occupational health & safety empathy communication 5 whys jishu hozen experience journey lean government project management posters management models customer itil muri mura cost of non-conformance cost of quality baldrige framework malcolm baldrige national quality award workplace organization qc tools international organization for standardization lean sigma environmental management system staff suggestion system equipment failures equipment breakdowns vision sustainable development goals sustainable procurement iso certification process iso certification audit digital government games poster services security and resilience iso 31000:2018 iso audit iso 26000:2010 iso 37001 audit iso/iec 27001:2013 information security management system information security iso 45001 awareness training food safety standard risk analysis haccp food safety management system food safety baldrige 5s audit checklist advanced qc tools seven qc tools brainstorming brainwriting prototype workshop lean healthcare touchpoints business continuity management system bcms iso 22301 iso 50001 iso 14001 instructional design kirkpatrick model leader standard work daily accountability visual controls bpr bpi templates management philosophies a3 report 8d root cause analysis basic quality tools iso 20000 philip crosby organization gemba walk it delivery vsm what is lean suggestion system environment health and safety quality service education and training small group activities quality system sustainable singapore 5 needs model needs of supervisors esg environmental sustainability strategic planning process situation analysis security controls marketing digital personas lean management assessment strategic business planning methodology 6 equipment losses hinshitsu hozen content strategy policy vision mission values mission statement vision statement core values mission situation appraisal supply chain kotter's change model methodologies and tools management systems auditing event sustainability management system event sustainability appraisal cost waste-finding checklists waste audit medical devices iso 13485 iso 13485:2016 digital transformation models value proposition map exercise six major losses organization design transformation leadership skills iso 22301:2019 cost management iso 31000 risk assessment risk evaluation risk treatment risk preventive maintenance corona virus ideation social responsibility fmea iso 41001 iso 37001 certification iso 37001:2016 iso 37001 business model thinking business intelligence isms iso/iec 27001 iso 22000:2018 codex alimentarius annex sl customer profile value map audit checklists internal communication interpersonal communication skills interpersonal communication 5s implementartion oh&s mckinsey 7-s model mckinsey 7-s framework mckinsey 7s mckinsey safety awareness risk and hazard codex alimentarius commission fsms iso 22000:2005 iso 22000 shingo prize model shigeo shingo shingo shingo model rapid improvement event point of view jidoka mistake-proofing new seven tools seven basic tools suggestion scheme communications marketing communication itsm lean it services lean public services value healthcare marketing and sales energy management system enms energy management energy efficiency addie model training needs assessment training needs analysis learning and development diagrams and templates quality strategy office productivity lean enterprise a3 proposal a3 status review lean leadership bpm report leadership theories motivation theories theories styles building effective teams tpm audit self-assessment ohsas 18001 8 disciplines financial management quality assurance deming juran efficiency improvement prevention agile scrum cmmi cobit swot analysis downtime tpm pillars inspection effective meetings management by walking around benchmark gemba jr ji lean service governance business improvement quality costs what is benchmarking what is six sigma service quality housekeeping performance management xerox benchmarking process benchmarks ems 5s for the office office service culture operational training consulting flexible work arrangement employee retention employee satisfaction performance work-life balance remote hybrid hybrid work arrangement flexible working remote working flexible work hybrid work models hybrid working wireframes design thinking poster lean culture lean start-up culture agile development lean analytics rapid experimentation customer-centricity lean canvas build measure learn eric ries minimum viable product mvp lean start-up twi job relations twi job methods twi job instruction twi e-pocket cards twi pocket crads skills & knowledge job improvement skills leading skills instruction skills supervisory development productivity tools business icons business graphics business diagrams business templates icons graphics graphics & icons diagrams & templates consulting icons consulting graphics consulting templates consulting diagrams tcfd cdp gri ungc sustainability accounting sustainability frameworks corporate sustainability corporate governance social sustainability agile and scrum empirical process control scrum pillars agile principles scrum core values agile core value agile philosophy projects scrum framework scrum artifacts scrum events software testing software development agile software development natural language generation digital customer service openai natural language processing deep learning machine learning artificial intelligence digital technology digital tools gpt ai chatbot chatgpt business disruption business continuity iso 22301:2019 ppt iso 22301 ppt probability-impact probability-impact matrix iso 31000:2018 ppt iso 31000 ppt iso 9001 ppt qms iso 13485:2016 ppt iso 13485 ppt prp pre-requisite programs haccp principles fssc food supply chain management food chain food safety system food supply chain iso 14001 awareness training iso 14001 awareness iso 14001 standard iso 14001 framework iso sdg iso 14000 iso 14001:2015 iso 45001:2018 training iso 45001:2018 awareness iso 45001 awareness training iso 45001 awareness iso 45001:2018 ansoff matrix bcg matrix strategy frameworks strategy execution strategy development lean waste iso/iec 27002:2022 information technology cybersecurity iso/iec 27001:2022 lean production system daily management system oee poster tpm poster availability negative brainstorming figuring storming bodystorming nabc 2x2 matrix dot voting communication game numbers game walk / stop game clapping game icebreaker workshop activities warm-up games social media social media marketing business services smo seo org organi desi opera alla digi user user experience persona journey mapping lean assessment 6 big losses efficiency p-m analysis quick changeover smed tqc movement tqm movement tqc quality movement quality control circles quality circles compliance management systems compliance iso 37301 audit iso 37301 certification iso 37301 iso 37301:2021 failure costs prevention cost purpose statement purpose values potential opportunity analysis potential problem analysis decision analysis problem analysis psdm decision making kepner-tregoe twi programs automotive 8d problem solving eight disciplines procurement iso 20400:2017 iso 20400 change quadrants change curve kubler ross change curve adkar's change model adkar organization development pmbok framework business process improvement zqc zero quality control poka-yoke small business online business business and economy business development vendor quality improvement vendor evaluation vendor quality vendor quality audit supplier performance supplier performance management supplier quality supplier management supplier quality improvement external audit external audits 3rd party audit 2nd party audit iso 20121:2012 iso 20121 iso 13485:2003 management by priorities management by objectives mbo bmc good housekeeping customer segment profile business team building game blue-green game blue-green win-win thinking win-win team trust experiential learning game efqm iso/iec 38500:2015 oecd pci dss nist isaca coso coso framework mergers and acquisitions organizational design organizational redesign organization redesign lean principles 5s workshop 5s training iso 9001:2008 cobit 5 it service management it security iso/iec 20000-1 certification iso/iec 20000 certification service management system service management iso/iec 20000-1:2011 iso/iec 20000-1:2018 iso/iec 20000 iso/iec 20000-1 strategyzer products and services products innovation management 6 steps of persuasion 6 principles of persuasion mcguire cialdini william mcguire robert cialdini influencing skills persuasion skills persuasive communication model influence and persuasion influencing influence persuasion global recession economic downturn recession customer service rules six rules of customer service iso guide 73:2009 iso guide 73 iec 31010:2019 guidelines manufacturing excellence bathtub curve practical guide workshop guide channels principles of auditing auditor training auditing management systems international infrastructure management manual financial performance iso 55004 iso 55002 asset management system asset management iso 55000 iso 55001 failure mode and effects analysis quality planning aiag apqp process msa dfmea pfmea ppap iaft 16949:2016 iaft 16949 product quality planning advanced product quality planning apqp iso 50001:2018 fm system fm international standard iso 41001 certification process iso 41001 audit findings iso 41001 registration iso 41001 certification high level structure facility management system facility management standard facility management iso 41001:2018 abms anti-bribery anti-corruption anti-bribery management system participative management evaluation audit form people management skills marketing and advertising people skills soft skills effective communication effective communication skills 5s implementation guide 5s system 5s techniques 5s pillars 7-s model 7-s framework training presentation hazard analysis autonomation error-proofing lean financial services quotations joseph juran kaoru ishikawa 5s evaluation criteria 5s trend chart 5s radar chart 5s evaluation checklist matrix data analysis chart affinity diagram arrow diagram matrix diagram tree diagram management and planning tools process decision program chart relations diagram analysis graphical method statistical method seven quality tools scamper gordon method osborn's checklist nyaka mrthod nhk method ideate test define staff suggestion scheme corporate communication client communication business communication delivery excellence lean it in-house training adult learning effective facilitation lean public sector patient care training evaluation operations finance business recovery disaster recovery customer complaints management raci chart raci technique raci method raci tool raci matrix raci responsibility charting manufacturing strategy office kaizen a3 thinking team management leadership discipline rapid process improvement business transformation useful tools useful tools for problem solving advanced quality tools green belt black belt deming cycle motivation powerpoint presentation japan institute of plant maintenance tpm assessment epa osha js marketing marketing management stephen covey visual scorecard visual metric visual tools visual display improving cash flow cash flow management cashflow management managing cashflow cash flow improvement cashflow improvement managing cash flow standard hr models david ulrich leadership development talent management hrm customer delight balanced scorecard catch-ball x-matrix voc voice of customer dfss ctq paf model appraisal failure iso 27000 opm3 spice cmm prince2 productivity concepts cleaning lubrication meeting agenda time management go see efficiency; productivity supervisory training stability learning organization hr sensei walk jm tqp methodology business planning workforce productivity productivity management coq performance excellence mbnqa what is iso 9001 what is iso 9000 what is tpm best practices best-in-class xerox what is 5s what is twi what is quality teian service encounters customer service basics zoning audit system benchmarking process performance improvement iso 9000 service encounter lean for office participative suggestion suggestions momemts of truth benchmarking sustain excellence