CBS & AU 26.01.2012 Ole Kassow
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Keynote for CBS & AU MBA programme "Leadership and Innovation in Complex Systems"
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CBS & AU 26.01.2012 Ole Kassow
- 1. Succeeding through collaboration Why you need to learn to enchant 26 January 2012 Ole Kassow, Partner at Wemind A/S Co-Founder at Spiir A/S Friday, 27January, 2012
- 3. Zane’s Cycles Friday, 27January, 2012
- 13. Prisen for mistillid Friday, 27January, 2012
- 14. Oktober November December Forskel 3 mdr Årligt tab 3,225 2,279 594 -10,304 -41,215 3,114 4,299 1,666 5,590 182 0 0 -475 2,367 5,410 5,660 4,940 1,927 337 632 606 10,815 12,325 8,552 Friday, 27January, 2012
- 16. The Trust Equation (C + R + I) = Trust S Friday, 27January, 2012
- 18. On a scale from 0-10 what’s the likelihood that you will recommend us to a friend or a colleague? Detractors Passives Promoters 0 1 2 3 4 5 6 7 8 9 10 Net Promoter Score = % promoters - % detractors Source: Bain & Company Friday, 27January, 2012
- 19. On a scale from 0-10 what’s the likelihood that you will recommend Spiir to a friend or a colleague? Answer 10. User for 6 months Has recommended to more than 30 people Mark 4 or more have become users On a scale from 0-10 what’s the likelihood that you will recommend us to a friend or a colleague? Answer 10. User for 1 month Has recommended to more than 20 people Signe 3 or more have become users Friday, 27January, 2012
- 23. Promoters createcreate value How promoters real value Friday, 27January, 2012
- 24. The True Customer Value Friday, 27January, 2012
- 26. So why am I saying all of this? Friday, 27January, 2012