The day-to-day communications at the office has undergone a sea of change since the introduction of Cloud telephony.

1. Mobile Phone And Business App Integration
The day-to-day communications at the office has undergone a sea of change since the
introduction of Cloud telephony. We are not used to making calls from our mobile
phones by clicking on any app. With VoIP, everything is a session that runs from an
application. We can even receive our voicemails, fax messages, and even check the
presence of others on the same network – courtesy of the different types of apps that
help integrate VoIP on our mobile phones. Now, communication is being powered
through the integration of business apps that include VoIP. Communication systems are
able to take advantage of availing real-time data from business apps and all this can be
easily done from our mobile phone or
smartphones.
Unified communication solutions are being
deployed in several organizations as they
implement their policy of integrating
communications tools, applications and
business apps on a common platform.
Communication is being easily powered by
real-time data fetched from the integrated
business apps. For instance, whenever a
customer calls the company, the executives
receiving the calls can get complete details
of the customer on their screen. Thus, they
are in a better position to answer or make an upsell during customer calls. The agents
receiving the calls can easily and efficiently handle customer issues and this helps the
company impress the clients with the level of customer care service they provide.
The unified communications (UC) available in the market can all be integrated with the
business applications. Data pertaining to various business processes are fed into the
system on a regular basis and all this data is stored in a central database. When UC is
integrated with business applications, various data pertaining to different business
processes can be fetched from the central database for use during communication.
Some of the prominent benefits of integrating mobile phone and business app are:

2. Efficiency
Your employees will be able to focus on core business processes, as it would not take
more than 2 to 3 seconds to call a particular number. Thus, they would be able to
collaborate with other departments, colleagues, business associates and clients without
losing too much time. This would eventually make every business activity more efficient.
The overall advantage of a rise in efficiency will be reflected in the form of satisfied
customers and higher productivity.
Service
You and your employees will be in a better position to provide efficient and quick service
to the clients because all necessary info about a caller will be visible on the screen. So,
every time a caller calls, prior to answering the call you will be shown the appropriate
information about the customer. This feature will be available when you are either
receiving or making calls from your mobile phones. Even when your employees are
away from their desks, they can benefit from information pertaining to the callers or the
clients they are going to call.
Transparency
Business heads and managers will be able to keep an eye on all the critical business
metrics from their mobile phones as they are able to combine the data between the
business applications and phone systems. They would be able to track the performance
of the sales, service, and various other business operations without any hassle.
Automation
The call records are all automatically fed into the system and the process is completely
automated. So, your employees are able to work freely with clients and business
associates. They will also be equipped with all the analyses and reports before
communicating with the clients. All this provides your business with the edge you need
to outwit your competitors.
About Technology Convergence Group

3. Technology Convergence Group (TCG) is a provider of business telecommunication
solutions in the Dayton, Columbus, and Cincinnati, Ohio areas. TCG is a Toshiba
Platinum Dealer, which is the highest attainable certification level. TCG supports all
Toshiba telephone systems from the IPedge VoIP system all the way to Strata
communication systems. At TCG, technicians are Toshiba certified and have an
average of over 20 years of experience.
Call (888) 257-0955 today for all your telecommunication needs.