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Can You Be Sued for A Negative Review?




• Online Free Speech Could Be Threatened
  As Judge Orders Removal of Some Yelp,
  Angie’s List Reviews; Poster Sued for
  Negative Post




                                        www.recoverreputation.com
Recover      347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• A Virginia woman must remove parts of a
  review on Yelp and Angie’s List after being
  sued for libel.
• Additionally, the judge ruled that she
  cannot post the barred information on new
  sites, and she is being sued for the
  negative post.


                                         www.recoverreputation.com
Recover       347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• Is this a banning of free speech, or a just a
  business protecting their online reputation
  ?
• The implications of this are wide ranging
  and could ripple throughout the internet on
  sites like Yelp and beyond.



                                          www.recoverreputation.com
Recover        347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• It started when a Jane Perez asked a
  Washington D.C., contractor, Christopher
  Dietz, to make minor updates to her
  Fairfax County townhouse.
• But as the relationship quickly turned bad,
  Perez posted a very negative one star
  review on Yelp and a similar poor
  assessment on Angie's List.

                                          www.recoverreputation.com
Recover        347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• In June of 2011, Dietz took Perez to court
  claiming that her online reviews were false
  and damaging and resulted in $300,000 in
  lost business.
• He sued her for more than double that
  amount, $750,000.



                                          www.recoverreputation.com
Recover        347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• Some of the charges levied against the
  contractor included work not performed,
  damage to her home and jewelry that went
  missing during Dietz’s time in the house.




                                         www.recoverreputation.com
Recover       347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• The judge ruled that Perez cannot imply
  that Dietz stole jewelry and those
  comments must be removed and not
  spread to other sites online.




                                         www.recoverreputation.com
Recover       347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• Usually, as is in Virginia, libel is when
  someone states or implies a false
  statement is true and this cause’s harm to
  their reputation.
• This differs from opinions which are
  generally protected by the First
  Amendment.


                                         www.recoverreputation.com
Recover       347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• Reviews on sites such as Yelp are
  becoming more important to professionals
  such as lawyers, physicians, financial
  planners, and others.
• So too are legal actions over online
  reputations.



                                         www.recoverreputation.com
Recover       347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• Some free speech advocates view such
  suits as attempts to stifle freedom of
  speech; disgruntled customers see online
  posts the only way to fight back against
  bad business practices by companies.




                                         www.recoverreputation.com
Recover       347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• On the other hand business owners say
  they are being forced to fight back
  because a false online review or post can
  cause serious damage to their online
  reputation and businesses.




                                         www.recoverreputation.com
Recover       347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• A trial has not been set for the court to
  weigh in on the libel claims.




                                          www.recoverreputation.com
Recover        347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• What could this mean for consumers?
  Internet review sites have become the
  “David” against the “Golith” of bad
  business dealings.




                                         www.recoverreputation.com
Recover       347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• Could a negative post against a dentist be
  turned into an expensive liability for the
  poster?
• What if a legitimate gripe was written
  online but was pursued extensively by a
  deep-pocketed legal team and resulted in
  forcing the post to be removed AND the
  poster to be sued.

                                         www.recoverreputation.com
Recover       347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• This could scare innocent consumers from
  making online comments and greatly
  reduce the freedom of the internet.




                                         www.recoverreputation.com
Recover       347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• On the other hand, there are a slew of
  false, baseless and wrong reviews written
  online.
• A ruling could help police the “Wild West”
  of the internet reviews where anyone can
  create an anonymous account and post a
  scathing comment on sites like
  ComplaintsBoard.com, Scam.com, and a
  half dozen others.
                                         www.recoverreputation.com
Recover       347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• These sites currently are shielded by the
  First Amendment, but could largely
  disappear.
• Competitors have found these sites an
  excellent way to tarnish and destroy a rival
  company, and removing these comments
  would be a victory for businesses
  defending their online reputation.

                                          www.recoverreputation.com
Recover        347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• The irony is that in suing the client and the
  resulting publicity surrounding the case,
  Dietz’s online reputation is damaged
  almost beyond repair—or much more so
  than if he did nothing, addressed this
  issue himself or hired an online reputation
  management firm.


                                          www.recoverreputation.com
Recover        347-421-7598
Reputation
Can You Be Sued for A Negative Review?




• The implications of this case and others
  like it that are cropping up are important to
  both
  free speech and online reputation managemen
  .




                                         www.recoverreputation.com
Recover       347-421-7598
Reputation

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Can You Be Sued for A Negative Review?

  • 1. Can You Be Sued for A Negative Review? • Online Free Speech Could Be Threatened As Judge Orders Removal of Some Yelp, Angie’s List Reviews; Poster Sued for Negative Post www.recoverreputation.com Recover 347-421-7598 Reputation
  • 2. Can You Be Sued for A Negative Review? • A Virginia woman must remove parts of a review on Yelp and Angie’s List after being sued for libel. • Additionally, the judge ruled that she cannot post the barred information on new sites, and she is being sued for the negative post. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 3. Can You Be Sued for A Negative Review? • Is this a banning of free speech, or a just a business protecting their online reputation ? • The implications of this are wide ranging and could ripple throughout the internet on sites like Yelp and beyond. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 4. Can You Be Sued for A Negative Review? • It started when a Jane Perez asked a Washington D.C., contractor, Christopher Dietz, to make minor updates to her Fairfax County townhouse. • But as the relationship quickly turned bad, Perez posted a very negative one star review on Yelp and a similar poor assessment on Angie's List. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 5. Can You Be Sued for A Negative Review? • In June of 2011, Dietz took Perez to court claiming that her online reviews were false and damaging and resulted in $300,000 in lost business. • He sued her for more than double that amount, $750,000. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 6. Can You Be Sued for A Negative Review? • Some of the charges levied against the contractor included work not performed, damage to her home and jewelry that went missing during Dietz’s time in the house. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 7. Can You Be Sued for A Negative Review? • The judge ruled that Perez cannot imply that Dietz stole jewelry and those comments must be removed and not spread to other sites online. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 8. Can You Be Sued for A Negative Review? • Usually, as is in Virginia, libel is when someone states or implies a false statement is true and this cause’s harm to their reputation. • This differs from opinions which are generally protected by the First Amendment. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 9. Can You Be Sued for A Negative Review? • Reviews on sites such as Yelp are becoming more important to professionals such as lawyers, physicians, financial planners, and others. • So too are legal actions over online reputations. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 10. Can You Be Sued for A Negative Review? • Some free speech advocates view such suits as attempts to stifle freedom of speech; disgruntled customers see online posts the only way to fight back against bad business practices by companies. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 11. Can You Be Sued for A Negative Review? • On the other hand business owners say they are being forced to fight back because a false online review or post can cause serious damage to their online reputation and businesses. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 12. Can You Be Sued for A Negative Review? • A trial has not been set for the court to weigh in on the libel claims. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 13. Can You Be Sued for A Negative Review? • What could this mean for consumers? Internet review sites have become the “David” against the “Golith” of bad business dealings. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 14. Can You Be Sued for A Negative Review? • Could a negative post against a dentist be turned into an expensive liability for the poster? • What if a legitimate gripe was written online but was pursued extensively by a deep-pocketed legal team and resulted in forcing the post to be removed AND the poster to be sued. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 15. Can You Be Sued for A Negative Review? • This could scare innocent consumers from making online comments and greatly reduce the freedom of the internet. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 16. Can You Be Sued for A Negative Review? • On the other hand, there are a slew of false, baseless and wrong reviews written online. • A ruling could help police the “Wild West” of the internet reviews where anyone can create an anonymous account and post a scathing comment on sites like ComplaintsBoard.com, Scam.com, and a half dozen others. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 17. Can You Be Sued for A Negative Review? • These sites currently are shielded by the First Amendment, but could largely disappear. • Competitors have found these sites an excellent way to tarnish and destroy a rival company, and removing these comments would be a victory for businesses defending their online reputation. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 18. Can You Be Sued for A Negative Review? • The irony is that in suing the client and the resulting publicity surrounding the case, Dietz’s online reputation is damaged almost beyond repair—or much more so than if he did nothing, addressed this issue himself or hired an online reputation management firm. www.recoverreputation.com Recover 347-421-7598 Reputation
  • 19. Can You Be Sued for A Negative Review? • The implications of this case and others like it that are cropping up are important to both free speech and online reputation managemen . www.recoverreputation.com Recover 347-421-7598 Reputation