Is your contact center solution entering its end of life stage? Are you faced with budget constraints and are worried about making another massive investment to upgrade your solution? Contact centers based in the cloud are a cost-effective way to mitigate your investment. With cloud-based solutions, you can continue to use your existing hardware while layering in new features at the network level. You can also seamlessly add in tools like Skype, Google, SIP, and Salesforce. Not only do these solutions make your life easier by managing everything from one place, but it also inherently enables a virtual workforce and provides an effective business continuity solution.

1. OnState Communications On-Demand, Business Presence Communication Solutions “ Full Virtual Customer Collaboration and Contact Center Management" +1.617.934.0381 +1.866.532.5036 www.onstate.com

8. Cost Comparison – Small System Lower Cost, No CAPEX, No Commitment Credit-Card Ease Premise Solutions Configuration includes Call Center, Call Recording, Chat and Salesforce Integration, and PSO services (included in the OnState Premium Support Charge – we do not charge separately for deployment and on-going modifications. Three Year TCO, 30 Users ($000s) 2. Reduced Cost and Complexity

9. Cost Comparison – Large System Savings more stunning with scale. Premise Solutions Configuration includes Call Center, Call Recording, Chat and Salesforce Integration, and PSO services (included in the OnState Premium Support Charge – we do not charge separately for deployment and on-going modifications. Three Year TCO, 250 Users ($000s) $000’s 2. Reduced Cost and Complexity

10. Premise Solutions 2. Reduced Cost and Complexity Lots of Hardware = Lots of $$$ Lots of management No hardware = Low pay as you go Dashboard management

12. 4. Workforce Virtualization OnState manages sessions over a variety of networks for ultimate scale and economics

13. 5. Inherent Resiliency Employees can work from any location where they can access a phone, mobile device and/or the Internet

14. Evolution of the Call Center 1980s Client/Server Models 2010+

15. Evolution Step 1: Premise-Based Traditional customer premise equipment (CPE) solutions treat the network as a dumb pipe, all intelligence and device management is applied at the endpoint. With premise-based, handing mobile employees wastes bandwidth, minutes, money

16. Evolution Step 2: Hosted Hosted models just move the equipment from the customer premise to their data center. The architecture, and costs are the same and often higher.

17. Evolution Step 3: OnState True SaaS OnState separates intelligence from transport, thereby converting all existing and Internet-based solutions into intelligent communications networks, across all modalities – voice, video and chat/IM

19. Your Customers – Multiple Modes

20. Your Employees – Multiple Devices/Locations Soft Phones VoIM Apps Existing PBX SIP, VoIP, TDM Mobile Phones, Landlines Presence Data

21. OnState – Connecting Customers and Employees Signal Control Soft Phones VoIM Apps Existing PBX SIP, VoIP, TDM Mobile Phones, Landlines Presence Data

22. Conversation Routing and Mgt Signal Control Soft Phones VoIM Apps Existing PBX SIP, VoIP, TDM Mobile Phones, Landlines Presence Data

23. Customer Chats can Instantly Transition to Interactive Screen Share

26. Monitoring and Reporting User Presence Real-Time Metrics Real-Time Views Current Conversation List

28. "All Calls May Be Recorded" Secure Public/Private Cloud Storage All calls and chats are automatically recorded by OnState. Users can be located anywhere on the Internet. Managers can access calls and chats in multiple ways, including email, the Web, insides Salesforce.com

29. Collaborative CC Management Voice, Chat, Video Recordings Stored as Collaborative Docs Reporting via Google Data APIs, Collaborative Spreadsheets

30. CRM Integration Full details regarding the conversation (voice, video or chat) are automatically logged, including links to the actual chat transcript or recording of the conversation! Native Force.com App, no client code! Integrated Outbound

31. Team / Group Presence, voice, and chat/IM Video Email Fax Voicemail Chat Shared Docs OnState adds Enterprise-Grade Unified Communication capabilities to GApps Workflow Controls Next | Previous | Conf | Consult | Tag Google Integration

32. Google Campaign Mgt Option