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OnState Spring '10 Updates
- 1. OnState Communications On-Demand, Business Presence Communication Solutions Spring ‘10 Release Preview +1.617.934.0381 +1.866.532.5036 www.onstate.com
- 5. With OnState, It’s About the People…
- 7. Visual Analytics % of time in State Gannt View w/ Drilldown
- 9. Automatic Callback of Abandons
- 11. Network Recording on Outbound SIP calls Secure Public/Private Cloud Storage All calls and chats are automatically recorded by OnState. Users can be located anywhere on the Internet. Managers can access calls and chats in multiple ways, including email, the Web, insides Salesforce.com Storage Prem Server
- 13. Multiple Call Devices Associated
Notas del editor
- 03/29/10 03/29/10
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- 03/29/10 03/29/10 Emphasize adding more visual and dashboard analytic elements. Joyce will get into more detail, but Expect to see more us in this regard - drilldown to CRM if it’s linked-up, for example.
- 03/29/10 03/29/10 You can never have too many reports, and this will be a continuous and on-going enhancement for us. Learn about things that are beneficial to your business, responding not only to your requests, but the entire community will benefit from your enhancements. So will SaaS, not everything is custom. Here you can see the changes we’ve made in this release, based upon your input.
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- 03/29/10 03/29/10 InterRoute, IntelliPeer as examples of carrier network certifications
- 03/29/10 03/29/10 Native, and now support for professional (as opposed to requiring enterprise)
- 03/29/10 03/29/10 Planning phases for next release – here are several of the feature requests that have been submitted. Which would you most like to see?