4th ENoLL Living Lab Summer School

1. WS 8 Living Lab Methodology Handbook
Wednesday (28/8)
11:00 - 12:30
NAD 308
The 4th ENoLL Living Lab Summer School
27th-30 August 2013
Manchester School of Arts

2. Workshop Agenda
• Introduction and Background
– Who we are
– Botnia Living Lab
– FormIT Methodology
– Living Labs – Key Components and Key Principles
• Working Session Focused on Key Principles
– Collaborative work in smaller groups
– Presentations of results
• Summary and Conclusions

3. Who are we?
• Anna Ståhlbröst
– Researcher at LTU in Social Informatics
– Research interest is Living Labs as a phenomena in innovation
processes
• Marita Holst
– Project Manager at LTU at the Centre for Distance-spanning
Technology (CDT)
– Research background focused on Cross-Boundary Collaboration
in Innovation Processes
• Botnia Living Lab
– An Open environment for human-centric ICT development
– Hosted by Centre for Distance-spanning Technology at Luleå
University of Technology in Sweden

4. Background and Story of Botnia
Living Lab….

5. Examples of what we do at Botnia…
1. Run OUDI cases with companies
and other stakeholders
2. Policy making activities like the
ENoLL process
3. Knowledge-transfer: Methods and
tools for user involvement in RDI-
projects
4. Match-making between different
players in the value chain of a IT-
based service/product
5. Recruit and engage users as part
of our development teams
6. Research in OUDI methods, tools
and processes
7. Advisory role

6. Expected results when using Botnia
Living Lab resources:
• Service co-creation with users and other stakeholders
• Redesign of products/services
• Decisions for implementation of new functions
• New target user groups
 New ideas as result of user involvement
 Increased knowledge among experimenters/developers
 Established relations with new business partners
• Faster innovation process (shortened time for
development) by support from end-users for decision
making

7. We offer:
1. User-involvement expertise
 this resource consists of research expertise in the field of
user centred design and evaluation and they support
experimenters in setting up, and running user involvement
activities.
In practice this means that we can do:
 coaching of staff who wants to perform user involvement
studies.
 hands-on resource for experiments with end-users in
Sweden.

8. 2. Methodology for user-involvement
• The FormIT methodology can support both radical
and incremental innovation development by
involving different users and by putting weighted
emphasis on the different phases
 3 cycles; concept, prototype, final solution
 3 phases; appreciate, design, evaluate
 3 focuses; users, business, technology
• It is an iterative and interactive process
• Different methods and tools are used for
professional support for user-involvement. Often
we combine qualitative and quantitative methods
for the best results
• important to recruit the right users matching the
purpose of your experiment.
In practice this means that we can give:
 support in processes for experiments including
checklists for the planning and so on.
Results:
 New Products and services
 New knowledge
 New relations
We offer:

9. 3. The Botnia Living Lab Users Data
Base
 This is a database of 6000 creative end-users
(individuals) from 18 years of age and older in
Sweden. We also have access to end-users around
the world via 3rd parties. The Botnia user
database is currently implemented as a MySQL-
database where End-user basic data for end-user
involvement are stored.
In practise this means that we have:
 Access to 6000 individuals in Sweden from which
a strategic recruitment for experiments can be
done. The recruitment is based on the needs of
the experiment and the individual’s personal will
and opportunity to participate.
We offer:

10. Botnia Living Lab create different values
for different stakeholders……

11. Our track-record

12. SATIN
IET ICT Labs
iRoad
EAR-IT
AmpliFIRE
Wattalyst
Smart Campus
Sense Smart CityCASSANDRA

13. Projekt exempel 1: CASSANDRA
• CASSANDRA
www.cassandra-fp7.eu
• RDI scope:
• A software platform for modeling the
energy market from an end user
perspective (Decision Support System)
• Project type: FP7 STREP
• Project highlights/results:
 First prototype of Cassandra Platform ready
for use and evaluation.
 Network of Interested with members from
different stakeholder groups across Europe
• Next step:
• Usage and evaluation of platform in three
pilot cases.
In Homes

14. Projekt exempel 2: EAR-IT
• EAR-IT (www.ear-it.eu)
• RDI scope: Putting ears on the Internet
• Project type: FP7 STREP
• Project highlights/results:
 Use-cases under implementation:
Sound for outdoor and indoor-
environment
 User-study on privacy with 1000 users
in
5 countries
• Next step: Real life trials starts in fall
2013
In the City

15. Projekt exempel 3: SATIN
• SATIN
• RDI scope:
 Create a system that allows users
without programming experience
to develop mobile apps
 Component-based programming
 Inclusive design
• Project type:
• ERDF (Structural Funds)
Project highlights/results:
• Working prototype with
graphical editor:
http://satin.cdt.ltu.se/
• Next step:
 Focus on business
 Proposal ”SATIN Upgrade”
 EIT ICT Labs activities for
technology maturity and business
precubtion
A Platform

16. What is a Living Lab?
A Living Lab is a user-centric
innovation environment, built
on realistic activities and
research where all relevant
partners are involved in open
processes, with objective to
generate sustainable values
for LL partners and stake-
holders.

17. What is a Living Lab?
• An user involvement activity?
• A end-user engagement project?
• An innovation intermediary organization?
• An innovation arena for organizations and their partners?
• An innovation arena for employees?
• Real world implementations/tests of innovations?
• A research environment?
• An innovation process?
• An approach to innovation?
• An innovation network?
• A collection of services?

18. Application areas where Living Labs appear
• Energy
• Tourism
• Food
• Beer
• Internet of Things
• eHealth – AAL
• Smart cities
• Games
• Ubiquitous computing
• Mobile technologies
• Airports
• Rural development
• Future Internet
• Etc…

19. Related theoretical streams
Living
Lab
Open
innovation
Interaction
design
Action
research
Diffusion of
innovation
Innovation
networks
Participatory
design
Economy
And More…

20. FormIT
Supports:
• User involvement & influence
• Real world tests
• Value creation
• Openness
• Sustainable development
• IT-service
innovation/development

21. Cycle 1 – Concept Design
The process of the concept design phase starts by
appreciating opportunities which included:
– define the scope for the process
– identify the target-user group and their important characteristics
– find out where these users can be found and define their role in
the user involvement process
– carry out needfinding studies with users
– design concepts
– evalute and re-design concepts with users
The needs in focus here are the needs that motivate the
users to buy and use a particular IT system
The challenge is to generate needs users consider relevant
related to the innovation, and the different expressions
they may take

22. Why focus on Needs?
• A need can have several solutions
• The solution is not known and defined
• Stimulates creativity and new thinking
• More stable than trends
• Gives an understanding of peoples goals, activities and
context
• Gives understanding for the service influence
• Succeeds the end-users expectations

23. Cycle 2 – Prototype Design
The second cycle, prototype design, starts with the process of
identifying stakeholders’ needs in the service. That is,
- when using a service, what needs are then important for the
users??
As in the first iteration, this is done through a variety of data
gathering methods, such as interviews and observations
The challenge is to separate between needs of the service
and needs in the service

24. Why Prototyping?
• Cheap to start with
• Fast to develop
• Easy to change
• Gives a common object to discuss with stakeholders
• Supports the process of identifying patterns,
processes and needs
• Gives a foundation for the final design

25. Cycle 3 – Innovation Design
The third cycle, Innovation design, starts by analysing the results
from the usability evaluation in order to generate changes in the
needs of and in the service.
Small changes and adjustments in the needs are quite common,
especially in relation to the needs in the service, as the system
develops and users’ understanding of structure, content, workflow,
and interface deepens.
The challenge is to evaluate users’ real experiences of the final
service

26. Why real world tests?
• Learn about users needs and goals
• Understand usage of services in everyday practice
• Understand how the service fit into users technology
portfolio
• Real world experiences and feedback from using the
service
• Stimulates diffusion and adoption of innovation

27. Key principles of LL operations

28. Why Define Key Principles?
• Contributes to knowledge
building concerning:
 what counts as Living Labs
 how its operations could be conducted
 how the value of these operations can be
assessed
• Creates best practices of Living
Lab operations
• Represent ONE way to look at it

29. Current trends in LL practices and research
• Social Innovation
• Energy and environmental research
• Interaction design for public spaces
• Involvement of the crowd in innovation activities
• User DRIVEN innovation
• Building test sites where people live
• Integrating Testbeds and Living Labs
• Openness; open innovation, open data, open government
• Regional development and city development (Smart Cities)
• IT-tools and distributed methods for Living Lab practices
• Key principles and assessment criterions

30. Work in Groups
• 30 minutes collaborative work in groups (5-8 people)
• Discuss and define:
– What do the Key Principles stand for in a Living Lab context.
– Why it is important to use the Key Principles in your Living Lab
Operations.
– How you can use the Key Principles in Living Lab Operations
• Be prepared to give a short presentation of your results.

31. Presentation of Results
• 5 minutes summary of your discussion and results.
– What were the main AHA-moments in the discussion?
– Which were the most intreguing questions that were discussed in
your group?
– How will you use the Key Principles in your next Living Lab
project?

32. Three Living Lab methodology handbooks are
available online
Peoples Voice
Involving users in the development of interactive systems increases the likelihood that
those systems will be useful and usable. The handbook deals with questions such as: How
do we mobilize users? What motivates people to take part in the development of an
innovation in their spare time?
http://issuu.com/cdt-ltu/docs/guidelines_handbok_low?mode=window
Race To Scale
FormIT is a methodology for user involvement, created and tested at CDT. In this guide,
specialists in user-driven innovation share their knowledge.
http://issuu.com/cdt-ltu/docs/formit_handbok?mode=window
The Living Lab Methodology Handbook
This handbook is based on results from the project SmartIES and the process of
using and evaluating the FormIT methodology in a Nordic cross-border pilot.
The goal has been to make the Living Lab Key Principles and the application
visible and easy to use.
http://issuu.com/cdt-
ltu/docs/livinglabsmethodologybook_web?mode=window&backgroundColor=%232
22222
For Printout versions as well as method checklists go to:
www.ltu.se/cdt

33. List of relevant references
Bergvall-Kåreborn, B., Holst, M., Ståhlbröst. (2009).
Concept Design with a Living Lab Approach. HICSS-
42, Big Island, Hawaii.
Bergvall-Kåreborn, B., Howcroft, D., Melander-
Wikman, A., Ståhlbröst, A. (2010). Participating in
Living Lab: Designing Systems with Users. I: Human
Benefit through the Diffusion of Information
Systems Design Science Research : IFIP WG 8.2/8.6
International Working Conference, , Perth,
Australia, March 30 - April 1, Berlin : Springer, 2010.
s. 317-326 (IFIP International Federation for
Information Processing; 318).
Bergvall-Kåreborn, B., Ihlström Eriksson, C.,
Ståhlbröst, A., Svensson, J. (2009). A Milieu for
Innovation - Defining Living Labs. The 2nd ISPIM
Innovation Symposium - Stimulating Recovery - The
Role of Innovation Management. New York City,
USA.
Bergvall-Kåreborn, B. and Ståhlbröst, A. (2009).
"Living Lab - an Open and Citizen-Centric Approach
for Innovation." International Journal of Innovation
and Regional Development 1(4): 356-370.
Holst, M., Ståhlbröst, A., Bergvall-Kåreborn, B.
(2010). Openness in Living Labs - Facilitating
Innovation. IRIS33. Aalborg, Denmark.
Krogstie, J., Ståhlbröst, A., Holst, M., et al. (2013).
Using a Living Lab methodology for developing an
Energy Savings Solutions. AMCIS2013. Chicago, US.
Ståhlbröst, A. (2008). Forming Future IT - The Living
Lab Way of User Involvement. Department of
Business Administration and Social Sciences. Luleå,
Luleå University of Technology. Doctoral Thesis.
Ståhlbröst, A. (2012). "A Set of Key-Principles to
Assess the Impact of Living Labs." International
Journal of Product Development 17(1-2): 60-75.
Ståhlbröst, A. and Bergvall-Kåreborn, B. (2008).
FormIT – An Approach to User Involvement.
European Living Labs - A new approach for human
centric regional innovation. J. Schumacher and V.-P.
Niitamo. Berlin, Wissenschaftlicher Verlag 63-76.
Ståhlbröst, A. and Bergvall-Kåreborn, B. (2008).
Constructing Representations of Users Needs - A
Living Lab Approach. IRIS31 - Public Systems in the
Future; Possibilities, Challenges and Pitfalls, Åre,
Sweden.
Ståhlbröst, A. and Bergvall-Kåreborn, B. (2011). Living
Labs – Real-World Experiments to Support Open
Service Innovation. eChallenge2011. Fireze, Italy.
Ståhlbröst, A., Bertoni, M., Følstad, A., et al. (2013).
Social media for user innovation in Living Labs : a
framework to support user recruitment and
commitment. XXIV ISPIM conference. Helsinki,
Finland.
Bergvall-Kåreborn, B., Howcroft, D., Ståhlbröst, A.
(Forthcoming). "Disregarding history: contemporary
IS contexts and participatory design." Communication
of the Association for Information Systems.
Bergvall-Kåreborn, B. and Ståhlbröst, A. (2008).
Participatory Design - One Step Back or Two Steps
Forward. PDC 2008 Experiences and Challenges,
Bloomington, Indiana, USA.
Bergvall-Kåreborn, B. and Ståhlbröst, A. (2010). "User
Expressions Translated to Requirement." Human
Technology 6(2): 212-229.
Ståhlbröst, A. (2012). Challenges with Social Media for
User Involvement Innovation through Social Media,
ISM 2012. A. Følstad. Oslo, Norway.
Ståhlbröst, A. and Bergvall-Kåreborn, B. (2008).
FormIT – An Approach to User Involvement. European
Living Labs - A new approach for human centric
regional innovation. J. Schumacher and V.-P. Niitamo.
Berlin, Wissenschaftlicher Verlag 63-76.
Ståhlbröst, A. and Bergvall-Kåreborn, B. (2011).
"Exploring Users Motivation in Innovation
Communities." International Journal of
Entrepreneurship and Innovation Management 14(4):
298-314.
Ståhlbröst, A. and Bergvall-Kåreborn, B. (2013).
Voluntary Contributors in Open Innovation Processes.
Managing Open Innovation Technologies. J. S. Z. W.
Eriksson Lundström, M.; Hrastinski, S.; Edenius, M.;
Ågerfalk, P.J.
Ståhlbröst, A., Bergvall-Kåreborn, B., Holst, M. (2009).
Understanding Innovation Communities Users - Their
Usage and Nature. The XX International Society for
Professional Innovation Management (ISPIM)
Conference. K. R. E. Huizingh, S. Conn, M. Torkkeli and
I. Bitran. Vienna, Austria, Lappeenranta University of
Technology Press.
Ståhlbröst, A., Holst, M., et al. (2012). Users and
Energy Savings - Their Perspectives and Needs. IRIS35
- Designing the Interactive Society, Sigtuna.

34. Thank You!
Anna Ståhlbröst
anna.stahlbrost@ltu.se
www.ltu.se/research/subjects/Informatik
Marita Holst
marita.holst@ltu.se
www.ltu.se/cdt