Multinationals in Asia Pacific are gradually moving to cloud-based infrastructures and services; this presentation provides some examples of companies moving to different cloud-based services, including IaaS, UCaaS, and contact centers. For more information on our activities in Asia Pacific, visit http://oran.ge/11C5V08

1. the age of the cloud
private cloud, SaaS and the
future in APAC
Orange Business Services, Asia Pacific
October 2013
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the age of the cloud: private cloud, SaaS and the future in APAC

2. today cloud is about more than „just‟ cost reductions
74%
calculating cost savings from
cloud needs to factor in at least 8
different parameters from peak
loads to hardware costs
the bigger picture is that cloud
delivers the flexibility and
agility you need to be
competitive
74% of companies that invest
heavily in cloud were
competitively agile *
“cloud is about how you do computing, not where you do computing”
Paul Maritz, CEO (2008-12), VMware
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the age of the cloud: private cloud, SaaS and the future in APAC
Source: * INSEAD Research 2013

3. from ownership to on-demand, cloud computing
changes how companies consume IT
vs
outsourcing
premises-based
co-location
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cloud computing
savings on skills and resources
 24 x 7 support, L2/L3 expertise across all technologies
 continuous infrastructure refresh
economies of scale
 no hardware purchase
 multi-tenanted infrastructure and shared support
flexibility
 enable new applications across multiple locations
 dynamic allocation of resources
 on demand, self-service
 usage-based payment
the age of the cloud: private cloud, SaaS and the future in APAC

4. examples of cloud usage themes
that we are seeing in Asia
streamline
IT delivery
enhance CRM
& productivity
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standardize ICT
& improve collaboration
better manage risk
& capacity planning
the age of the cloud: private cloud, SaaS and the future in APAC

5. major global biotech group uses cloud to streamline
IT delivery and achieve TCO reduction
challenge


make IT more agile to support rapidly expanding business in EMEA
reduce TCO, no CAPEX
Orange solution


self-managed IaaS solution with ability to scale up and down, and pay
as you use model
end-to-end „network+ IT infrastructure‟ management
results


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on-demand provisioning and ability to manage applications and capacity
remotely from China
significant (30%) TCO reduction vs legacy DIY data center operations
the age of the cloud: private cloud, SaaS and the future in APAC

6. multinational conglomerate uses UCaaS to
standardize ICT across the region and improve
collaboration
challenge


120+ PBXs, multiple brands, managed locally, many approaching end of life
limited collaboration and mobility flexibility between employees
Orange solution


Business Together as a Service - global cloud-based UC solution for 20,000 employees,
75 sites in 25 countries.
new collaboration capabilities with integrated web, video and audio conferencing
results



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simplified management, standardized features and mobility enabled globally
greater flexibility to add users / sites / features quickly
simplified collaboration and enhanced productivity
the age of the cloud: private cloud, SaaS and the future in APAC

7. leading global HR company chooses cloud contact
center to enhance CRM and productivity
challenge


increase agent productivity and overall efficiency of the contact center
achieve economies of scale across the region
Orange solution

centralized Web 2.0 cloud contact center solution delivering call
collection costs reduction, voice recording in the cloud, and increased
control and visibility
results



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simple user-friendly interface increasing agent productivity
central visibility and control resulting in enhanced efficiency
improved client‟s customer satisfaction
the age of the cloud: private cloud, SaaS and the future in APAC

8. multinational luxury goods group chooses cloud to enhance
BC/DR and capacity planning to manage risk and increase agility
challenge
 managing multiple data centers across the region without BC/DR plan
 unable to respond quickly, flexibly and cost-effectively to rapid growth
Orange solution
 hybrid private cloud solution across Orange data centers in Singapore,
France and US
 inter-region DR and overflow capability for select mission-critical application
(e.g. ERP)
results
 enhanced BC/DR capability to mitigate risks
 improved capacity planning to increase business agility
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the age of the cloud: private cloud, SaaS and the future in APAC

9. no longer about technology use - it‟s about
„value consumption‟
enhanced
collaboration
consolidation and
standardization
mobilizing enterprise
workforce
increasing
business agility
improving customer
relationships
managing complexity
& improving operational
efficiency
“57% of business and
technology leaders believe
that cloud will be a source of
competitive advantage” *
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“Business leaders have been
using the cloud to foster
collaboration and drive
innovation, suggesting that
this type of technology is
relevant to more
departments than just IT” **
the age of the cloud: private cloud, SaaS and the future in APAC
Source: * Harvard Business Review report, ** Forbes Insights Survey , *** Leading analyst firm report
“By 2016, cloud services will be
a vital sourcing option and $1
of every $5 will be spent on
cloud-based software and
infrastructure” ***

10. cloud computing may appear simple on the surface,
however there‟s a lot underneath
cloud computing
IaaS, PaaS, SaaS?
public, private, hybrid?
security & privacy
service management
server infrastructure
physical and virtual design
support services
governance
scalability
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legal & compliance
data migration
transition & user adoption
APIs & plugins
disaster recovery & continuity
transformation support
response-time SLAs
pay per use, reservation
provisioning engine
the age of the cloud: private cloud, SaaS and the future in APAC

11. the typical cloud customer journey,
not a „big bang‟
1
2
address
pain points
3
Proof of Concept / pilot
6
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cloud readiness
assessment
lifecycle service
management
5
transition
4
architecture design
the age of the cloud: private cloud, SaaS and the future in APAC

12. about Orange
expand your operations with
our world-class network
and IT services
cloud computing customers
 500+ IaaS customers
 120+ WaaS customers
 1200+ UCaaS customers
 4000+ CCaaS customers
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Orange Worldwide
 43.5 billion Euro revenues 2012
 3000+ multinational customers
 world‟s largest seamless voice/data network covering
220
Orange in Asia Pacific
 over 50 years in APAC
 157 points of presence in 101 cities across 40
countries & territories
 international IP VPN connecting 24 APAC countries
 strong UC and IT in-region service delivery
 over 3,000 staff in 36 countries
the age of the cloud: private cloud, SaaS and the future in APAC

13. cloud is a journey
this is not „all or nothing‟, „now or never‟

cloud is a revolution that will take place with or without
the IT departments

this is also an evolution building up from first phase
consolidation and optimization initiatives

gradual transformation toward hybrid cloud has
become the norm for global and APAC MNCs
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the age of the cloud: private cloud, SaaS and the future in APAC

14. thank you
every cloud has an Orange lining
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the age of the cloud: private cloud, SaaS and the future in APAC