APAC workplace digitalization is on the rise. Smart workspaces pave the way to smarter companies. The impact of digital solutions are in both productivity and economic growth – making it a strategic choice for the workplace More about Orange Business Services: Official website: http://www.orange-business.com/en Facebook: https://www.facebook.com/orangebusiness/ Twitter: https://twitter.com/orangebusiness Linkedin: https://www.linkedin.com/company/orange-business-services/ Slideshare: http://www.slideshare.net/orangebusiness Pinterest: https://fr.pinterest.com/orangebusiness

1. Working smarter
Transforming the workplace in Asia-Pacific

2. 2
Export-dependent
economies impacted
by slowdown in
global trade
Big regional shifts
in consumption
patterns and
business conditions
Export-dependent
nations impacted
by global trade
slowdown
GDP growth drop
from 7% in 2010
to 5% in 2016
Current APAC landscape

3. 3
 APAC currently falling behind global
markets in productivity terms
 Ageing populations in APAC highlight
need for new skills in labor force
 Companies can use digital to improve
productivity and counter growing
labor costs
 One extra point in digital connectivity
creates 2% increase in productivity
and national competitiveness
The productivity gap
Productivity gaps between APAC and
global markets1
Developed markets: APAC vs Global
1. PwC ‘Shaping a smarter workplace’Outputperworker,2016
(GDPconstant2005USD)
US
France
Germany
Australia
Japan
Hong
Kong
Singapore
99,467
90,261 87,343
77,896 76,613
69,004 68,125
UK
82,162

4. 4
 APAC, like the rest of the world, is
seeing a transformation of the
workforce.
 New generations more at home with
technology and collaboration
 Millennials have higher expectations
of work-life balance
APAC’s changing workforce
 Millennials and Gen Z will comprise
nearly three quarters of APAC’s
workforce by 2030
 They will dominate the workplace over
the next decade or so
 Will demand more flexibility and personal
development
4

5. 5
APAC companies allocate 15% of revenues to digitalization vs 11% by
their global peers
APAC workplace digitalization on the rise
This amount set to rise by
another 10% in APAC by 2020
vs 5% globally
Digital solutions forecast to
drive major growth in APAC
corporate profits in future
vs 1%15%1

6. 6
The impact of digital solutions can be felt in both productivity and
economic growth – making it a strategic choice for the workplace
Smart workspaces, smarter companies
APAC ICT spend forecast
to reach $780 billion by
2018 – rising 5% per year
over 2016-18
Governments
throughout region
supporting this
digital expenditure
Growth in technology
spend will be directed
towards cloud-based
infrastructure and smarter
workplace solutions

7. 7
To thrive, APAC companies will need to innovate –
starting with the workplace.
Building a smarter workplace
 Only 56% of Asia CEOs rate their
organization’s “Digital IQ” as strong
 This indicates complexities associated
with changing technology landscapes
 Workplace technology a business-
critical issue and central to how
enterprises function

8. 8
Different generations use different tools
Understand the differing needs and preferences
Baby boomers (1945-1964)
Preference at work:
 In person meeting
 Email
Gen X (1965-1979)
Preference at work:
 Virtual online
meeting (no video)
 Email
 Team workspace
 Instant Message
Millennials (1980-1997)
Preference at work:
 Virtual online meeting
(no video)
 Team workspace
 Instant Message
 Enterprise Social
Network
Gen Z (1998-2020)
Preference at work:
 In person meeting
 Virtual online
meeting (video)
 Team workspace
 Persistent chat

9. 9
Leadership policies
Establish codified practices (such as
modified governance processes) that
ensure the leadership drives digital
adoption rather than only supporting it.
Role definitions
Clearly define roles within the digital
workplace, ensuring employees
understand new responsibilities and
can also visualize their new career paths.
People processes
HR practices including hiring, training,
appraisals, career planning and
incentives need to create a stronger case
for people to adopt new behaviors.
Know the right levers to pull
Formal Levers Informal Levers
Key behaviors
Take incremental steps to encourage
employee behaviors that help adapt to
a new culture such as by introducing
new criteria for performance reviews.
Role models
Identify digital leaders within the
organization to demonstrate successful
usage of new digital solutions. Use their
insights to constantly influence co-workers.
Networks
Leverage the multiplier impact of formal
and informal networks (online communities,
interest groups etc.) to spread adoption
of new digital solutions.
Building a smarter workplace

10. 10
Digital solutions that can help transform the workplace:
Building a smarter workplace
HR and self-service
analytics
AI-enabled robot process
automation (RPA) and
enterprise chatbots
Unified communications
and collaboration (UC&C)
tools
Enterprise mobility
solutions like desktop
virtualization

11. 11
Leverage the cloud and SaaS
 APAC companies that want to make the shift
to the workplace of the future will need to
embrace cloud solutions.
 APAC has already seen notable shift from
traditional on-premise solutions to software-
as-a-service (SaaS) and hybrid cloud options
 Falling costs of cloud solutions will help them
play key role in APAC digital transformation
strategies
 Around 70% of APAC companies already view
cloud services as “very important” to their
digital strategies
Building a smarter workplace

12. 12
Another factor in
transforming the
workplace to
complement your
digital transformation
strategy is HR and
talent recruitment.
Focus on HR and recruitment
 New workplace solutions like self-
service analytics or AI-enabled RPA
change ways of working for staff
 Enterprises must ensure right talent
and skills are in place to support
digital adoption
 Recognize and nurture the benefits
of the human experience within
digital technology and
transformation.
Building a smarter workplace

13. 13
Orange Business Services can help
Building a smarter workplace

14. 14
Cisco Webex Teams from Orange – helping to
shape a smarter workplace!
Your office before
A heterogeneous ecosystem with many
different tools, confusing the end-user
and now!
Wherever I am, on any device, I can
access my historical data and start
working with my colleagues and partners
One single interface for all your needs!
Work stream
Team & Project
oriented
(internal
& external)
Persistent
Continuous
meeting
Access to
historical data
Business Process
Integration/
Optimization
Omni device
Mobile
calls
IP phone
calls
audio
conferencing
Computer
Emails / agenda
IM
Web-conferencing

15. 15
We support our customers throughout their journey
Think Run
Build
 Consultancy
 Assess
 Design Thinking in our
Open Labs
 User adoption services
- Specific business cases
- Adoption plan
- Personalized communication
 Leveraging existing
equipment
 Implementation,
configuration
 User adoption services
- On-site demos
- Training sessions
 Unified Help desk
 Customer Service Manager
 End-2-end service
management
 User adoption services
Adoption report / survey run against
end-users to measure success and
specify recommendations
Services tailored to customers’ context

16. 16
25 years
Strategic partnership
End-to-end vision
from infrastructure to
applications driven network
Global portfolio
And Innovation
Two recognized leaders
Why choose Orange & Cisco?
1
2
3
4
Orange and Cisco are both true global players
with an unmatched worldwide presence
We are both innovation drivers and can
perfectly support our customers digital
transformation journey
We are jointly engaged in large customer
projects leveraging an outstanding end-to-end
solution portfolio
We have a long-lasting and reliable relationship
and our strategies are aligned

17. 17 Orange Restricted
€7.3 Billions
2017 turnover
43,000
French enterprises with
more than 50 employees
3,000
Worldwide multinational
companies
700
developers, integrators
and specialized IoT
experts
2,400
Data Intelligence experts
1,600
Cloud Experts, Engineers
and Project Managers
1,200
Cyberdefense Experts
We conceive and support
the implementation of
sector solutions:
Banking &
Insurance
Automotive
Transport
Healthcare
Smart cities
Industry
Orange Business Services
Global partner of Digital Transformation and Data Exploitation

18. 18 Orange Restricted
The Orange group
The power of a global leader
+273 million
customers
€41.1billion
in revenues in 2017
450,000 km
of underwater cables
€600 million
yearly investment in
backbone structure
345,000+ sites
Unmatched global coverage
Residential
Provider in 29
countries
World's largest seamless
voice/data network and end-to-
end connectivity services, with
people located in
220 countries and territories
Currently without
Orange Business
Services

19. Thank you
Download the PwC paper :
Shaping a smarter workplace
https://www.orange-business.com/en/library/white-
paper/shaping-smarter-workplace