5. Connected Customer Experience
Connected Customer
Pre Digital Age
Customer Experience is no longer just about a
physical card that can track points, an online Few Touchpoints
banner campaign – or great digital signage in your Touch Points, the way we interact
branch, store or commercial space. We with companies are limited to
understand the new connected customer. We look analog only. In person, on the
at smart ways to distribute or extend a contextual phone and in store or branch were
experience across as many touch points as the primary ways the customer
possible – including at the point of purchase.
touched the company’s brand or
service
Coordinate Multiple Touchpoints
Ordatronics works on the basis that there is a need
to facilitate, coordinate and integrate to what you
are doing elsewhere to facilitate a connected
online and offline experience, with common
themes and language.
Digital Age 2.0
Beta – Pilot – Rapid Deployment Multiple Touchpoints
We will work with you, your partners and There are now multiple ways for
suppliers to test new concepts, where you can people, business and brands to
launch, test, relaunch vs costly big budget engage, interact and transact with
initiatives. This approach allows us to work each other. Analog and digital
together and test, measure, tweak, re-tweak, touch points are connected to
evolve, relaunch. create a single experience.
We focus on what customer, member or shopping
audiences think and need and connect with them
on their “turf”.
7. Snapshot
Creative Hard/Software Content
Helpdesk & Maintenance Experience & Solution Design
Manage &
Control Your
Digital Retail Reports
National
Network 98%
Coverage Uptime
Factory & Tech Field Force Hosted Solutions & App Dev
True Blue Aussie Company , launched late 2001
Offices in Sydney and Melbourne, manufacturing
facilities in Victoria, services globally
Services geared to single store owner to corporations
with scaled operations comprising 1000+
stores/branches
Blue chip service in all States & Territories
Creating and maintaining connected customer
environments for clients since 2001
Profitable campany
Procurement & Project Management
8. Industry Partnerships
Ordatronics is product and technology agnostic. In addition to
our products, we have also established sound value add
partnerships with leading organisations. This combination allows
you to source the optimal solution from a single vendor.
We recognise that no single company has a monopoly on great
ideas, great technology, or delivery of solutions. To ensure we
can bring the best of breed end-to-end solutions to our
customers, we have very close partnerships with some of the
most advanced digital merchandising companies in the world.
These partnerships provide Ordatronics with world class solution
development and delivery, along with priority access to support
routes and early access to new solutions and technology that
facilitate improved delivery of a connected customer
environment.
Our alliances allow us to deploy interactive and digital display
solutions that interface and service complex transactional back
end systems. Ordatronics has extensive experience in creating
user experience interfaces and working with systems and
applications that manage enterprise wide business processes.
Our expertise ensures our customers can quickly and cost-
effectively deploy proven and flexible interactive and display
solutions. With our partners we consult, design, build and
operate services for Windows, Android, as well as Apple based
infrastructure and mobile devices.
9. Customer Voice
“I was not so sure at the beginning about the
impact of the kiosk in my store. But once
installed, I saw how my shoppers were
engaged and using it in a regular base and
then saw how it improved the sales at the
categories featured in the kiosk, I would not
hesitate to highly recommend this marvellous
sales tool to any store owner”
Hi Ant,
“I was not so sure at the beginning about the impact
Just a quick note to thank you and your team
Malcolm van Yssel Dyk of the kiosk in my store. But once installed, I saw
in particular Tony Dagger for going not only
Store Owner how my shoppers were engaged and using it in a
"the extra yard but the extra miles" literally
regular base and then saw how it improved the
Supa IGA to get the replacement screen installed and
sales at the categories featured in the kiosk, I would
Doonside, NSW running at Bondi and to support the I Phone 4
not hesitate to highly recommend this marvellous
launch last night.
sales tool to any store owner”
Great effort, thanks
Glenn Earl-Peacock
Store Development
“Tabcorp engaged Ordatronics as part of a major project to assist in the design, Telstra Retail |Telstra Consumer
development and implementation of the Retail TAB of the future. Ordatronics Telstra Head Office, Sydney, NSW
brought to the table significant skills and experience in the management of
electronic content and display that Tabcorp has found to be invaluable in delivering
this project. Ordatronics are an innovative company who are committed to
supporting and directing its clients for the best competitive and commercial
outcome, responsive to their needs and underpinned by a team of
professionals with a "can do" attitude. Ordatronics have established themselves as a
partner of Tabcorp and we look forward to working with them on future projects”
Dean Clarke
General Manager Retail Sales Development
Tabcorp
Sydney, NSW
21. QSR – Recipe Procedure Guide
Client: Guzman Y Gomez
Client Pain:
Kitchen staff forget recipe ingredients and procedures. Staff
had to refer and browse through a physical binder with pics
and text. Difficult to manage and control consistency of
content across network of restaurants.
Touch Tablet App (iPad/Windows/Android compatible)
Concept/Solution Design
Staff GUI Development/Design
Search
Video
Images
Procurement
Installation
Support
Black silicone skin protects the Vesa Standard mounting holes for Usage Analytics & Reporting
tablet inside ruggedised unit quick swing-arm installation
Secure, HTTPS login access to easily
Cables can be routed via side or
update tablet content across the
back openings
network of restaurants
22. Automotive/Banking – Member Kiosk
Client: GM Holden/Westpac
Holden required a rewards redemption solution that
eliminated the need for a call centre to order and issue
printed paper-based coupons. A stand-alone kiosk solution
was developed, fitted with a high capacity thermal printers
(approx. 3500 tickets) and a wireless modem for secure
remote monitoring. The solution was developed and
delivered within 4 weeks to meet a crucial deadline and has
been running successfully, with close to zero downtime, for
almost 5 years.
Concept development
Solution design and execution
Deployment
Maintenance and support
23. 10 reason why companies choose us
1 6
We know what we're doing because we've done this before. We stream content 24/7 to thousands of devices across Australia for some of Australia’s
When you do something over and over again - you become good at it. We are in our largest corporations.
tenth year. The people behind, systems, and operations that founded Ordatronics Concerned about scale? Don't be. With 98%+ uptime, dedicated teams for each account,
have amassed a team of industry veterans to ensure the company's success. and 24/7 national operations support, we designed this company to support businesses like
yours.
2
We built our products & solutions from scratch to do exactly what they do now. 7
Often companies start down a path, see success elsewhere, and shift focus. Not us - We continue to hire the best and the brightest.
we add functionality and expand the roadmap. When we identify a need in the Scaling a company with the same focus on intellect and culture is a challenge. Even as we
market, or a client presents a new requirement - we develop and seamlessly add offices and scale teams, preserving the quality of our people is priority #1.
integrate a solution, and tout the same mission as when we were founded.
8
3 We help you manage and control assets to reduce environmental impact and cost.
We help you develop, manage and control your display or interactive content - on We can help you develop an asset management strategy so you have a clear asset value
LED, mobile, PC, internal TV, or kiosks monitors- yes, we support it. recovery process and can recover value from end of life and end of lease assets or assets
Your message may need to meet your audience wherever they go - on a LED display that do not meet new requirements. We work with a network of recovery specialists that is
in your branch or store, on the mobile, on the laptop, on internal TV, or on a kiosk unrivaled in the industry today and can help you plan;
screen. Our products were built to be ubiquitous and publish content to these De-installation Services
devices to meet relevant customer, employee or member audiences on their turf. Data Destruction
Environmentally-Sound Recycling or Remarketing
4 We can provide you with real time analysis of your network of connected devices and load
Your business is our business - and we take our business very seriously. states across large and distributed fleets of hardware and monitors. We will provide you
We are dedicated and committed. Don’t take our word for it. Ask any of our with a composite picture of infrastructure utilisation and efficiency in correlation with
customers. Our team works closely with your team and won't rest until your bottom energy consumption, costs and carbon footprint based on your actual energy rates;
line is growing or other KPI’s are met. We are technology agnostic which allows us to produce asset life-cycle specific reports which provide analysis of this data on
make the best use of your existing software and hardware infrastructure. a granular basis by categories, locations, machine manufacturer, models, and
5 SOE instances
Estimate likely e-waste outcomes from fleet renewal activities
We are pervasively integrated throughout the digital display and interactive
ecosystem. 9
If your current operations structure requires that we integrate with players, We are already thinking about five years from now.
technologies, multi vendor systems, back-office applications or servers, odds are Today's world of convergence, cross-platform integration, and content anywhere is
we've already done the leg work. Check out our partners. downright daunting. We continue to innovate against current and new products to keep
you years ahead.
10
We're a good laugh. At least, we think we are.
All joking aside, we joke a lot. The challenges we solve for are serious, and our business is highly
complex - but you'll be surprised at how much fun we'll have working together.