The document discusses digital transformation and the need for organizations to find repeatable patterns in their work. It argues that while companies have digitized processes, true transformation requires institutionalizing patterns to connect people, content, data and applications. The document introduces SAP's Work Patterns approach for social collaboration, which aims to help organizations transform how work gets done by facilitating teams, sharing knowledge and integrating social capabilities into key business processes and applications.
3. We’re at a pivotal moment in the enterprise
SAP invents the ERP business application
1972
2013
Number of connected devices reaches 15 billion
Today
Social inside and outside the business
1981
First online university course offered
50 years of digital transformation completed.
First web browser created
1990
4. …or did we simply digitize?
But was this digital transformation?
5. …why does the average worker still spend 28% of their time managing e-mail and 20% looking for internal information/colleagues?
If we have digitally transformed how we work…
6. If we have digitally transformed how we sell…
…why is it that 65% of a sales rep’s time is still not spent selling?
7. …why do only 7% of consumers say that customer service experiences exceed expectations?
If we have digitally transformed how we serve customers…
Source: Echo 2012 Global Customer Service Barometer
8. …why does it still cost $1,398 to create one learning hour of content?
If we have digitally transformed how we learn…
9. …then why do 43% of companies still not have complete information on suppliers?
If we have digitally transformed how we procure…
Aberdeen group “Measuring Performance While Mitigating Risk”
10. Processes are ad hoc
Systems are fragmented
Data creates chaos
Companies are struggling to find their patterns because…
...we simply copied the analog world
Expertise networks are disconnected
11. * Repeatability, Chris and James Allen, 2012
** What’s the Future of Business, Brian Solis, 2013
Digitizing was comprehensive but transformation was spotty.
New growth initiatives – organic or by acquisition – have success rates of only about 20-25%*
And over 40% of companies that were at the top of the Fortune 500 in 2000 were no longer there in 2010 **
Just 9% of global companies have been able to achieve more than a modest level of sustained and profitable growth over the last decade *
Repeatability was missing.
13. Operational Transformation
Digital Workplace
Ecosystem Transformation
Digital Customer and Partner Networks
Industry Transformation
Differentiated Digital Value Propositions
Digital Transformation Levers
14. Designed for Me
Network- Aware
Flexible
Repeatable
Work Patterns
To truly transform we need to look for and institutionalize repeatable patterns.
16. How we get work done Structured process versus reality
Partners
Mgt. X
Customer Info
Product Info
Contractual Negotiations
…
…
Contact
Lead
Opportunity
Offer
Order
Order Processing
Payment
Teams
Org B
17. Example: Work Patterns for Sales
Invite people, share documents, discuss, solve
Manage your account
Select your work pattern
See latest, highest value opportunities and more
Review open service requests before engaging with a customer
Strategize on an opportunity
31. Work Patterns is here. Today. From SAP.
15M+ SAP Jam subscribers +
Real time HANA Cloud Platform
Designed for adoption - Function-first, Social- second
Centered around you – in your apps, devices and networks
Industry focused - to drive competitive advantage
You digitised data, process, and access to experts for 50 years. Work Patterns now helps you transform. Start.