Submit Search
Upload
How can marketing and customer service work together martin hill wilson, brainfood consulting
•
1 like
•
464 views
Our Social Times
Follow
Martin Hill Wilson, Director, Brainfood Consulting
Read less
Read more
Business
Education
Report
Share
Report
Share
1 of 19
Download now
Download to read offline
Recommended
How marketing & customer service can work together
How marketing & customer service can work together
Martin Hill-Wilson
Whoops here comes social martin hill wilson
Whoops here comes social martin hill wilson
Martin Hill-Wilson
Customer Development
Customer Development
GeorgiaPinner
Today’s branding is a function of media fragmentation: Prateek Kumarrateek Kumar
Today’s branding is a function of media fragmentation: Prateek Kumarrateek Kumar
NeoNiche Integrated
Wallpaper text
Wallpaper text
monicavoinea
Creating customer centric culture for your organisation
Creating customer centric culture for your organisation
Dr. Janne Ohtonen
The opportunity canvas vendor services
The opportunity canvas vendor services
Linda Bartlett
[Geek Up] - DIA workshop - User Experience: Bí quyết chuyển đổi số có thể bạn...
[Geek Up] - DIA workshop - User Experience: Bí quyết chuyển đổi số có thể bạn...
GEEK Up
Recommended
How marketing & customer service can work together
How marketing & customer service can work together
Martin Hill-Wilson
Whoops here comes social martin hill wilson
Whoops here comes social martin hill wilson
Martin Hill-Wilson
Customer Development
Customer Development
GeorgiaPinner
Today’s branding is a function of media fragmentation: Prateek Kumarrateek Kumar
Today’s branding is a function of media fragmentation: Prateek Kumarrateek Kumar
NeoNiche Integrated
Wallpaper text
Wallpaper text
monicavoinea
Creating customer centric culture for your organisation
Creating customer centric culture for your organisation
Dr. Janne Ohtonen
The opportunity canvas vendor services
The opportunity canvas vendor services
Linda Bartlett
[Geek Up] - DIA workshop - User Experience: Bí quyết chuyển đổi số có thể bạn...
[Geek Up] - DIA workshop - User Experience: Bí quyết chuyển đổi số có thể bạn...
GEEK Up
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Our Social Times
The Science of Social
The Science of Social
Our Social Times
Social Media for Business 2010
Social Media for Business 2010
Our Social Times
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
Our Social Times
How to reduce call volumes in a way that will reduce customer effort
How to reduce call volumes in a way that will reduce customer effort
Martin Hill-Wilson
It's The Customer Stupid
It's The Customer Stupid
Martin Hill-Wilson
How Not to Be Ignored on the Internet: The Principles of Viral Creative
How Not to Be Ignored on the Internet: The Principles of Viral Creative
Our Social Times
Social Video and the Science of Sharing - Barney Worfolk Smith, Unruly Media
Social Video and the Science of Sharing - Barney Worfolk Smith, Unruly Media
Our Social Times
How To Create A Customer Experience Culture
How To Create A Customer Experience Culture
Martin Hill-Wilson
Social customer service masterclass in action
Social customer service masterclass in action
Martin Hill-Wilson
Marshall Sponder - Social Media Monitoring Analytics - Measure13
Marshall Sponder - Social Media Monitoring Analytics - Measure13
Our Social Times
Integrasco at Monitoring Social Media Bootcamp, London 2010
Integrasco at Monitoring Social Media Bootcamp, London 2010
Our Social Times
Integrating social customer service into your omni channel strategyv2
Integrating social customer service into your omni channel strategyv2
Martin Hill-Wilson
P&Q Awards 2016
P&Q Awards 2016
Martin Hill-Wilson
Why isn’t your contact centre as great as this
Why isn’t your contact centre as great as this
Martin Hill-Wilson
10 Customer Experience Predictions
10 Customer Experience Predictions
Martin Hill-Wilson
Change or die
Change or die
Martin Hill-Wilson
How social and digital customer service work together
How social and digital customer service work together
Martin Hill-Wilson
Customer Engagement: What Getting Closer To Your Customer Really Means
Customer Engagement: What Getting Closer To Your Customer Really Means
Martin Hill-Wilson
The scope of interaction analytics
The scope of interaction analytics
Martin Hill-Wilson
Oracle's Customer Centricity Strategy for Banks
Oracle's Customer Centricity Strategy for Banks
lance slides
Future, Made Real - Nadia Orlova, Design Strategist & Lead Researcher, Continuum
Future, Made Real - Nadia Orlova, Design Strategist & Lead Researcher, Continuum
techyizu
More Related Content
Viewers also liked
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Our Social Times
The Science of Social
The Science of Social
Our Social Times
Social Media for Business 2010
Social Media for Business 2010
Our Social Times
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
Our Social Times
How to reduce call volumes in a way that will reduce customer effort
How to reduce call volumes in a way that will reduce customer effort
Martin Hill-Wilson
It's The Customer Stupid
It's The Customer Stupid
Martin Hill-Wilson
How Not to Be Ignored on the Internet: The Principles of Viral Creative
How Not to Be Ignored on the Internet: The Principles of Viral Creative
Our Social Times
Social Video and the Science of Sharing - Barney Worfolk Smith, Unruly Media
Social Video and the Science of Sharing - Barney Worfolk Smith, Unruly Media
Our Social Times
How To Create A Customer Experience Culture
How To Create A Customer Experience Culture
Martin Hill-Wilson
Social customer service masterclass in action
Social customer service masterclass in action
Martin Hill-Wilson
Marshall Sponder - Social Media Monitoring Analytics - Measure13
Marshall Sponder - Social Media Monitoring Analytics - Measure13
Our Social Times
Integrasco at Monitoring Social Media Bootcamp, London 2010
Integrasco at Monitoring Social Media Bootcamp, London 2010
Our Social Times
Integrating social customer service into your omni channel strategyv2
Integrating social customer service into your omni channel strategyv2
Martin Hill-Wilson
P&Q Awards 2016
P&Q Awards 2016
Martin Hill-Wilson
Why isn’t your contact centre as great as this
Why isn’t your contact centre as great as this
Martin Hill-Wilson
10 Customer Experience Predictions
10 Customer Experience Predictions
Martin Hill-Wilson
Change or die
Change or die
Martin Hill-Wilson
How social and digital customer service work together
How social and digital customer service work together
Martin Hill-Wilson
Customer Engagement: What Getting Closer To Your Customer Really Means
Customer Engagement: What Getting Closer To Your Customer Really Means
Martin Hill-Wilson
The scope of interaction analytics
The scope of interaction analytics
Martin Hill-Wilson
Viewers also liked
(20)
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
Unlocking your Social Business Potential with LinkedIn - Marcel Molenaar, Lin...
The Science of Social
The Science of Social
Social Media for Business 2010
Social Media for Business 2010
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
Customer Experience in Belgium, Lessons to be Learned - Alexandre Gangji, Wea...
How to reduce call volumes in a way that will reduce customer effort
How to reduce call volumes in a way that will reduce customer effort
It's The Customer Stupid
It's The Customer Stupid
How Not to Be Ignored on the Internet: The Principles of Viral Creative
How Not to Be Ignored on the Internet: The Principles of Viral Creative
Social Video and the Science of Sharing - Barney Worfolk Smith, Unruly Media
Social Video and the Science of Sharing - Barney Worfolk Smith, Unruly Media
How To Create A Customer Experience Culture
How To Create A Customer Experience Culture
Social customer service masterclass in action
Social customer service masterclass in action
Marshall Sponder - Social Media Monitoring Analytics - Measure13
Marshall Sponder - Social Media Monitoring Analytics - Measure13
Integrasco at Monitoring Social Media Bootcamp, London 2010
Integrasco at Monitoring Social Media Bootcamp, London 2010
Integrating social customer service into your omni channel strategyv2
Integrating social customer service into your omni channel strategyv2
P&Q Awards 2016
P&Q Awards 2016
Why isn’t your contact centre as great as this
Why isn’t your contact centre as great as this
10 Customer Experience Predictions
10 Customer Experience Predictions
Change or die
Change or die
How social and digital customer service work together
How social and digital customer service work together
Customer Engagement: What Getting Closer To Your Customer Really Means
Customer Engagement: What Getting Closer To Your Customer Really Means
The scope of interaction analytics
The scope of interaction analytics
Similar to How can marketing and customer service work together martin hill wilson, brainfood consulting
Oracle's Customer Centricity Strategy for Banks
Oracle's Customer Centricity Strategy for Banks
lance slides
Future, Made Real - Nadia Orlova, Design Strategist & Lead Researcher, Continuum
Future, Made Real - Nadia Orlova, Design Strategist & Lead Researcher, Continuum
techyizu
Design for Innovation with Business Intelligence
Design for Innovation with Business Intelligence
Iain Sanders
Design for Innovation with Business Intelligence
Design for Innovation with Business Intelligence
Iain Sanders
Bus 475 week 2
Bus 475 week 2
Charlotte Boakye Agyemang
Adversitement Omniture Seminar Series De
Adversitement Omniture Seminar Series De
Adversitement
What Xa Do Overview Linked In
What Xa Do Overview Linked In
Alan Woollam
Multichannel Marketing
Multichannel Marketing
Sallie Burnett
Partner marketing 22 march
Partner marketing 22 march
Rob Bartlett
Partner marketing 22 march
Partner marketing 22 march
Rob Bartlett
Effektiv markedsanalyse og kundeinvolvering for B2B markedsføring
Effektiv markedsanalyse og kundeinvolvering for B2B markedsføring
Markedu - Innovative Marketing Education
What is a UX Strategy?
What is a UX Strategy?
LMarine
SHOULD I DEVIATE FROM MY BUSINESS PLAN?
SHOULD I DEVIATE FROM MY BUSINESS PLAN?
guide2entrepreneurs
Social Customer Service
Social Customer Service
Martin Hill-Wilson
Mobile Marketing in the CPA Profession
Mobile Marketing in the CPA Profession
Becky Livingston
Digital Marketing Plan Template
Digital Marketing Plan Template
C.Y Wong
Connect2Consult Corporate Profile
Connect2Consult Corporate Profile
Connect2Consult
Make Your Company More Customer Centric
Make Your Company More Customer Centric
Pomegranate Media
Does Your Online Experiences Meet Your Customer Expectations
Does Your Online Experiences Meet Your Customer Expectations
indeuppal
THERE ARE MANY WAYS TO SAVE MONEY
THERE ARE MANY WAYS TO SAVE MONEY
guide2entrepreneurs
Similar to How can marketing and customer service work together martin hill wilson, brainfood consulting
(20)
Oracle's Customer Centricity Strategy for Banks
Oracle's Customer Centricity Strategy for Banks
Future, Made Real - Nadia Orlova, Design Strategist & Lead Researcher, Continuum
Future, Made Real - Nadia Orlova, Design Strategist & Lead Researcher, Continuum
Design for Innovation with Business Intelligence
Design for Innovation with Business Intelligence
Design for Innovation with Business Intelligence
Design for Innovation with Business Intelligence
Bus 475 week 2
Bus 475 week 2
Adversitement Omniture Seminar Series De
Adversitement Omniture Seminar Series De
What Xa Do Overview Linked In
What Xa Do Overview Linked In
Multichannel Marketing
Multichannel Marketing
Partner marketing 22 march
Partner marketing 22 march
Partner marketing 22 march
Partner marketing 22 march
Effektiv markedsanalyse og kundeinvolvering for B2B markedsføring
Effektiv markedsanalyse og kundeinvolvering for B2B markedsføring
What is a UX Strategy?
What is a UX Strategy?
SHOULD I DEVIATE FROM MY BUSINESS PLAN?
SHOULD I DEVIATE FROM MY BUSINESS PLAN?
Social Customer Service
Social Customer Service
Mobile Marketing in the CPA Profession
Mobile Marketing in the CPA Profession
Digital Marketing Plan Template
Digital Marketing Plan Template
Connect2Consult Corporate Profile
Connect2Consult Corporate Profile
Make Your Company More Customer Centric
Make Your Company More Customer Centric
Does Your Online Experiences Meet Your Customer Expectations
Does Your Online Experiences Meet Your Customer Expectations
THERE ARE MANY WAYS TO SAVE MONEY
THERE ARE MANY WAYS TO SAVE MONEY
More from Our Social Times
Taking the Boring out of B2B Content Marketing
Taking the Boring out of B2B Content Marketing
Our Social Times
The convergence of social and digital customer service
The convergence of social and digital customer service
Our Social Times
The Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer Service
Our Social Times
Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014
Our Social Times
B2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROI
Our Social Times
Taking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketing
Our Social Times
Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy
Our Social Times
Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service
Our Social Times
Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy
Our Social Times
Social Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case Study
Our Social Times
12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"
Our Social Times
Optimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice Center
Our Social Times
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Our Social Times
Social Customer Service & Marketing
Social Customer Service & Marketing
Our Social Times
Best Practices in Social Customer Service Excellence
Best Practices in Social Customer Service Excellence
Our Social Times
Are you ready for social customer service?
Are you ready for social customer service?
Our Social Times
Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...
Our Social Times
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Our Social Times
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
Our Social Times
Social (C) RM at Telenet - by Steven Degelaen, Online Conversation Manager at...
Social (C) RM at Telenet - by Steven Degelaen, Online Conversation Manager at...
Our Social Times
More from Our Social Times
(20)
Taking the Boring out of B2B Content Marketing
Taking the Boring out of B2B Content Marketing
The convergence of social and digital customer service
The convergence of social and digital customer service
The Convergence of Social and Digital Customer Service
The Convergence of Social and Digital Customer Service
Social Media Masterclass for BPMA Conference 2014
Social Media Masterclass for BPMA Conference 2014
B2B content marketing: How to engage generate leads and maximise ROI
B2B content marketing: How to engage generate leads and maximise ROI
Taking the 'boring' out of B2B content marketing
Taking the 'boring' out of B2B content marketing
Next Generation Customer Communities: From Support to sCRM & Advocacy
Next Generation Customer Communities: From Support to sCRM & Advocacy
Using Social Data & Gaming Mechanics to Improve Customer Service
Using Social Data & Gaming Mechanics to Improve Customer Service
Going Global: How To Create an International Social Customer Service Strategy
Going Global: How To Create an International Social Customer Service Strategy
Social Customer Service & Experience (SCSX): A Case Study
Social Customer Service & Experience (SCSX): A Case Study
12 Monate "die Kabelhelden"
12 Monate "die Kabelhelden"
Optimale Integration Sozialer Medien in das Kundenservice Center
Optimale Integration Sozialer Medien in das Kundenservice Center
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Der ROI von Social CRM: Vorteile und Nutzen einer digitalen Kundenservice-Str...
Social Customer Service & Marketing
Social Customer Service & Marketing
Best Practices in Social Customer Service Excellence
Best Practices in Social Customer Service Excellence
Are you ready for social customer service?
Are you ready for social customer service?
Complaints on social media (and how to minimise the damage they cause) - Olga...
Complaints on social media (and how to minimise the damage they cause) - Olga...
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
Social CRM and One Agenda - Martin Hill Wilson at SCRM13 Brussels
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
How to Create and Manage Customer Communities, Dimelo at Social CRM 2013 in B...
Social (C) RM at Telenet - by Steven Degelaen, Online Conversation Manager at...
Social (C) RM at Telenet - by Steven Degelaen, Online Conversation Manager at...
Recently uploaded
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Lviv Startup Club
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
Holger Mueller
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
Michael W. Hawkins
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insights
seri bangash
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Dipal Arora
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
amitlee9823
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
ritikaroy0888
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
lizamodels9
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
Workforce Group
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
Exhibitors Data
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Dipal Arora
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Delhi Call girls
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
Paul Menig
A305_A2_file_Batkhuu progress report.pdf
A305_A2_file_Batkhuu progress report.pdf
tbatkhuu1
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdf
tbatkhuu1
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
dlhescort
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
Roland Driesen
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
P&CO
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
Ethan lee
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
Suhani Kapoor
Recently uploaded
(20)
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Yaroslav Rozhankivskyy: Три складові і три передумови максимальної продуктивн...
Progress Report - Oracle Database Analyst Summit
Progress Report - Oracle Database Analyst Summit
HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Understanding the Pakistan Budgeting Process: Basics and Key Insights
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Cracking the Cultural Competence Code.pptx
Cracking the Cultural Competence Code.pptx
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
A305_A2_file_Batkhuu progress report.pdf
A305_A2_file_Batkhuu progress report.pdf
Event mailer assignment progress report .pdf
Event mailer assignment progress report .pdf
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Call Girls in Delhi, Escort Service Available 24x7 in Delhi 959961-/-3876
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
Value Proposition canvas- Customer needs and pains
Value Proposition canvas- Customer needs and pains
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
VIP Call Girls Gandi Maisamma ( Hyderabad ) Phone 8250192130 | ₹5k To 25k Wit...
How can marketing and customer service work together martin hill wilson, brainfood consulting
1.
How Marketing &
Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
2.
Instant Poll
On The Same Page? Different Universes? How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
3.
Customers Now Walk Through
The Silos How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
4.
Conclusion? It’s Becoming A
Joint Effort How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
5.
one agenda How Marketing &
Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
6.
Action #1
Develop A Common View Of Your Customers one Experiences Lifecycle agenda Journeys How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
7.
Action #2
Do Joint Business Planning one Dashboards Goals agenda Progress How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
8.
Action #3
Merge Customer Analytics one Collaboration Insights agenda Engagement How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
9.
Nice Theory MHW
What does that look like? How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
10.
New Workflows
How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
11.
Customer Communities
How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
12.
Tap Into Customer Creativity
How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
13.
Encourage User Generated Content
How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
14.
Generate Engagement & Mutual
Learning How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
15.
Showcase Brand Values
How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
16.
Evolve Into Broader Communication
Strategies How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
17.
What themes are
starting to emerge? Customer Service Today And Tomorrow A BrainFood Product © BridgeHouseConsulting Ltd 2011
18.
Marketing & Customer
Service can align emerge? Customer Service Today And Tomorrow LOTS 18 A BrainFood Product © BridgeHouseConsulting Ltd 2011
19.
Thank You
Making Contact How Marketing & Customer Service Can Work Together A BrainFood Product © BridgeHouseConsulting Ltd 2011
Download now