The document summarizes a presentation by Dr. Paul Marciano on employee engagement. The presentation discusses defining employee engagement, different levels of engagement from actively disengaged to actively engaged, and the impact that engagement has on organizational outcomes like productivity, profitability, and customer satisfaction. It also discusses how engagement differs from motivation and the importance of company culture in impacting engagement. The presentation advocates for an approach focused on respect within the organization to foster employee engagement rather than traditional reward and recognition programs.
4. Employee engagement is a psychological
construct which refers to an individual’s
commitment to one’s organization, work,
team, employer, and clients and which is
demonstrated behaviorally through high
levels of discretionary effort.
9. Hopes not to see it,
will clean-up if personal benefit
Walks past mess 3 Cleans-up what
without thought he/she sees
2 4
Creates Helps clean-up,
the mess fix & prevent
1 5
Engagement Meter