Ability to track and promote partner and customer training. Easy access to training increases participation and encourages advancement goals. Student records from Moodle can be collated in Salesforce to better inform management decisions. HR can meet compliance and auditory needs when they can view Moodle records in Salesforce. Increase revenue by selling courses online while tracking them through Salesforce. Reduced training costs for staff during the onboarding process
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Salesforce Moodle Integration Benefit for Sales Customer Partner Employee Training
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Salesforce Moodle Integration
Benefits for Sales, Customer,
Employee Training
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About Paradiso
• In Business since 2007, based in Silicon
Valley
• Experts in LMS Software and Content
Creation
• Clients in Education and Corporate
Sector
• Strong management team with many
years of experience in Silicon Valley
3. +1 800 513 5902info@paradisosolutio
Moodle Salesforce Integration Benefits
Moodle
Salesforce
Streamlined
Training
for
Customers,
Sales,
Partners,
Employees
4. +1 800 513 5902info@paradisosolutio
Types of Training based on Account type
Sales Customers
Partners Employees
Paradiso
Salesforce LMS
• Sales skills
• Product training
• Product training
• Customer
Support/Troubleshooting
• Introduce new features or
products
• Product training
• Support
• Certifications
• Onboarding
• Compliance
• Soft Skills
5. +1 800 513 5902info@paradisosolutio
Salesforce Reports for different Account
types
Sales Customers
Partners Employees
Paradiso
Salesforce LMS
• Enrolled versus completed
training
• Relationship between training and
performance
• How many users took training?
• Accouting report for paid training
• Relationship between training
and support cases
• How many certified partners are
there?
• Most popular trainings
• Accouting report for paid training
• Enrolled versus completed
training
• Compliance training needs are
met?
6. +1 800 513 5902info@paradisosolutio
LMS Data Archiving in Salesforce
• Why?
– Audit and Compliance
– Decommissioning of LMS
– Deletion of data from LMS
– Student Customer Service
• Which Data?
– Transcripts: All course completion student
records
– Certificates
• How?
– Every Student becomes contact in SFDC
– Store student records as an attachment in
Salesforce Contact record
7. +1 800 513 5902info@paradisosolutio
Just in Time(JIT) Training for Sales
Lead status change as a trigger to suggest
training
Qualify Proposal Negotiations Close
• Negociacion skills
training
8. +1 800 513 5902info@paradisosolutio
Just in Time(JIT) Training for Sales
Creation of new customer support case works
as a trigger to suggest training
Login to Customer Portal
Create new
support case
Try the auto
suggested
training
Close the case or
talk to customer
support
• How to configure
Cisco Router
• Troubleshooting
Router
• Networking basics