10. TAPI Diagram 1 Party Link Workstation Telephone Switchboard/ Network TAPI Link
11. TAPI Diagram Network Link Telephone Switchboard/ Network Workstation Workstation TAPI Server
12.
13. Dial IT for ACT! - Why you need Dial IT How does it make you more efficient? What will Dial IT do for you? Identify incoming calls Display a pop-up window Identify and record external and internal calls Display a secondary contact
14. Dial IT for ACT! - Why you need Dial IT How does it make you more efficient? Create a scheduled call list Automatically clear activities Create activities for unanswered calls
15. Dial IT for ACT! - Why you need Dial IT How will this streamline your workflow? Sending directly to PDA Smart scheduling
16. Dial IT Comparison Call can be made from Contact, Contact list, Tasklist with the option of clearing the activity Calls can only be generated from the Contact view or the Contact list
17. Dial IT Comparison Looks up contacts and history when dialed by hand Not supported
Moderator Thank you for joining us for CRM AddOn’s Learn IT eCast – a monthly presentation with comprehensive Information and Education about ACT Add On products.