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Project communication

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Project communication

  1. 1. Project Communication - deal with it or die trying!
  2. 2. Activity 1
  3. 3. What is COMMUNICATION ?
  4. 4. Source based on the Polish version: P. Kotler, Marketing. Komunikacja, Warszawa 1999, p.545
  5. 5. COMMUNICATION Two-way process of reaching mutual understanding, in which participants not only exchange (encode-decode) information, news, ideas and feelings but also create and share meaning. In business, it is a key function of management - an organization cannot operate without communication between levels, departments and employees. Source: businessdictionary.com
  6. 6. Formula for number of communication channels r = (n(n-1))/2 r - number of communication channels n - number of people Source:https://www.project-management-prepcast.com/index.php/freetry-it/free-pmp-tips/pmp-exam-tips/ 333-pmp-exam-tip-why-do-we-need-the-communications-channels-formula
  7. 7. 10% 30% 60% BODY LANGUAGE TONE OF VOICE WORDS COMMUNICATION Source: Stephen Covey „7 habits of highly effective people”
  8. 8. Why COMMUNICATION is so important?
  9. 9. COMMUNICATION is central to the completion of any project
  10. 10. The larger the project, the more communication becomes a CHALLENGE.
  11. 11. 90% of a project manager’s job is COMMUNICATION Source: Katarzyna Żbikowska „Komunikacja biznesowa oczami kierownika projektu”
  12. 12. HOW do we communicate?
  13. 13. Source: Encyklopedia Zarządzania HORIZONTAL between people, divisions, departments or units within the same level of organizational hierarchy DIRECTIONS OF COMMUNICATION BOTTOM-UP employees -> managers and senior managers TOP-DOWN senior managers and managers -> other employees
  14. 14. Source: Encyklopedia Zarządzania WRITTENnotes, letters, emails,newsletters, texts, IM, memos,minutes of meetings NON-VERBAL body language, tone of voice, intonation, facial expression, eye contact WAYS OF COMMUNICATION VERBAL face 2 face meetings, phone conversations, discussions, gossips
  15. 15. BARRIERS to effective communication
  16. 16. Source: Encyklopedia Zarządzania different perception language differences cultural differences emotions noise BARRIERS TO EFFECTIVE COMMUNICATION
  17. 17. Activity 2
  18. 18. How to remove BARRIERS to effective communication?
  19. 19. Activity 3
  20. 20. TAKE aways
  21. 21. Credits: Slide 1 http://www.flickr.com/photos/95012188@N02/9663955007/ Slide 2 http://www.flickr.com/photos/sandeepachetan/10064489096/in/photostream/ Slide 3 http://www.flickr.com/photos/sandeepachetan/9607435251/in/photostream/ Slide 9 http://www.flickr.com/photos/44373968@N00/2565606353/ Slide 10 http://www.flickr.com/photos/71753457@N00/2490975442 Slide 11 http://www.flickr.com/photos/sandeepachetan/10070961835/in/photostream/ Slide 12 http://www.flickr.com/photos/citrixonline/6819367604/in/photostream/ Slide 15 http://www.flickr.com/photos/53552950@N00/2379078919/ Slide 18 https://www.flickr.com/photos/65315936@N00/5511409574/ Slide 20 http://www.flickr.com/photos/45409431@N00/12185501694/ Slide 21 Private collection
  22. 22. Patrycja Bronk kontakt@alternativva.pl tel. 503 017 239 linkedin.com/in/pbronk

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