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Growing Forward Services
Paul Casey
Discuss:
What’s the best team
you have ever been on?
What did you observe
in the team leader?
A SYNERGY that allows your people to
produce more together than they could
have done individually.
Benefits of Your Group
Becoming a Team
“Great discoveries and improvements invariably involve the
cooperation of many minds.” ~ Alexander Graham Bell
The team gets taught the PRIORITY of showing
care and concern toward one another.
“We’re all connected through compassion. It’s about taking care of each
other as if we were all part of an extended family.” ~ Eva Callahan
They begin to learn how to CELEBRATE actions
that benefit others.
Everyone gets to CONTRIBUTE
to the success, in the way they are wired.
Benefits of Your Group
Becoming a Team
You ENJOY going to meetings with a true team.
The load of running an effective organization
Is SHARED.
It leads to a HEALTHY environment where
people can thrive.
It makes you BETTER than you are alone.
WHAT IS A TEAM?
“Two or more people who
must work together to
accomplish a common
purpose and are held
accountable for the results.”
~ Ken Blanchard
The Law of the Edge says:
“the difference between 2 equally
talented teams is leadership.”
“Everything rises and falls on
leadership.”
~ John Maxwell
LEADERSHIP
Determines the Success of the Team.
MAGNET
in his heart (relationships)
A leader must have a
COMPASS
in his head (vision).
People don’t default
to teamwork;
they default to
self-centeredness.
Traits of Terrific
Team Leaders
TOP
Hire Team Players.
Discuss: What are some
Team-Player Listen-For’s
when interviewing an applicant?
Traits of Terrific
Team Leaders
TOP
Establish the PURPOSE
of being a team.
determines the direction and confidence of the team.
Vision always precedes reality.
VISION
Traits of Terrific
Team Leaders
TOP
Credibility
Passion
Relationship
Timing
Felt Need
To do this
emotional transfer,
you need:
You must come to the table/team with your expectations.
Then, show what it would look like if the purpose is achieved.
the vision enables
the leader to navigate with
confidence when waters get
rough, and guides them back
on course when the team is
lost or unsure of its direction.
Like the
North
Star
Hire, Inspire, Light a Fire
People own visions that they
helped co-create.
PASSION
Discuss: What is one of your team values?
EXAMPLES:
Unity (in this together);
Partnership (everyone is significant);
Openness and Honesty (good communication);
Contribution (everyone has something valuable to offer);
Focus (attention is given to the mission).
Determine Your Foundational
Team VALUES
“Every 21 days, your people
forget the vision”.
~ George Barna
Traits of Terrific
Team Leaders
TOP
Learn the INDIVIDUALITY
of each team member.
Personality Styles Assessment
Otter Lion Golden Retriever Beaver
Traits of Terrific
Team Leaders
TOP
Consistently show how all the
pieces of the puzzle FIT together.
You work together, but each person
has a particular job to do—otherwise
they would not be needed.
Call greatness out of them.
“One person can be a crucial ingredient on a team,
but one person cannot make a team.”
Highly
effective teams
are deeply
committed to
one another.
MIX it up!
Highly effective teams are deeply committed to one another.
Our
REASON for
Cooperation
Common
Purpose
TEAM
WHEEL:
Highly effective teams are deeply committed to one another.
Our
STRATEGY
for
Cooperation
Common
Purpose
Crystal-Clear
Roles
TEAM
WHEEL:
Crystal-Clear
Roles
Highly effective teams are deeply committed to one another.
The
Structure for
Cooperation
Common
Purpose
Accepted
Leadership
TEAM
WHEEL:
Highly effective teams are deeply committed to one another.
The
PROCESS
for
Cooperation Common
Purpose
Accepted
Leadership
Crystal-Clear
Roles
Effective
Processes
TEAM
WHEEL:
Highly effective teams are deeply committed to one another.
Common
Purpose
Accepted
Leadership
Crystal-Clear
Roles
Effective
Processes
The
CLIMATE for
Cooperation
Solid
Relationships
TEAM
WHEEL:
Highly effective teams are deeply committed to one another.
Common
Purpose
Accepted
Leadership
Crystal-Clear
Roles
Effective
ProcessesThe
MEANS of
Cooperation
Solid
Relationships
Excellent
Communication
TEAM
WHEEL:
TRUSTAbsence of
CONFLICTFear of
ACCOUNTABILITY
Avoidance of
RESULTS
Inattention
to
Dysfunctions
FIVE
of aTeam
Patrick Lencioni
COMMITMENTLack of
Spend Time…
with people who are different
from you to appreciate and
understand how others think and
work; you will be less likely to
judge or battle others.
Discuss:
What common initiative has
brought your team/group together
more than anything else you’ve seen?
Stand and meet someone you
do not know already, and share a
takeaway that you plan on
implementing on your own staff, or
an action you already do to shape
your group into a team.
Have FUN! Fun
generates
positive
feelings.
Surprise Them!
“If we can laugh together,
we can work together.”
Robert Owen
Discuss: What is one cultural practice of your company
that everyone would nod and say that statement?
A Culture is a place when
people say,“This is the way
we do things around here.”
You should be able to
describe this accurately,
with other team members’
agreement, to a new hire
when onboarding.
Traits of Terrific
Team Leaders
TOP
Develop PROCESSES that
encourage teamwork.
Personal
Process
Strategic
Relational
what we
need to do
who I am
4 Dimensions of
Highly Effective Teams
how we qre
going to do ithow I relate
to others
Traits of Terrific
Team Leaders
TOP
 Responsibility gives them the desire—
the team is counting on them.
 Authority gives them the means—
to act for the benefit of the team.
If you are willing to invest, in return you
and the team receive a better work life!
Traits of Terrific
Team Leaders
TOP
1. We are open/honest with one another.
2. We treat each other with dignity and respect.
3. We listen to and respect each other’s ideas
and opinions.
4. Everyone’s voice is heard.
Sample Team Operating Principles:
Team members
endeavor to seek first to
understand each other’s
points of view.
If there is no tension,
you are not leading.
A real team that trusts each
other has more in-person,
in-meeting conversations
than one-on-one,
parking-lot conversations.
101% Principle
Traits of Terrific
Team Leaders
TOP
PRAISE actions that benefit the
organization/team as a whole.
Discuss: What gets rewarded
in your organization?
REGULAR
FEEDBACK
increases performance.
The Hawthorne Effect
“There it is!”
Discuss: What is the best
personal recognition you have
ever received from a supervisor,
and what is the best team
recognition you’ve experienced?
Surprise your staff with group
rewards/celebrations for
working together as a team.
“The applause of a single human being is of
great consequence.” –Samuel Johnson
ask, “How would that work out
for everyone on the team?”
personal agendas/silo thinking,
When you detect
Principles for Getting Along
Together/Mutual Dependency:
 Encouraging one another
 Expressing feelings
 Compromising
 Allowing mistakes
 Building on strengths
 Caring for each other
 Cheerleading
 Helping each other grow
 Celebrating together
Traits of Terrific
Team Leaders
TOP
Give FEEDBACK to gently correct
actions that are off-purpose.
“Teamwork requires that everyone’s efforts flow in a
single direction.” ~ Pat Riley
“A leader’s job has to be all about growing people:
turning self-absorbed individuals into a cohesive unit, bound
to one another by their skills and loyalty.” ~ Michael Abrashoff
When to have a crucial
confrontation…
Bring them back to the values.
10 Common Mistakes in Giving Feedback:
1. The feedback judges individuals, not actions.
2. The feedback is too vague.
3. The feedback speaks for others.
4. Negative feedback gets sandwiched between
positive messages.
5. The feedback is exaggerated with generalities.
6. The feedback psychoanalyzes the motives
behind behavior.
7. The feedback goes on too long.
8. The feedback contains an implied threat.
9. The feedback uses inappropriate humor.
10. The feedback is a question, not a statement.
Hit the ball and carry Charlie?
When something isn’t going well, you
as the leader have to be the one who
encourages your team to look for the
light at the end of the tunnel.
“Either we’re pulling together or we’re
pulling apart. There’s really no
in-between.” ~ Kobi Yamada
Traits of Terrific
Team Leaders
TOP
Conduct periodic CRITIQUES.
Develop your own teambuilding rubric
off which to evaluate progress.
Team Communication Inventory
(The Performance Factor)
 We are active listeners—with our ears, eyes,
minds, and hearts.
 We keep each others’ confidences.
 We pay attention to what’s NOT being said.
 We encourage constructive criticism and
questioning of ideas.
 We value and encourage the input of
everyone in any discussion.
“Spending a little time calculating
the number of things that go right
is a simple but powerful way to
reactivate our sense of wonder
and gratitude.” –Richard Carlson
Every time you add a new
player to the team, you have
to re-teach the team.
Feedback is the
“breakfast of champions.”
Traits of Terrific
Team Leaders
TOP
RESOURCE your team
“Structures become shackles.”
Your goal is to create a learning
environment.
“The key to victory is oneness
of heart and purpose.”
 Cooperation
 Ownership
 Contribution
 Trust
 Honesty
 Creativity
 Conflict
 Decision-making
Do you lead a
GROUP or a TEAM?
Life Coaching & Professional Development
Certified Life Coach

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Top Traits of Terrific Team Leaders

  • 1. Title frame Growing Forward Services Paul Casey
  • 2. Discuss: What’s the best team you have ever been on? What did you observe in the team leader?
  • 3. A SYNERGY that allows your people to produce more together than they could have done individually. Benefits of Your Group Becoming a Team “Great discoveries and improvements invariably involve the cooperation of many minds.” ~ Alexander Graham Bell The team gets taught the PRIORITY of showing care and concern toward one another. “We’re all connected through compassion. It’s about taking care of each other as if we were all part of an extended family.” ~ Eva Callahan They begin to learn how to CELEBRATE actions that benefit others.
  • 4. Everyone gets to CONTRIBUTE to the success, in the way they are wired. Benefits of Your Group Becoming a Team You ENJOY going to meetings with a true team. The load of running an effective organization Is SHARED. It leads to a HEALTHY environment where people can thrive. It makes you BETTER than you are alone.
  • 5. WHAT IS A TEAM? “Two or more people who must work together to accomplish a common purpose and are held accountable for the results.” ~ Ken Blanchard
  • 6. The Law of the Edge says: “the difference between 2 equally talented teams is leadership.” “Everything rises and falls on leadership.” ~ John Maxwell LEADERSHIP Determines the Success of the Team.
  • 7. MAGNET in his heart (relationships) A leader must have a COMPASS in his head (vision).
  • 8. People don’t default to teamwork; they default to self-centeredness.
  • 9. Traits of Terrific Team Leaders TOP Hire Team Players. Discuss: What are some Team-Player Listen-For’s when interviewing an applicant?
  • 10. Traits of Terrific Team Leaders TOP Establish the PURPOSE of being a team. determines the direction and confidence of the team. Vision always precedes reality. VISION
  • 11. Traits of Terrific Team Leaders TOP Credibility Passion Relationship Timing Felt Need To do this emotional transfer, you need: You must come to the table/team with your expectations. Then, show what it would look like if the purpose is achieved.
  • 12. the vision enables the leader to navigate with confidence when waters get rough, and guides them back on course when the team is lost or unsure of its direction. Like the North Star
  • 13. Hire, Inspire, Light a Fire People own visions that they helped co-create. PASSION
  • 14. Discuss: What is one of your team values? EXAMPLES: Unity (in this together); Partnership (everyone is significant); Openness and Honesty (good communication); Contribution (everyone has something valuable to offer); Focus (attention is given to the mission). Determine Your Foundational Team VALUES
  • 15. “Every 21 days, your people forget the vision”. ~ George Barna
  • 16. Traits of Terrific Team Leaders TOP Learn the INDIVIDUALITY of each team member. Personality Styles Assessment Otter Lion Golden Retriever Beaver
  • 17. Traits of Terrific Team Leaders TOP Consistently show how all the pieces of the puzzle FIT together. You work together, but each person has a particular job to do—otherwise they would not be needed. Call greatness out of them. “One person can be a crucial ingredient on a team, but one person cannot make a team.”
  • 18. Highly effective teams are deeply committed to one another. MIX it up!
  • 19. Highly effective teams are deeply committed to one another. Our REASON for Cooperation Common Purpose TEAM WHEEL:
  • 20. Highly effective teams are deeply committed to one another. Our STRATEGY for Cooperation Common Purpose Crystal-Clear Roles TEAM WHEEL:
  • 21. Crystal-Clear Roles Highly effective teams are deeply committed to one another. The Structure for Cooperation Common Purpose Accepted Leadership TEAM WHEEL:
  • 22. Highly effective teams are deeply committed to one another. The PROCESS for Cooperation Common Purpose Accepted Leadership Crystal-Clear Roles Effective Processes TEAM WHEEL:
  • 23. Highly effective teams are deeply committed to one another. Common Purpose Accepted Leadership Crystal-Clear Roles Effective Processes The CLIMATE for Cooperation Solid Relationships TEAM WHEEL:
  • 24. Highly effective teams are deeply committed to one another. Common Purpose Accepted Leadership Crystal-Clear Roles Effective ProcessesThe MEANS of Cooperation Solid Relationships Excellent Communication TEAM WHEEL:
  • 25. TRUSTAbsence of CONFLICTFear of ACCOUNTABILITY Avoidance of RESULTS Inattention to Dysfunctions FIVE of aTeam Patrick Lencioni COMMITMENTLack of
  • 26. Spend Time… with people who are different from you to appreciate and understand how others think and work; you will be less likely to judge or battle others.
  • 27. Discuss: What common initiative has brought your team/group together more than anything else you’ve seen? Stand and meet someone you do not know already, and share a takeaway that you plan on implementing on your own staff, or an action you already do to shape your group into a team.
  • 28. Have FUN! Fun generates positive feelings. Surprise Them! “If we can laugh together, we can work together.” Robert Owen Discuss: What is one cultural practice of your company that everyone would nod and say that statement? A Culture is a place when people say,“This is the way we do things around here.” You should be able to describe this accurately, with other team members’ agreement, to a new hire when onboarding.
  • 29. Traits of Terrific Team Leaders TOP Develop PROCESSES that encourage teamwork.
  • 30. Personal Process Strategic Relational what we need to do who I am 4 Dimensions of Highly Effective Teams how we qre going to do ithow I relate to others
  • 31. Traits of Terrific Team Leaders TOP  Responsibility gives them the desire— the team is counting on them.  Authority gives them the means— to act for the benefit of the team. If you are willing to invest, in return you and the team receive a better work life!
  • 32. Traits of Terrific Team Leaders TOP 1. We are open/honest with one another. 2. We treat each other with dignity and respect. 3. We listen to and respect each other’s ideas and opinions. 4. Everyone’s voice is heard. Sample Team Operating Principles:
  • 33. Team members endeavor to seek first to understand each other’s points of view. If there is no tension, you are not leading.
  • 34. A real team that trusts each other has more in-person, in-meeting conversations than one-on-one, parking-lot conversations. 101% Principle
  • 35. Traits of Terrific Team Leaders TOP PRAISE actions that benefit the organization/team as a whole. Discuss: What gets rewarded in your organization?
  • 37. Discuss: What is the best personal recognition you have ever received from a supervisor, and what is the best team recognition you’ve experienced? Surprise your staff with group rewards/celebrations for working together as a team. “The applause of a single human being is of great consequence.” –Samuel Johnson
  • 38. ask, “How would that work out for everyone on the team?” personal agendas/silo thinking, When you detect
  • 39. Principles for Getting Along Together/Mutual Dependency:  Encouraging one another  Expressing feelings  Compromising  Allowing mistakes  Building on strengths  Caring for each other  Cheerleading  Helping each other grow  Celebrating together
  • 40. Traits of Terrific Team Leaders TOP Give FEEDBACK to gently correct actions that are off-purpose. “Teamwork requires that everyone’s efforts flow in a single direction.” ~ Pat Riley “A leader’s job has to be all about growing people: turning self-absorbed individuals into a cohesive unit, bound to one another by their skills and loyalty.” ~ Michael Abrashoff
  • 41. When to have a crucial confrontation… Bring them back to the values.
  • 42. 10 Common Mistakes in Giving Feedback: 1. The feedback judges individuals, not actions. 2. The feedback is too vague. 3. The feedback speaks for others. 4. Negative feedback gets sandwiched between positive messages. 5. The feedback is exaggerated with generalities. 6. The feedback psychoanalyzes the motives behind behavior. 7. The feedback goes on too long. 8. The feedback contains an implied threat. 9. The feedback uses inappropriate humor. 10. The feedback is a question, not a statement.
  • 43. Hit the ball and carry Charlie? When something isn’t going well, you as the leader have to be the one who encourages your team to look for the light at the end of the tunnel. “Either we’re pulling together or we’re pulling apart. There’s really no in-between.” ~ Kobi Yamada
  • 44. Traits of Terrific Team Leaders TOP Conduct periodic CRITIQUES. Develop your own teambuilding rubric off which to evaluate progress.
  • 45. Team Communication Inventory (The Performance Factor)  We are active listeners—with our ears, eyes, minds, and hearts.  We keep each others’ confidences.  We pay attention to what’s NOT being said.  We encourage constructive criticism and questioning of ideas.  We value and encourage the input of everyone in any discussion.
  • 46. “Spending a little time calculating the number of things that go right is a simple but powerful way to reactivate our sense of wonder and gratitude.” –Richard Carlson Every time you add a new player to the team, you have to re-teach the team. Feedback is the “breakfast of champions.”
  • 47. Traits of Terrific Team Leaders TOP RESOURCE your team “Structures become shackles.” Your goal is to create a learning environment.
  • 48. “The key to victory is oneness of heart and purpose.”  Cooperation  Ownership  Contribution  Trust  Honesty  Creativity  Conflict  Decision-making Do you lead a GROUP or a TEAM?
  • 49. Life Coaching & Professional Development Certified Life Coach