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Delivering diversity:
 evidence underpinning LGBT
programmes on Social Care TV




Paul Ross, Information Specialist, SCIE
“Diversity: the art of thinking
independently together” (Malcolm
          Stevenson Forbes)



   Diversity: Be Involved
Overview
• Demonstrate how the SCTV platform enabled
  the information professional to embed specialist
  skills and knowledge
• Lessons learned from Social Care TV‟s
  „Working with lesbian, gay, bisexual and
  transgender people‟ - additional resources & in-
  house processes
• To inspire future work by the profession within
  diversity & online resource
Amid changing scenery...
“ICT is everywhere changing our lives. It
has changed the expectations that we
bring to public services, and has the
potential to transform our relationship with
them and the effectiveness with which
they meet our needs. ICT is critical to
unlocking the efficiency gains required to
deliver high quality public services at a
time of fiscal restraint.”(2020 Public Services
Trust, 2010)
Diversity <Information> LGBT
“As a profession, librarianship draws many
people who wish to connect users to
information by, in part, identifying critical
information resources, in structuring users on
ways to find the information they seek, and
advancing user information and technology
literacy” (Paul T Jaeger, 2010)

“Prejudice requires special information
needs”
(Charles R Fikar, 2004)
‘Identify and spread knowledge
             about good practice’




  ‘Social Care TV brings to life the work and
lives of people involved in all aspects of the
social care sector, through a series of short
     films and links to multi-media and e-
             learning resources’
Social Care TV
What we already knew ....

• Research into health (particularly mental
  health) and social care provision for LGBT
  people in the UK suggests that there is an
  urgent need to develop, more sensitive
  statutory services, to acknowledge
  specialist support organisations and to
  address staff education & training needs
 (Ross 2010; Cant 2009; EHRC 2009; Pennant,
 Bayliss & Meads 2009; Carr 2008; Browne 2007;
 NIMHE 2007).
Information Opportunities
• Part of the commissioning group
• Identified the need for „additional
  resources‟ to signpost best practice and
  other organisations resources
• A „test set‟ to represent the need for
  specialist information input and to highlight
  our service within SCIE
Information Challenges
       Evidence specific to service user
                 experience

            Free online resources

        Copyright & Quality assurance

       Approx 10 additional resources

               Selection criteria

      Changes in legislation & updating
                   materials
LGBT Involvement
• 5 LGT individuals experiences of social
  care & health
• 3 Practitioners evidence on the
  experiences
• 2 LG staff members in the commissioning
  group & 6 did not disclose sexuality
• 1 B as subject expert & information
  specialist
Selection challenges
             Key
           Messages




 Topics
             User      Audience
          experience




           Resource
             Type
Resource collection
• 1000 sources screened; Google, online
  databases, LGBT specific organisations
  and LGBT networks.
• 100 „other resources‟ selected; best
  practice, general guidance, reports,
  legislation and websites. 19 from SCIE.
• Links to Social Care Online
• Creation of ‘Older LGBT people’ within
  key resources on Social Care Online
Key themes
•   Isolation & exclusion
•   Challenging stereotypes & assumptions
•   Training needs
•   Dignity
•   Discrimination
•   Coming out – Secure & confident
Impact
• Agreed that the information team would
  selected 10 key resources for all future SCTV
  programmes
• BBC Radio 4: My story – Glad to grey?
• Moving Forward training manual – Salford
  University
• Creation of IDeA Community of practice:
  (LGBT) Sexuality in Health & Social Care
• Diversity in Health & Care: It should down
  to luck – training for good practice with
  LGBT people
Back to the beginning

    Diversity: the art of thinking
      independently together

       Diversity: Be Involved

ROGERS STORY
>>>>>>>>>>>>>>>>>>>>>>>
Rogers Story
 Social Care TV: Working with lesbian, gay,
  bisexual and transgendered people - older
  people and residential care: Roger's story

http://www.scie.org.uk/socialcaretv/video-
player.asp?guid=CACAAE12-7375-429A-9D9A-
               1D28E29E65BD
More Info....



              Visit –
          http://www.scie-
socialcareonline.org.uk/profile.asp?gui
     d=2cfdc060-2f6c-4d8a-9bda-
            69f5f0c7a63d

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Delivering Diversity

  • 1. Delivering diversity: evidence underpinning LGBT programmes on Social Care TV Paul Ross, Information Specialist, SCIE
  • 2. “Diversity: the art of thinking independently together” (Malcolm Stevenson Forbes) Diversity: Be Involved
  • 3. Overview • Demonstrate how the SCTV platform enabled the information professional to embed specialist skills and knowledge • Lessons learned from Social Care TV‟s „Working with lesbian, gay, bisexual and transgender people‟ - additional resources & in- house processes • To inspire future work by the profession within diversity & online resource
  • 4. Amid changing scenery... “ICT is everywhere changing our lives. It has changed the expectations that we bring to public services, and has the potential to transform our relationship with them and the effectiveness with which they meet our needs. ICT is critical to unlocking the efficiency gains required to deliver high quality public services at a time of fiscal restraint.”(2020 Public Services Trust, 2010)
  • 5. Diversity <Information> LGBT “As a profession, librarianship draws many people who wish to connect users to information by, in part, identifying critical information resources, in structuring users on ways to find the information they seek, and advancing user information and technology literacy” (Paul T Jaeger, 2010) “Prejudice requires special information needs” (Charles R Fikar, 2004)
  • 6. ‘Identify and spread knowledge about good practice’ ‘Social Care TV brings to life the work and lives of people involved in all aspects of the social care sector, through a series of short films and links to multi-media and e- learning resources’
  • 8. What we already knew .... • Research into health (particularly mental health) and social care provision for LGBT people in the UK suggests that there is an urgent need to develop, more sensitive statutory services, to acknowledge specialist support organisations and to address staff education & training needs (Ross 2010; Cant 2009; EHRC 2009; Pennant, Bayliss & Meads 2009; Carr 2008; Browne 2007; NIMHE 2007).
  • 9. Information Opportunities • Part of the commissioning group • Identified the need for „additional resources‟ to signpost best practice and other organisations resources • A „test set‟ to represent the need for specialist information input and to highlight our service within SCIE
  • 10. Information Challenges Evidence specific to service user experience Free online resources Copyright & Quality assurance Approx 10 additional resources Selection criteria Changes in legislation & updating materials
  • 11. LGBT Involvement • 5 LGT individuals experiences of social care & health • 3 Practitioners evidence on the experiences • 2 LG staff members in the commissioning group & 6 did not disclose sexuality • 1 B as subject expert & information specialist
  • 12. Selection challenges Key Messages Topics User Audience experience Resource Type
  • 13. Resource collection • 1000 sources screened; Google, online databases, LGBT specific organisations and LGBT networks. • 100 „other resources‟ selected; best practice, general guidance, reports, legislation and websites. 19 from SCIE. • Links to Social Care Online • Creation of ‘Older LGBT people’ within key resources on Social Care Online
  • 14. Key themes • Isolation & exclusion • Challenging stereotypes & assumptions • Training needs • Dignity • Discrimination • Coming out – Secure & confident
  • 15. Impact • Agreed that the information team would selected 10 key resources for all future SCTV programmes • BBC Radio 4: My story – Glad to grey? • Moving Forward training manual – Salford University • Creation of IDeA Community of practice: (LGBT) Sexuality in Health & Social Care • Diversity in Health & Care: It should down to luck – training for good practice with LGBT people
  • 16. Back to the beginning Diversity: the art of thinking independently together Diversity: Be Involved ROGERS STORY >>>>>>>>>>>>>>>>>>>>>>>
  • 17. Rogers Story Social Care TV: Working with lesbian, gay, bisexual and transgendered people - older people and residential care: Roger's story http://www.scie.org.uk/socialcaretv/video- player.asp?guid=CACAAE12-7375-429A-9D9A- 1D28E29E65BD
  • 18. More Info.... Visit – http://www.scie- socialcareonline.org.uk/profile.asp?gui d=2cfdc060-2f6c-4d8a-9bda- 69f5f0c7a63d

Notas del editor

  1. In this session I will provide an overview of the lessons learned from Social Care TV’s ‘Working with lesbian, gay, bisexual and transgender people’ in relation to the construction of the additional resourcesI will demonstrate how the platforms format (SCTV) enabled the information professional to embed specialist skills and knowledge within a dynamic form of multi-media representationFinally I will discuss the positive gains found in our approach and the implications and benefits this has for wider use within information, training and education
  2. The social care institute for excellence mission is to identify and spread knowledge about good practice
  3. Input film on SCTV
  4. A variety of new ways of working had to be devised in order to validate and qualify the information;