Personal Information
Organización/Lugar de trabajo
San Francisco Bay Area, CA United States
Ocupación
VP, Customer Success at Zendrive
Acerca de
I am an executive who thrives in early stage, rapidly growing enterprise SaaS companies. My niche is coming in very early to build high performing Customer Success teams that can effectively partner with account executives to close global enterprise SaaS deals of significant size and add significant service revenue. As a leader I emphasize building successful internal partnerships with Engineering and Product to create end-to-end market/customer feedback processes that provide the business with high fidelity actionable insights to improve/expand product and services.
Highlights
• Added 20% to the bottom line even during Beta by providing valuable service packages
• Attracted strong team ...
Etiquetas
talent development
customer success
c14s customer success kpi leadership management
customers success support leadership alignment wor
customer success value saas betterworks
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Presentaciones
(4)Recomendaciones
(7)Building Customer Success Organizations
Totango
•
Hace 7 años
Crash Course on Data Privacy (December 2012)
Jason Haislmaier
•
Hace 10 años
Charging for Customer Success
Gainsight
•
Hace 8 años
9 Components of a Strong Vision Zero Commitment
Carolyn Szczepanski
•
Hace 8 años
Mainstay - Measuring the ROI of Customer Success Management Solutions
Mainstay
•
Hace 9 años
The Guide to Objectives and Key Results (OKRs)
BetterWorks
•
Hace 9 años
Personal Information
Organización/Lugar de trabajo
San Francisco Bay Area, CA United States
Ocupación
VP, Customer Success at Zendrive
Acerca de
I am an executive who thrives in early stage, rapidly growing enterprise SaaS companies. My niche is coming in very early to build high performing Customer Success teams that can effectively partner with account executives to close global enterprise SaaS deals of significant size and add significant service revenue. As a leader I emphasize building successful internal partnerships with Engineering and Product to create end-to-end market/customer feedback processes that provide the business with high fidelity actionable insights to improve/expand product and services.
Highlights
• Added 20% to the bottom line even during Beta by providing valuable service packages
• Attracted strong team ...
Etiquetas
talent development
customer success
c14s customer success kpi leadership management
customers success support leadership alignment wor
customer success value saas betterworks
Ver más