Smart Data is one trigger of change in the Financial Service industry - Customer Experience is another! What happens if you combine them? Can you leapfrog your competition? Can you change the way you do business today? This presentation will show you how you can gain deep customer insight across your digital channels and how big data technology is helping you to drive better customer engagement and at the same time secure regulatory compliance. See live how to gain customer insights and learn from banks and insurances on how they use it today and what their achieved quantifiable benefits are.

1. 8th RICHMOND FINANCIAL INDUSTRY FORUM
8th RICHMOND
FINANCIAL INDUSTRY FORUM
VICTORIA-JUNGFRAU GRAND HOTEL & SPA INTERLAKEN
11 – 13 JUNE 2015

2. 8th RICHMOND FINANCIAL INDUSTRY FORUM
Are you ready for smart data
banking?
Customer Insights.
Patrick Barnert
CEO, Qumram AG

3. 8th RICHMOND FINANCIAL INDUSTRY FORUM
IN A RECENT PWC CEO SURVEY…
55%
50%
42% 41%
Customer
Experience
Data&Data
Analytics
Trust
Efficiency
CEOs see high value from digital
technologies that deliver better,
safer customer experience.

4. 8th RICHMOND FINANCIAL INDUSTRY FORUM
WHAT IF YOU COMBINE…
CUSTOMER
EXPERIENCE

5. 8th RICHMOND FINANCIAL INDUSTRY FORUM
CAN YOU LEAPFROG YOUR COMPETITION?
Fidor is acquiring
customers at 20% of
the industry average.
Customer Insights
Credit Scoring
Social Lending
Money Emergency

6. 8th RICHMOND FINANCIAL INDUSTRY FORUM
IMAGINE TO KNOW ABOUT…
YOUR CUSTOMERS INTENTION
Source: Hong Leong Bank

7. 8th RICHMOND FINANCIAL INDUSTRY FORUM
QUMRAM – WHERE DIGITAL MAGIC HAPPENS
Record Prove
Predict Replay
$
CUSTOMER EXPERIENCE DIGITAL TRUST
SERVICE EFFICIENCYCUSTOMER INSIGHTS

8. 8th RICHMOND FINANCIAL INDUSTRY FORUM
QUMRAM – SIMPLE AND POWERFUL

9. 8th RICHMOND FINANCIAL INDUSTRY FORUM
WHY OUR CUSTOMERS LOVE IT…
COMPLIANCE FRAUD EXPERIENCE
Ensuring publication gov-
ernance for bank man-
uals (credit handbook).
Driving faster adoption of
new guidance in advisory
service resulting in
higher customer satis-
faction at reduced risks.
Decrease of customer
churn due to better
customer service. 60%
increase of first call
resolution at lower
costs due to 6’000
hours monthly efficiency
gain.
Fraud detection & pre-
vention for Customer
Identifying Data (CID).
Qumram records all
sessions accessing CID
and integrates in real-
time with IBM Big Data
for preventive analytics.

10. 8th RICHMOND FINANCIAL INDUSTRY FORUM
THANK YOU!
Mathias Wegmüller
Founder, Director of Sales
+41 76 382 7148
wegmueller@qumram.com
Patrick Barnert
CEO
+41 79 102 3222
barnert@qumram.com