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Toxic cultures - DevOpsDays Eindhoven 2022

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Toxic cultures - DevOpsDays Eindhoven 2022

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The culture of an organization is the way in which things are done, and the behaviors, values, and practices that have been developed and reinforced over time. It is present in the way things are done in an organization. If it is good and positive, you will not realize that it's there. But, a bad system will beat a good person every time.

In this talk, we will see what are the most critical factors when an organization tries to change its culture, which are common issues, why some organizations or persons refuse to accept the change... and how to work with them.

The culture of an organization is the way in which things are done, and the behaviors, values, and practices that have been developed and reinforced over time. It is present in the way things are done in an organization. If it is good and positive, you will not realize that it's there. But, a bad system will beat a good person every time.

In this talk, we will see what are the most critical factors when an organization tries to change its culture, which are common issues, why some organizations or persons refuse to accept the change... and how to work with them.

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Toxic cultures - DevOpsDays Eindhoven 2022

  1. 1. TOXIC CULTURES how to recognize and fix them
  2. 2. Hello! I am Pablo Bouzada Engineering Manager at Viaplay Group You can find me at @pbousan 2
  3. 3. Viaplay Group is the international streaming challenger. Our Viaplay streaming service is available in the Nordics & Baltics, the Netherlands, Poland & UK.
  4. 4. What culture means? Let’s start from the basics
  5. 5. VISION Company’s goal MISSION The plan to achieve the Vision VALUES How we, as company, behave HOW COMPANies define themselves
  6. 6. Culture== VALUES??
  7. 7. “ CULTURE are the values, beliefs and practices that have been developed and reinforced over time.
  8. 8. Structure VS. culture STRUCTURE External Visible Easy to change CULTURE Internal Invisible Hard to change What’s OK or Not OK History What is rewarded Informal leadership Relationships Organization/Hierarchy Strategies Metrics Policies Processes
  9. 9. I’M GROOT COOLTURE!
  10. 10. "Culture is more important than vision. Some leaders have great vision but have created a toxic culture where that vision will never happen." Phil Cooke
  11. 11. Identifying a toxic Culture
  12. 12. 5 smells of a toxic culture ⩥ Company core values do not serve as the basis for how the organization functions. ⩥ Employee suggestions are discarded. People are afraid to give honest feedback. ⩥ Micromanaging: Little to no autonomy is given to employees in performing their jobs. ⩥ Blaming and punishment from management is the norm. ⩥ Little or strained interaction between employees and management.
  13. 13. “ While toxic work cultures are the result of many factors, it’s generally a combination of poor leadership and individuals who perpetuate the culture. Brigette Hyacinth
  14. 14. 5 consequences of a toxic culture ⩥ Excessive absenteeism, illness and high employee turn over. ⩥ Favoritism and office politics. ⩥ Lack of innovation. ⩥ Aggressive or bullying behavior against those who challenge the status quo. ⩥ Reputational and legal issues.
  15. 15. RESET THE Culture
  16. 16. How to change a toxic culture RESET Collaboratively reset the culture. UNDERSTAND Understand your actual culture. Identify real problems caused by toxicity. APOLOGIZE Apologize for the bad times and present a plan to change.
  17. 17. 4 steps to reset the culture 22 Create a psychological safety place 1 Set cultural values collaboratively, reinforce it with actions and review it time to time 2 Don’t ignore alarm signs 3 Stop bad behaviors as well you detected them 4
  18. 18. Phychological safety
  19. 19. 4 steps to reset the culture 24 Create a psychological safety place 1 Set cultural values collaboratively, reinforce it with actions and review it time to time 2 Don’t ignore alarm signs 3 Stop bad behaviors as well you detected them 4
  20. 20. “ Good enough for now, safe enough to try
  21. 21. 4 steps to reset the culture 26 Create a psychological safety place 1 Set cultural values collaboratively, reinforce it with actions and review it time to time 2 Don’t ignore alarm signs 3 Stop bad behaviors as well you detected them 4
  22. 22. “ “A company that forgot its past has no future” Winston Churchill
  23. 23. 4 steps to reset the culture 28 Create a psychological safety place 1 Set cultural values collaboratively, reinforce it with actions and review it time to time 2 Don’t ignore alarm signs 3 Stop bad behaviors as well you detected them 4
  24. 24. “ "The culture of an organization is shaped by the worst behavior“
  25. 25. Change a company’s culture it’s really really hard
  26. 26. Pro tip In large established orgs culture follows structure. In tiny young orgs, structure follows culture. Craig Larman
  27. 27. A breath of hope 33
  28. 28. 34
  29. 29. An entire ecosystem was rebuilt from scratch. 172 species of birds 33 types of mammals 15 species of amphibians and reptiles 35
  30. 30. 36
  31. 31. thanks! Any questions? @pbousan
  32. 32. Credits Special thanks to all the people who made and released these awesome resources for free: ⩥ Presentation template by SlidesCarnival ⩥ Photographs by Unsplash
  33. 33. Presentation design This presentation uses the following typographies: ⩥ Titles: Bebas Neue ⩥ Body copy: Saira SemiCondensed Download for free at: https://www.fontsquirrel.com/fonts/bebas-neue https://www.fontsquirrel.com/fonts/saira You don’t need to keep this slide in your presentation. It’s only here to serve you as a design guide if you need to create new slides or download the fonts to edit the presentation in PowerPoint®

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