This document discusses ways to innovate successfully under tight resources and constraints. It emphasizes the importance of getting innovations right the first time due to short market and intellectual property windows. Key aspects discussed include properly defining the scope of the innovation, targeting features that are sufficient but not excessive, and optimizing features, quality, schedule, flexibility, maintainability and cost. The document also discusses the importance of vision, preparation, process, flexibility, focus and engagement across functions for successful innovation.
2. Disclaimer
Ecclesiastes 1:9
“What has been will be again,
what has been done will be done again;
there is nothing new under the sun.”
An interesting quote for an innovation conference –
hopefully there are a few new things under the sun, however…
Not much today,
Much of this presentation is not original with me, but unfortunately
I do not remember on whom I am building, or from whom I am stealing.
Also Note: I will use some hyperbole today to provoke thought…
Please don’t hold it against me.
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3. Elster Group (NYSE ELT)
Major global provider of Electricity, Gas, and Water
Measurement & Control
Metrology, Control, and Utilization
GAS ELECTRICITYEnabling
Conservation,
Smart Metering, AMI, and SmartGrid Efficiency,
Choice
global global global in cumulative
Communications & Energy Management
market share market share market share shipments
2010 REVENUES: $1.8B, R&D: over $100M
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4. Why Innovate?
Make a product?
Cost Improvement?
Use new technology?
Complete a project?
Have something to sell?
Keep up with competition?
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6. Innovating under Tight Resources
or Financial Constraints
Almost all innovation in today’s business is under tight
resources and financial constraints
The days of huge corporate R&D centers are gone
Investment impacts are measured in financial quarters $
Investment is still good, but payback needs to be clear
and almost certain
Need to get it right the first time!
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7. Get it right the first time
Common complaints;)
Specifications were too thorough
Development estimates minimal development cost
Development included too many features
Development was too fast
Development costs came in below projection
Product did not require enough changes in manufacturing
Product cost came in below projections
Product/system is too simple to use
Product is just what the customer told us
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8. Get it right the first time
Why?
Market windows do not stay open long
IP windows are defined well ahead of the market window
The greatest cost/time impacts is doing something again
Making an engineer 10% more productive is great, but
it is not a matter of life or death for most businesses
Missing a market or IP window can be a matter of life
or death for a business
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9. Getting it right the first time!
Hinges on the definition of “It” and “Right”
“It”
A commercial product is great, but…
The focus is on sustainable profitable business growth
“It” is processes that align the business to sustainable offerings
(as budget and timing permit)
“Right”
Similarly, perfect is great, but striving for perfection is dangerous
The target is to Be Sufficient, but Not Less!
This is not mediocrity!
This is ultimate knowledge of the market and the business
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10. Getting it right the first time!
Target to Be Sufficient, but Not Less!
Some of you are still thinking I am talking about a product
I am not!!!
I am talking about your innovation that will drive your business
However, products (including systems) should have…
Features target customers will value and no more!
Quality target customers will value and no more!
Schedules meeting the targeted IP and market windows!
Flexibility for reasonable requirement changes and no more!
Maintainability for reasonable changes and no more!
Cost target customers will pay for and no more!
Generally; Features, Quality, Schedules, Flexibility, Maintainability,
Cost, and even Process must be optimized with each other
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11. Waterfall Development Process??
New product idea
Start requirement process
– Detail commercial requirements
– Look for technology
– Research any new technology
– Detail technical requirements
– Start the design
– Early testing
Validate Requirements
– Prototypes
– Talk with customers
Design finalizes
– Massage and complete design
– Finalize testing , qualification, and any certifications
Determine how to market the product
Determine how to make the product
Source tools and parts
Product succeeds or fails in the marketplace
Process improvement focus: Concurrent manufacturing and marketing engagement
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12. Market Offering, M arke t Exploration
Not a Product Busine ss Dire ction
Market Opportunity Identification
Product or Project Opportunity Definition
Development Opportunity Approval & Prioritization
Resource Allocation
Syste m/Product Introduction Re quire me nts / Plans:
Systems, Services, Products, Logistics
De taile d Product Re quire me nts / Plans
Te chnical Re quire me nts / Syste ms Engine e ring:
Architecture, Rough Design, Make or Buy?, Logistics
Software Software Supply Information M arke ting
Firmware Firmware Logistics Logistics Logistics
(M anufacturing) (IS)
Hardware Hardware
Facilities Styling Sales/Support
Personnel Pricing Facilities
Detailed Spec. Detailed Spec.
Suppliers Order Entry Personnel
Design Design
Tooling Customer Specs Introduction Plan
Component Test Component Test
Documentation Labeling Advertising
Product Test Product Test
Materials Third Party Info Samples
Documentation Documentation
Training Cust. Reports ABB Training
Certification Certification
Admin Reports Cust. Training
Review Review
Documentation
Syste ms Te st Supply Ve rification
Inte gration (Pilot) M arke t Introduction
Re le ase / De v e lopme nt Hand-off / Introduction Comple tion
Life
Supply Planning, Resource Adjustments
Manufacture, Support
Releases, Improvements, Styling
Field Issues, Customer Support
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Obsole sce nse
13. Product Introduction
System/Product
Introduction
Project
Development
Project(s)
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14. Verbalized Top Complaints
Development:
Is taking/took to long!
Had too many bugs!
Designed the wrong product!
Wants me to give them a prioritized list!
Sales/Marketing:
Doesn’t know what it is doing!
Keeps changing their minds
Can’t manage the customer!
Requirements come from the competitor’s latest brochure!
Will not give me the priorities!
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15. Agile Development Process??
New product idea
Start product development
– Generate core requirements
– Look for technology
– Research any new technology
– Start the design
– Early testing
Requirements refinement
– Prototypes
– Talk with customers
Design iterates
– Massage design, and retest on fly
– Complete design and any certifications
(May re-start development. May abandon the development)
Determine how to market the product
Determine how to make the product
Product succeeds or fails in the marketplace, but iterated enough to succeed???
Process improvement focus:
Completing subtasks
Concurrent manufacturing and marketing engagement
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16. Six core issues impacting Innovation
• Development working in a vacuum
– Developing what they think is right without a strong tie back to the market and business
– Designing for current competitor products, and not future customer needs
• Commercial specifications are unrealistic or incomplete
– Too much time working the impossible , typically results in development and product/system costs being
too high.
– Or development doesn’t understand the details behind the customer use and hence misses critical needs
• Basic research not being done and a competitor surprises the industry
– Fundamental research takes longer than most projects have
– Fundamental research done within the project may be implemented incorrectly with field problems
• Development generates a product without planning the system
– Needed tools are missed , delaying product acceptance
– Or worse, the product is unacceptable and must be re-architected
• Development missing sufficient abstraction
– Designs for a specific product with limited planning for future products or variations
– Causes major redesigns of products and system with each new feature
• Many times there is no organization to handle the day-to-day issues of customers,
sales, supply, manufacturing, and projects.
– Development is interrupted repeatedly in its projects
– Many times with major issues taking weeks or months.
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17. Getting it right the first time!
Requires
Knowledge
Industry
Business
Technical
Vision
Guts
Preparation
Process
Flexibility
Focus
Engagement
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18. Customer Satisfaction (Prof Noriaki Kano Model)
Not enough to ask what Satisfaction
customers want! Exciting
Must be there: Expressed
Knowledge of their
business
Features
Matching offerings
to their unexpressed
needs! Expected
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19. Vision and Disruption
Example below: Mechanical produce with…
Numerous enhancements and cost reductions over 60 years
Very happy customers, and dominated by 2 suppliers
Very cost effective - Renowned for high quality and performance
Intricate product with industry accepted compromises
Electronics came along, led by non-dominate player
Reduced some industry compromises and added testing features
Initially; more expensive, less reliable, and harder to read
Shortly; eliminated original product by dramatically reducing compromises, adding
features, and reducing operational and first costs
250 350 Market Growth during Transition
Original (Reagan Years?)
60+ years 300
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Total Gone
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Mechanical Hybrid Electronic Fully Electronic Mechanical Hybrid Electronic Fully Electronic
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20. Vision and Disruption
Example below: Disruption continues…
Electronic products allowed
Lower costs
Features not previously possible in the original product
New Advanced products which expanded/displaced some of the original market
Previously Dominate players
Scrambled to catch up in Hybrid Electronic space
Led Fully Electronic and Advanced products
Hybrid leader then scrambled to catch up
Market expanded
250 450
Electronics allowed New Products New Products displaced Original Product
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and significantly grew the market
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Mechanical Hybrid Electronic Fully Electronic Advanced Mechanical Hybrid Electronic Fully Electronic Advanced
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21. Vision and Guts – A role
A key someone must (at least for a product or product line)
Understand:
What they don’t know, whether it is important, and
how to find needed answers
The customers’ businesses
Their processes, problems and costs
Potential current and future solutions for their needs
How to partition these needs into potentially profitable offerings
Work across the organization and industry - communication
Take ownership of the offerings:
Empowered to define the offerings
Make tradeoffs to optimize the business from the offerings
Champion the tradeoffs internally and externally
These are unique and rare people
The role often defaults to the developer – good or bad!
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22. Vision and Preparation
Company Vision feeds Core Research
Company should have a vision of its future industry and offerings
These Products, Systems, and Services define the technological needs
Potential strategic suppliers
Potential development or business partners
Needed core research
Must select / prioritize core research
Assure current offerings critical to the business future are protected
Research potential adjacencies and future core technology needs
Consider optional technologies or technology evaluations
Consider acquisitions
Partner where appropriate
Don’t expect most research to ever be used – so invest wisely
Define intellectual property and protect appropriately
Attempt to have core technology available ahead of market need
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23. Process and Flexibility
There is a process, it just may not be documented or very good!
First and foremost, communicate
Share industry knowledge – sandwich seminars, intranet, defined mentors, etc.
Force a time to dream - informal or formal cross-business industry/concept brainstorming
Appropriately specify and prioritize
Welcome change, but acknowledge impact
Never forget the concept of sunk costs , ie, don’t be hesitate to stop a poor development
Every innovation is part of a system – architect the system
Impact on advertising, channel partners, ordering, sourcing, manufacturing, support,
obsolescence
Internal and external testing, configuration, control, lab & field tools, security, privacy, asset
management
System applications
Every successful innovation will iterate – architect for easy modifications
Within product, software, or system design in layers with as generic interfaces as possible
Don’t design a specific product but an integration of defined functional blocks that can be
easily replaced
Every innovation is not the same – manage risk appropriately
Consider all risks – time to market, impact on customer, quality, customer acceptance, future
cost, etc
An offering for one of many customers usually has less risk than for the generic market
Product in critical processes usually has more risk than a product for entertainment
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24. Focus and Engagement
Isolate Development, but not too much
Development personnel need to focus on the development at hand
Should engage with customers up-front in a development – clarify and gain customer
endorsement
Minimize interruptions
Are still required for highest level support issues
Separate Engineer(s) are needed to focus on customer, sales, supply,
manufacturing, and project high level issues allowing development to focus
Should be very capable technical decision makers (senior engineers)
Must get their enjoyment from solving lots of problems
May lead the qualification of the offering
Support minor variants of existing offerings
Are the contact for development on any high level support issues
Development is not released until this engineer accepts the offering
Development personnel should support initial deployment of the offering
See first hand any issues and address quickly
Feel the field organizations’ and customers’ pain – gain empathy
Remain engaged with the customers and their business needs
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25. Getting it right the first time! - Plan
Appropriate actions at the right time!
Strategic Strategic Tactical Tactical Manufacturing
Business Development Business Development Planning
Planning Planning Planning Planning
Facilities / Capital / Resources
Research
Development Opportunities
Minor Product Releases
Inventory / Styling
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26. Getting it right the first time! - People
Having the right people…
in the right roles…
on the right teams!
Developing the needed knowledge!
Having vision!
Communicating broadly!
Making the hard tradeoffs and needed decisions!
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