Se ha denunciado esta presentación.
Utilizamos tu perfil de LinkedIn y tus datos de actividad para personalizar los anuncios y mostrarte publicidad más relevante. Puedes cambiar tus preferencias de publicidad en cualquier momento.
OWS16
Disney’s Yacht & Beach Club Conference Center
February 15-17, 2016
What It Takes to Become a World-Class Global Busi...
OWS16
The Hackett Group
A global strategic business advisory
and operations improvement
consulting firm
We help companies ...
OWS16
GBS Slowly Moving Up the Value Curve
2012
57%
6%
37%
2015
50%
9%
41%
Source: The Hackett Group Annual Global Busines...
OWS16
The single BU or single geography GBS is nearly extinct
Service management model Stage 1 Stage 2 Stage 3
The GBS org...
OWS16
Finance, HR, Procurement, and IT are main GBS functions
Source: The Hackett Group Annual Global Business Services (G...
OWS16
Enterprise Process Ownership Used by World-Class GBS
Source: The Hackett Group Annual Global Business Services (GBS)...
OWS16
45%
23%
25%
7%
Peer
WC GBS have
almost
2Xthe level of
enterprise-wide
process
standardization
compared to
Peers
85%
...
OWS16
World-Class GBS More Effective at Enterprise Processes
Source: The Hackett Group Annual Global Business Services (GB...
OWS16
% of captive projects
delivering
initial cost savings
over 10%
60%
% of outsourcing
projects delivering
initial cost...
OWS16
Outsourcing Delivers Faster Benefits to Top Performers
< 0% 0% 1-5% 6-10% >11%
Source: The Hackett Group Annual Glob...
OWS16
< 0% 0% 1-5% 6-10% >11%
Peers Have More Quality Problems with Outsourcing
Source: The Hackett Group Annual Global Bu...
OWS16
The Hackett
Group’s 2016 GBS
Performance Study
will be released in
April 2016
Mark Peacock, Principal, The Hackett G...
Próxima SlideShare
Cargando en…5
×

What It Takes to Become a World-Class Global Business Services Center

Presentation at the 2016 International Asso of Outsourcing Professionals (IAOP) Outsourcing World Summit. Using data and trend analysis from Hackett’s GBS benchmark and annual performance studies, this session will identify practices
and strategies that separate World-Class multi-functional GBS organizations from peer GBS groups. We will highlight performance differences between World-Class and peer, how World-Class GBS groups use outsourcing to drive superior results, and discuss the next wave of GBS operating models with specific focus on hybrid captive-outsourced GBS models.

  • Inicia sesión para ver los comentarios

  • Sé el primero en recomendar esto

What It Takes to Become a World-Class Global Business Services Center

  1. 1. OWS16 Disney’s Yacht & Beach Club Conference Center February 15-17, 2016 What It Takes to Become a World-Class Global Business Services Center Mark Peacock, Principal, The Hackett Group
  2. 2. OWS16 The Hackett Group A global strategic business advisory and operations improvement consulting firm We help companies establish and implement sustainable business performance improvements Core principles – intellectual capital and fact-based approach, senior practitioners, start with “why not”, and results focused HACKETT DEFINES AND ENABLES WORLD-CLASS PERFORMANCE Hackett Value Grid™
  3. 3. OWS16 GBS Slowly Moving Up the Value Curve 2012 57% 6% 37% 2015 50% 9% 41% Source: The Hackett Group Annual Global Business Services (GBS) performancestudy, 2015
  4. 4. OWS16 The single BU or single geography GBS is nearly extinct Service management model Stage 1 Stage 2 Stage 3 The GBS organization provides services to a single BU or geography in which your company operates. The GBS organization provides services to multiple BUs or geographies in which your company operates The GBS organization provides services to all BUs and geographies in which your company operates 61% 61% 0% 22% 38% 100% 17% 0% 0% GBS scope and reach by GBS stage Source: The Hackett Group Annual Global Business Services (GBS) performancestudy, 2015
  5. 5. OWS16 Finance, HR, Procurement, and IT are main GBS functions Source: The Hackett Group Annual Global Business Services (GBS) performancestudy, 2015
  6. 6. OWS16 Enterprise Process Ownership Used by World-Class GBS Source: The Hackett Group Annual Global Business Services (GBS) performancestudy, 2015
  7. 7. OWS16 45% 23% 25% 7% Peer WC GBS have almost 2Xthe level of enterprise-wide process standardization compared to Peers 85% 12% 3%0 World- class Enterprise-wide Business Unit Within geographies No or limited standardization Source: The Hackett Group Annual Global Business Services (GBS) performancestudy, 2015
  8. 8. OWS16 World-Class GBS More Effective at Enterprise Processes Source: The Hackett Group Annual Global Business Services (GBS) performancestudy, 2015
  9. 9. OWS16 % of captive projects delivering initial cost savings over 10% 60% % of outsourcing projects delivering initial cost savings over 10% 70% Source: The Hackett Group Annual Global Business Services (GBS) performancestudy, 2015 % satisfied with business transformation from captive sourcing 70% % satisfied with business transformation from outsourcing 34% Captive and Outsourced GBS deliver similar initial cost savings Captive GBS better than at process transformation
  10. 10. OWS16 Outsourcing Delivers Faster Benefits to Top Performers < 0% 0% 1-5% 6-10% >11% Source: The Hackett Group Annual Global Business Services (GBS) performancestudy, 2015
  11. 11. OWS16 < 0% 0% 1-5% 6-10% >11% Peers Have More Quality Problems with Outsourcing Source: The Hackett Group Annual Global Business Services (GBS) performancestudy, 2015
  12. 12. OWS16 The Hackett Group’s 2016 GBS Performance Study will be released in April 2016 Mark Peacock, Principal, The Hackett Group mpeacock@thehackettgroup.com

×