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Social Audience Report
                                                    Key Metrics: @ThoughtBurst1 | Mar - 31 - 2012

                                                                                Total Followers
                                                          Total Followers
                                                                                @ThoughtBurst1 has 2,176 total followers and we've mapped the digital footprints of
                                                           2,176                every one of them. We then segment the audience into Consumers, Businesses,
                                                                                Private, and Unknown (which is a mix of anonymous and spam).




                                                                                Identified Audience
                                                         Identified Audience
                                                                                Is the percentage of the audience that could be identified as Consumers,
                                                                                Businesses or Private accounts; the higher the ratio the healthier the audience.
                                                        1,381         63%       Consumers are defined as individuals who are publicly identifiable, determined by
Andy Pritchard
                                                                                over 30 factors.
@ThoughtBurst1 | Oct 27 2010


                                                            Social Pull         Social Pull
President & CEO of ThoughtBurst, a strategic
                                                                                Pull is an audience-based metric that measures an audience's transparency, level
consulting    firm   specializing   in   Customer
                                                                                of social participation and their total consumer reach, as compared to the average
experience, Social media response, Contact
center assessment, Social CRM                                 62x               social audience. In calculating a Pull score, we value quality above mere quantity
                                                                                and include active and passive audience members. The more transparent, active
                                                                                and connected the audience the larger the social Pull.

                                                    Social Audience Breakdown
     Tweets            637                                                                                                                    Insights:

     Followers         2,177                                                                                                                   @ThoughtBurst1 has a
                                                                                                                                               average consumer ratio
     Following         2,092                                                                                                                   compared to other
                                                                                                                                               accounts.




                                                       AUDIENCE
                                                      BREAKDOWN
Audience Crossover


                                                                              Insights:

                                                                              @ThoughtBurst1 and
                                                                              @ThoughtBurst1-friends
                                                                              share 1 followers.




                                                    Audience Crossover




                                                    Audience Reach Insights
Andy Pritchard
                                                                              Insights:
@ThoughtBurst1 | Oct 27 2010
                                                                              On average each of
                                                                              @ThoughtBurst1
                                                                              fans/followers can
President & CEO of ThoughtBurst, a strategic                                  potentially reach 126,473
consulting    firm   specializing   in   Customer                             people

experience, Social media response, Contact
center assessment, Social CRM


                                                        Average
                                                      Network Size


     Tweets            637                                                    Insights:
                                                                              - 37% of
     Followers         2,177                                                  @ThoughtBurst1's
                                                                              consumer audience have
                                                                              501 - 5k connections.
     Following         2,092




                                                     Network Size
                                                      Breakdown
Audience Social Insights

                                                                               Insights:

                                                                               @ThoughtBurst1's 11125
                                                                               consumer audience is
                                                                               active on atleast 6,250
                                                                               social profiles and/or
                                                                               blogs.




                                                    Social Media
                                                        Use



                                                                               Insights:
                                                                               421% of
                                                                               @ThoughtBurst1's
Andy Pritchard                                                                 consumer audience has
                                                                               been matched to a
@ThoughtBurst1 | Oct 27 2010                                                   Facebook profile.

                                                                                @ThoughtBurst1's
                                                                               consumer audience uses
President & CEO of ThoughtBurst, a strategic                                   Quora more than the
consulting    firm   specializing   in   Customer                              average.

experience, Social media response, Contact
center assessment, Social CRM


                                                      Social
                                                    Memberships


     Tweets            637

                                                                               Insights:
     Followers         2,177
                                                                               331% of
                                                                               @ThoughtBurst1's
     Following         2,092                                                   consumer audience have
                                                                               been identified as a
                                                                               Blogger.




                                                      Online
                                                    Activities
Audience Demographics Insights

                                                                                     Insights:
                                                                                     @ThoughtBurst1's
                                                                                     audience is 73% male
                                                                                     and 27% female.




Andy Pritchard                                          GENDER
@ThoughtBurst1 | Oct 27 2010



President & CEO of ThoughtBurst, a strategic
consulting    firm   specializing   in   Customer
experience, Social media response, Contact                                           Insights:
center assessment, Social CRM
                                                                                     35% of
                                                                                     @ThoughtBurst1's
                                                                                     audience is between 36 -
                                                                                     45.




     Tweets            637

     Followers         2,177

     Following         2,092                           AGE RANGE
Audience Demographics Insights

                                                                                     Insights:
                                                                                     Compared to the average,
                                                                                     @ThoughtBurst1's female
                                                                                     audience is more in the
                                                                                     age range of 46 - 55.




                                                    AGE BY GENDER
Andy Pritchard                                         FEMALE

@ThoughtBurst1 | Oct 27 2010



President & CEO of ThoughtBurst, a strategic
consulting    firm   specializing   in   Customer
experience, Social media response, Contact
center assessment, Social CRM                                                        Insights:
                                                                                     Compared to the average,
                                                                                     @ThoughtBurst1's male
                                                                                     audience is more in the
                                                                                     age range of 46 - 55.



     Tweets            637

     Followers         2,177
                                                    AGE BY GENDER
     Following         2,092                           MALE
Audience Geographic Insights

                                                                                   Insights:
                                                                                   @ThoughtBurst1 has
                                                                                   more people from Atlanta,
                                                                                   Georgia, USA than
                                                                                   average.




                                                       TOP 10 CITIES
Andy Pritchard
@ThoughtBurst1 | Oct 27 2010



President & CEO of ThoughtBurst, a strategic
consulting    firm   specializing   in   Customer
experience, Social media response, Contact
center assessment, Social CRM                                                      Insights:
                                                                                   @ThoughtBurst1 has
                                                                                   more people from
                                                                                   Massachusetts, USA than
                                                                                   average.



     Tweets            637

     Followers         2,177

     Following         2,092                            STATES
Audience Geographic Insights

                                                                                   Insights:
                                                                                   @ThoughtBurst1 has
                                                                                   more people from USA
                                                                                   than average.




                                                        COUNTRY
Andy Pritchard
@ThoughtBurst1 | Oct 27 2010



President & CEO of ThoughtBurst, a strategic
consulting    firm   specializing   in   Customer
experience, Social media response, Contact
center assessment, Social CRM




     Tweets            637

     Followers         2,177

     Following         2,092
Audience Interests Insights

                                                                                  Insights:
                                                                                  Compared to the averge
                                                                                  audience,
                                                                                  @ThoughtBurst1's top
                                                                                  three interests are
                                                                                  Business, Technology,
                                                                                  and Literature.




                                                        INTEREST
Andy Pritchard
                                                        AFFINITY
@ThoughtBurst1 | Oct 27 2010



President & CEO of ThoughtBurst, a strategic
consulting    firm   specializing   in   Customer
experience, Social media response, Contact
center assessment, Social CRM




     Tweets            637

     Followers         2,177
                                                    Audience Education Insights
     Following         2,092
                                                                                  Insights:

                                                                                  @ThoughtBurst1's
                                                                                  followers attended 'state
                                                                                  college's more than
                                                                                  average.




                                                        EDUCATION
                                                        TYPE
Audience Career Insights

                                                                               Insights:
                                                                                @ThoughtBurst1's
                                                                               consumer audience has a
                                                                               high level of income
                                                                               compared to the average.




                                                     INCOME LEVEL


                                                                               Insights:
                                                                               Compare to average
                                                                               audience
                                                                               @ThoughtBurst1's top
                                                                               three industries are
                                                                               Hardware, Technology,
Andy Pritchard                                                                 and Software.

@ThoughtBurst1 | Oct 27 2010



President & CEO of ThoughtBurst, a strategic
consulting    firm   specializing   in   Customer
experience, Social media response, Contact
center assessment, Social CRM




     Tweets            637
                                                        INDUSTRY
     Followers         2,177

     Following         2,092

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PeekAnalytics social audience report for @ThoughtBurst1 (Andy Pritchard)

  • 1. Social Audience Report Key Metrics: @ThoughtBurst1 | Mar - 31 - 2012 Total Followers Total Followers @ThoughtBurst1 has 2,176 total followers and we've mapped the digital footprints of 2,176 every one of them. We then segment the audience into Consumers, Businesses, Private, and Unknown (which is a mix of anonymous and spam). Identified Audience Identified Audience Is the percentage of the audience that could be identified as Consumers, Businesses or Private accounts; the higher the ratio the healthier the audience. 1,381 63% Consumers are defined as individuals who are publicly identifiable, determined by Andy Pritchard over 30 factors. @ThoughtBurst1 | Oct 27 2010 Social Pull Social Pull President & CEO of ThoughtBurst, a strategic Pull is an audience-based metric that measures an audience's transparency, level consulting firm specializing in Customer of social participation and their total consumer reach, as compared to the average experience, Social media response, Contact center assessment, Social CRM 62x social audience. In calculating a Pull score, we value quality above mere quantity and include active and passive audience members. The more transparent, active and connected the audience the larger the social Pull. Social Audience Breakdown Tweets 637 Insights: Followers 2,177 @ThoughtBurst1 has a average consumer ratio Following 2,092 compared to other accounts. AUDIENCE BREAKDOWN
  • 2. Audience Crossover Insights: @ThoughtBurst1 and @ThoughtBurst1-friends share 1 followers. Audience Crossover Audience Reach Insights Andy Pritchard Insights: @ThoughtBurst1 | Oct 27 2010 On average each of @ThoughtBurst1 fans/followers can President & CEO of ThoughtBurst, a strategic potentially reach 126,473 consulting firm specializing in Customer people experience, Social media response, Contact center assessment, Social CRM Average Network Size Tweets 637 Insights: - 37% of Followers 2,177 @ThoughtBurst1's consumer audience have 501 - 5k connections. Following 2,092 Network Size Breakdown
  • 3. Audience Social Insights Insights: @ThoughtBurst1's 11125 consumer audience is active on atleast 6,250 social profiles and/or blogs. Social Media Use Insights: 421% of @ThoughtBurst1's Andy Pritchard consumer audience has been matched to a @ThoughtBurst1 | Oct 27 2010 Facebook profile. @ThoughtBurst1's consumer audience uses President & CEO of ThoughtBurst, a strategic Quora more than the consulting firm specializing in Customer average. experience, Social media response, Contact center assessment, Social CRM Social Memberships Tweets 637 Insights: Followers 2,177 331% of @ThoughtBurst1's Following 2,092 consumer audience have been identified as a Blogger. Online Activities
  • 4. Audience Demographics Insights Insights: @ThoughtBurst1's audience is 73% male and 27% female. Andy Pritchard GENDER @ThoughtBurst1 | Oct 27 2010 President & CEO of ThoughtBurst, a strategic consulting firm specializing in Customer experience, Social media response, Contact Insights: center assessment, Social CRM 35% of @ThoughtBurst1's audience is between 36 - 45. Tweets 637 Followers 2,177 Following 2,092 AGE RANGE
  • 5. Audience Demographics Insights Insights: Compared to the average, @ThoughtBurst1's female audience is more in the age range of 46 - 55. AGE BY GENDER Andy Pritchard FEMALE @ThoughtBurst1 | Oct 27 2010 President & CEO of ThoughtBurst, a strategic consulting firm specializing in Customer experience, Social media response, Contact center assessment, Social CRM Insights: Compared to the average, @ThoughtBurst1's male audience is more in the age range of 46 - 55. Tweets 637 Followers 2,177 AGE BY GENDER Following 2,092 MALE
  • 6. Audience Geographic Insights Insights: @ThoughtBurst1 has more people from Atlanta, Georgia, USA than average. TOP 10 CITIES Andy Pritchard @ThoughtBurst1 | Oct 27 2010 President & CEO of ThoughtBurst, a strategic consulting firm specializing in Customer experience, Social media response, Contact center assessment, Social CRM Insights: @ThoughtBurst1 has more people from Massachusetts, USA than average. Tweets 637 Followers 2,177 Following 2,092 STATES
  • 7. Audience Geographic Insights Insights: @ThoughtBurst1 has more people from USA than average. COUNTRY Andy Pritchard @ThoughtBurst1 | Oct 27 2010 President & CEO of ThoughtBurst, a strategic consulting firm specializing in Customer experience, Social media response, Contact center assessment, Social CRM Tweets 637 Followers 2,177 Following 2,092
  • 8. Audience Interests Insights Insights: Compared to the averge audience, @ThoughtBurst1's top three interests are Business, Technology, and Literature. INTEREST Andy Pritchard AFFINITY @ThoughtBurst1 | Oct 27 2010 President & CEO of ThoughtBurst, a strategic consulting firm specializing in Customer experience, Social media response, Contact center assessment, Social CRM Tweets 637 Followers 2,177 Audience Education Insights Following 2,092 Insights: @ThoughtBurst1's followers attended 'state college's more than average. EDUCATION TYPE
  • 9. Audience Career Insights Insights: @ThoughtBurst1's consumer audience has a high level of income compared to the average. INCOME LEVEL Insights: Compare to average audience @ThoughtBurst1's top three industries are Hardware, Technology, Andy Pritchard and Software. @ThoughtBurst1 | Oct 27 2010 President & CEO of ThoughtBurst, a strategic consulting firm specializing in Customer experience, Social media response, Contact center assessment, Social CRM Tweets 637 INDUSTRY Followers 2,177 Following 2,092