Partners In Health (PIH) is a Boston-based nonprofit that delivers high-quality health care and serves impoverished communities around the world. Given its mission, resource allocation at PIH has always prioritized the needs of people over systems.
With communication systems becoming expensive to maintain and increasingly deficient, PIH decided to migrate to Microsoft Office 365, giving them a reliable and secure communication toolbox.
Along with Dave Mayo, CIO at Partners In Health, our experts covered:
-How adopting a consolidated, reliable platform for colleague interactions enables PIH to more effectively improve the quality of health and needs of underserved populations
-The process of moving 1500 users to the cloud, including a transition to Exchange Online for company-wide communication, Azure-hosted ADFS for identity management, and SharePoint Online for document storage and collaboration
-The importance of organizational change management to deploy Office 365
Empowering Africa's Next Generation: The AI Leadership Blueprint
How PIH Is Using Office 365 to Improve Global Collaboration
1. How Partners In Health Is Using the Microsoft Cloud to
Improve Global Health
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Perficient is a leading information
technology consulting firm serving clients
throughout North America.
We help clients implement business-driven
technology solutions that integrate business
processes, improve worker productivity, increase
customer loyalty and create a more agile enterprise
to better respond to new business opportunities.
ABOUT PERFICIENT
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PERFICIENT PROFILE
Founded in 1997
Public, NASDAQ: PRFT
2014 projected revenue ~$454 million
Major market locations:
Allentown, Atlanta, Ann Arbor, Boston, Charlotte, Chicago, Cincinnati,
Columbus, Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis,
Lafayette, Milwaukee, Minneapolis, New York City, Northern California,
Oxford (UK), Southern California, St. Louis, Toronto
Global delivery centers in China and India
>2,600 colleagues
Dedicated solution practices
~90% repeat business rate
Alliance partnerships with major technology vendors
Multiple vendor/industry technology and growth awards
4. 4
INDUSTRIES
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Search
Security
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Integration
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Management
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OUR SOLUTIONS PORTFOLIO
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Partners In Health – Our Mission
• Our mission is to provide a preferential option for the poor in health care.
By establishing long-term relationships with sister organizations based in
settings of poverty, Partners In Health strives to achieve two overarching
goals: to bring the benefits of modern medical science to those most in
need of them and to serve as an antidote to despair.
• We draw on the resources of the world’s leading medical and academic
institutions and on the lived experience of the world’s poorest and sickest
communities. At its root, our mission is both medical and moral. It is based
on solidarity, rather than charity alone.
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Partners In Health: Haiti
Rebuilding Stronger
Devastation and Destruction in
Port-au-Prince, Haiti following
the Earthquake, January 2010
Source: Boston.com
Construction of a state-of-the-
art, 300 bed, public teaching
hospital, which opened March
of 2013
Source: Inhabitat.com
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Partners In Health
“Technology allows
Partners In Health to
deliver first world
healthcare to the most
remote regions of the
world.”
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Moving to the Cloud:
Project Approach
Starting the O365 Migration Project
Project Team
Existing Exchange environment
Exchange and SharePoint Online in parallel?
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Office 365 Infrastructure
End User Authentication
• Considered Active Directory
Federations Services (ADFS)
• PIH users not domain joined
• Chose Directory Synchronization
Services (DirSync) with password
sync
Directory Synchronization
• Active Directory schema extension
• Synchronizing users, groups and
recipient objects
• User Principal Names
Exchange Hybrid
• Free/busy calendar sharing
• Exchange Management Console
• Familiar Exchange management
tools
• Outlook / Outlook Web App
• MailTips, OOF
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“I want nothing in my datacenter
for Office 365.”
- Dave Mayo, CIO, Partners In Health
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Moving to the Cloud – Technical Architecture
Exchange 2013 Hybrid
Email User
OWA, ActiveSync,
Outlook Anywhere
Internet
Office 365
On Premises
End User
Connectivity
Domain Controller 3 Domain Controller 4 DirSync Server Mgmt Server
Azure
Domain Controller 1 Domain Controller 2
Locating the Infrastructure
O365 Directory Synchronization Server
– deployed in Azure
End User and O365 Management Server
– deployed in Azure
Domain Controllers
– deployed in Azure & on premises
Exchange Hybrid Server
– deployed on premises
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O365 Deployment / Migration
O365 Infrastructure Deployment
Pilot Mailbox Migrations
- One for US affiliate users
- One for international users
US Production Mailbox Migration
- North America
- Rwanda
- Lesotho
- Haiti
- Russia
- Kazakhstan
- Mexico
- Peru
- Malawi
International Production Mailbox
Migrations
Inception ConstructionElaboration Transition
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Moving to the Cloud:
SharePoint Online
Next Phase – Focus on Collaboration
• Delivering content for Communications & Human
Resources
• Self service team site creation
• Site provisioning / governance
• People Directory
• News Communication Channel
• Searchable repositories of presentation
• HR content
• HR team collaboration
• Enabling an extranet for collaborating with partners
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Partners In Health – Change Management
• Our definition: Change Management = Preparing the People
• We applied our four-phased Organizational Change Management
(OCM) methodology on this engagement
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Partners In Health – Change Management
The people situation:
• Over 2,500 employees worldwide (seven countries; four continents),
all with unique technical challenges
• Email platforms migrating FROM:
• OneDrive
• Technology is not our target users’ top focus OR
priority
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Partners In Health – OCM Solution Deployed
• Created a standard set of repeatable
communications for each of the four
(4) migrations
• Goals were to inform the target
audiences:
1) Why this initiative is important
2) Let target audiences know what
to expect and when
• Translated into Haitian Creole,
Spanish, and Russian to meet users
on their termsRepeatable Migration Communication Timeline
Communications Approach
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Partners In Health – OCM Solution Deployed
• Conducted interviews, executive
briefings, informational seminars,
web portals, and quick tip
notifications prepared users for how
to work effectively after go-live
• Used surveys and face-to-face
interaction to gather real-time
feedback to the project team on
change strategy effectiveness
Sample Deliverable
Enablement Approach
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Partners In Health – OCM Solution Deployed
Created a self-service portal (kept
current) to disseminate updated project
information:
• Project overview/benefits
• Timelines
• Tips and training
• Quick Reference Guides
User Focus
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Partners In Health – OCM Results
• Communications informed user base of changes coming, why they are
important, and provided detailed instructions on actions needed by
each individual during the migration
• Worldwide demos and help guides provided users with the knowledge
and resources to be successful
• Change Management effort minimized migration-related help desk
tickets allowing IT team to focus on pressing priorities
• Change Management program was developed to work within client’s
resource constraints and be transferable and repeatable after
contracted support ends
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“Perficient’s Organizational Change
Management expertise enabled us to deploy
Office 365 to informed end users in a
seamless, efficient and professional manner.”
– Dave Mayo, CIO, Partners In Health