This document summarizes a presentation about how combining robust product data management (PIM) solutions with eCommerce platforms can improve the customer experience. Integrating PIMs that ensure accurate, consistent product information across sales channels with flexible eCommerce platforms allows companies to more effectively manage their product content and distribution, reduce costs and errors, and improve customers' ability to find and purchase products online. The presentation discusses how PIMs and eCommerce solutions from Perficient, inRiver, and InsiteCommerce address common challenges around content management, integration, and enabling sales across multiple online channels.
2. 2
OUR SPONSORS
• Founded in 1997
• Public, NASDAQ: PRFT
• 2014 revenue - $456 million
• Major US market locations & global
delivery centers in China and India
• >2,600 colleagues
• Dedicated solution practices
• Alliance partnerships with major
technology vendors
• Founded in Sweden in 2007
• Headquarted in Malmö, Sweden
with offices in Chicago,
Amsterdam, Stockholm
• Growing at more than 50%
• 130 customers in 14 countries
• Venture funded by Industrifonden
and former QlikTech executives
• Founded in 2004
• Headquartered in Minneapolis
with customers around the globe
• Leading eCommerce platform for
manufacturers & distributors
• Enterprise solution with ready-to-
deploy B2B functionality
8. 8
CUSTOMER
CHALLENGES
What are you hearing are the
greatest challenges for
manufacturers and distributors,
specifically surrounding data
management and having to
serve multiple channels?
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DIGITAL ENABLEMENT PLATFORM
Sites Tier
Persona Tier
Web
Marketing
Tier
Core
Systems
Tier
Online
Catalog
Customer
Self Serve
B2B
Store(s)
B2C
Store(s)
Sales Rep
RFQ/CPQ
Micro
Sites
Customer
Service
Punchout Amazon
Investor Consumer Professional Buyer Doctor Requisitioner Sourcer Engineer Facility Mgr
Outside Sales Inside Sales Customer Service Call Center Agents
WCM/WEM/Personalization Marketing Experiences Social Community
Sitecore
Live Person
MyBuys
Monetate
Certona
BazaarVoice
Exact Target Mail Chimp
Constant Contact
Doubleclick
Facebook
Twitter
Instagram
Pinterest
Radian6
Jive
InsiteCommerce
Site Mgr
ePIM
Responsive Web Page Library User Mgmt Product Configurator
WCM Personalization Analytics Promotions RFQ/CPQ Shopping Cart Punchout
Payment Multi-Language Multi--Currency Order/Invoice History Budget Mgmt Complex Pricing
Multi-Warehouse Styled Products Lucene/Solr Search Security Dashboard Site Copy List Mgr
Order Workflow Auto-Reorder Returns Mgmt Shipment Tracking SEO Mgmt Store Locator
Kitting/Bundling Dynamic Hierarchy Mgr Carrier Mgmt More……
InsiteCommerce Connect
ER
P
PIM CRM
BI
Various* DAM Salesforce Microsoft DynamicsPlan Create Publish Create
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MANUFACTURER
TO DISTRIBUTOR
From the manufacturer standpoint,
sending information to distributors
can be a challenge.
From the distributor standpoint,
getting information from the
manufacturer can be a major pain
point.
How is this addressed?
Distributor
Manufacturer