Workforce Management
Platform
Client Case Study

About the Product
MFORCE is a web based workforce management solution that enables
businesses to consistently deliver higher levels of customer service and
customer satisfaction. MFORCE transforms the business processes by
connecting the field staff with office supervisors and dispatchers in real-time,
to drive superior efficiencies and improved responsiveness from field
operations. Mforce consists of the following use cases;

• View staff availability and attendance.
• In-Built CRM module.
• View of real time geographical location and update to dedicated staff.
• Management of tasks, services and resources.
• Schedule of appointments and meetings.
• Invoicing and billing.
• View client details and locations.

Features
A business retail service software, which helps to transform the retail business services
through an online platform. The motto behind the project is to make an online platform
where multiple businesses can manage their employees, engagement of the customer,
maintaining and highlighting their services.
The MForce workforce management platform was built with the following components:
• Web Application for Admin
• Web Application for User
• Mobile App for user

The core features of Mforce are;
• Cloud Based Web Portal for Workforce Tracking
• Manage your Service providers / technicians and service requests in a single platform.
• Role based access – Technician, Dispatcher, Administrator
• Real-time view of the geolocations of technicians on the field.
• One click service request creation, assignment and routing.
• Interactive Calendar for Appointments
• Reports
• Mobile Application for Service Providers – iOS and Android
• Real-time tracking of assigned service requests
• Real-time geo-Location tracking
• Clock-IN, Clock-OUT features.
• View the customer locations for each service request.
• Report job completion with photos of completed job.

The Solution
MFORCE transforms the business processes by connecting the field staff with office
supervisors and dispatchers in real-time, to drive superior efficiencies and improved
responsiveness from field operations.
Cloud Based Web Portal for Workforce Tracking
• Manage your Service providers / technicians and service requests in a single platform.
• Role based access – Technician, Dispatcher, Administrator
• Real-time view of the geolocations of technicians on the field.
• One click service request creation, assignment and routing.
• Interactive Calendar for Appointments
• Reports

The Solution
Mobile Application for Staff – iOS and Android
• Real-time tracking of assigned service requests
• Real-time geo-Location tracking
• Clock-IN, Clock-OUT features.
• View the customer locations for each service request.
• Report job completion with photos of completed job.

Industry Applications

Architectural Diagram

Screens

Technology Stack Used
Frontend AngularJS
Back-End Spring MVC 3
Mobile Ionic
Database MongoDB

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