2. 2
City solutions and delivery strategy
4
Description
Cities build supportive ecosystems that support and equip public
servants to design effective policy and deliver quality services.
That ecosystem enables collaboration with and between citizens,
businesses, civil society and others to harness their creativity,
knowledge and skills in addressing challenges facing a city.
Relevant to which city ambition statement
To enable transformation from City as a service provider to City as a
platform for public/private co-creation
Benefit to city
Provides powers and resources to the city organisation responsible
to steer the design and coordinate the implementation of the digital
government strategy across the city.
City as a platform
For public/private co-creation
REMINDER – THIS PAGE IS FROM CORRESPONDING WORKSHOP DECK; INCLUDE FOR 1-3 PRIORITY SOLUTIONS
Blockers and risks
Business model
Pending uncertainties
Parties interacting
To simplify and enhance data sharing practices and actions and
promote the strategic use of data and emerging technologies across
the city in general but in specific in domains characterized in CYNEFIN
as simple or complicated. Shaping demand, create flow, reduce waste,
optimize resources, organization, procurement and change
policy/commissioning,
All level Administrations, Business and Citizens
Stakeholder agendas not updated with challenges facing the city.
Improve work on common identification, negotiation and agreements
on city challenges. Mitigate risks by: i/ Develop a city as a platform ,
CaaP, strategy, complemented by a plan of action and an impact
assessment instrument, ii/ Define a clear governance framework for
CaaP and iii/ Update the legal and regulatory frameworks
Process for identification, negotiation and agreements on city
challenges.
?
Briefly describe the key elements for each solution
4. Referensmodeller, plattformar, ramverk,
mönster och tjänster
Service
Delivery
Framework
Content
Delivery
Framework
Pattern
Application
Pattern
Application
Application
Pattern
Application
Application
Service
Service
Services Applications Patterns Frameworks Platforms
Capabilities
Flow
Information
Data
Platform: a foundation
composed of related
technologies that host
re-usable capabilities
Framework: A supported set
of principles and rules
governing the use of platform
capabilities for a broad range
of business opportunities
Pattern: A re-usable solution
template to a re-occuring
business opportunity with a
predefined framework, KPIs
and constraints
Application: Productizable
software that satisfies a need
by composing data and/or
platform capabilities
Service: A coherent package
of application and customer
experience to meet a specific
business need
Rule
Identity
Intelligence
Reference
models
5. Tjänsteleveransmodell
5. Organisation
3.
Process
/Projekt
4.
Resurs
2.
Kontakt
7. Styrning
1. Efterfrågan 6. Extern resurs
1. Aktiviteter aktiveras
av efterfrågan eller
behov
Påverka efterfrågan
2. … som når oss som
en begäran
Skapa flöden
3. … som behöver en
process/projekt för
att leverera ett svar
Strömlinjeforma
4. … som behöver
resurser
Optimera resurser
5. … som är
strukturerade i
organisation/samverkan
Effektivisera struktur
6. … som behöver
upphandlas
Optimera upphandling
7. … som behöver
styras och fördelas
Förändra styrning
6.
7. 5. Organisation
3. Leverans
4.
Resurs
2.
Kontakt
1. Efterfrågan 6. Extern resurs
AnSnR
PnSnR
SnAnR
SnCnR
1. Sense
?
2. Probe
?
3. Act
?
4. Categorize
?
5. Analyze
?
6. Respond
?
7. Styrning
1. Aktiviteter aktiveras
av efterfrågan eller
behov
Påverka efterfrågan
2. … som når oss som
en begäran
Skapa flöden
3. … som behöver en
process/projekt för
att leverera ett svar
4. … som behöver
resurser
Optimera resurser
5. … som är
strukturerade i
organisation/samverkan
Effektivisera struktur
6. … som behöver
upphandlas
Optimera upphandling
7. … som behöver
styras och fördelas
Förändra styrning
Strömlinjeforma
19. Vår Specifications InformationsBase
(TOGAF:SIB), exempel
Område Specifikation Livscykel
Process BPMN 2.0 XML Bäst efter 2020
Process Inte BPMN 2.0 XML Bäst före 2021
Information OWL2 Bäst efter 2020
Information JSON Bäst nu
Data/Formulär Forms.io Bäst efter 2021
Data/Formulär Razor Pages Bäst efter 2021
Regler N-tuplar Bäst nu
Identitet/Federation SAML Bäst nu
Intelligens/Eget utrymme
21. Sex dimensioner
• From the digitisation of existing processes to digital by design
– Government approaches “digital” with an understanding of the strategic activities involved with successful and long-lasting transformation. They take into account the full potential of
digital technologies and data from the outset in order to rethink, re-engineer and simplify government to deliver an efficient, sustainable and citizen-driven public sector,
regardless of the channel used by the user.
• From an information-centred government to a data-driven public sector
– Government recognises data as a strategic asset and foundational enabler for the public sector to work together and uses data to forecast needs, shape delivery, understand
performance, and respond to change.
• From closed processes and data to open by default
– Government is committed to disclosing data in open formats, collaborating across organisational boundaries and involving those outside of government in line with the principles of
transparency, integrity, accountability and participation that underpin digital ways of working
• From a government-led to a user-driven administration
– Government adopts an approach to delivery characterised by an “open by default” culture and ambitions of “digital by design” to provide ways for citizens and businesses to
communicate their needs and for government to include, and be led by, them when developing policies and public services.
• From government as a service provider to government as a platform for public value co-creation
– Governments build supportive ecosystems that support and equip public servants to design effective policy and deliver quality services. That ecosystem enables collaboration with
and between citizens, businesses, civil society and others to harness their creativity, knowledge and skills in addressing challenges facing a country.
• From reactive to proactive policy making and service delivery
– Governments reflecting these five dimensions can anticipate, and rapidly respond to, the needs of their citizens before a request is made. They also proactively release data as open data
rather than reacting to a request for access to public sector information. Transformed, proactive, government allows problems to be addressed from end to end rather than the otherwise
piecemeal and reactive digitisation of component parts.
22.
23. Att göra
• Develop a digital government strategy, complemented by a plan of action and an
impact assessment instrument.
– The strategy should indicate expected outputs, outcomes and impacts, and should be formulated with the involvement of public sector organisations across all levels of
government and consulting external stakeholders.
• Define a clear governance framework for digital government
– providing a high-level political mandate, powers and resources to the public sector organisation responsible to steer the design and co-ordinate the implementation of the
digital government strategy across the public sector.
• Update the legal and regulatory frameworks
– In order to safeguard citizens’ digital rights and incorporate the potential implications of increasing use of emerging technologies and data into existing legal safeguards.
• Invest, or continue to invest, in development
– Important key digital enablers (e.g. digital identity, shared data services, shared business processes) and provide incentives for their use across the public sector.
• Focus on developing digital and data-related skills in the public sector
– Creating profiles and career paths based on forecasted needs, and providing programmes for training and retraining of civil servants.
24. Att göra
• Promote and enforce the adoption of digital standards and guidelines
– To offer more coherent, interoperable and resilient digital government infrastructures (e.g. standardised model for ICT project management, standardised model for
business cases, service standards, data interoperability).
• Establish an integrated service design and delivery policy
– to help public servants adopt user design (UX) approaches from beginning to end and develop services with agile methodologies, whilst safeguarding multi-channel
accessibility.
• Develop an overarching policy to support the development of a data-driven public
sector
– Considering actions to establish the necessary data governance that would simplify and enhance data sharing practices and actions, and promote the strategic use of
data and emerging technologies across the public sector.
• Establish an open government data strategy
– (Within the overarching data governance framework and policy), engaging external stakeholders, with clear actions to manage each stage of the data value chain and
support the reuse of open government data for value creation.