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Establishing Your Organisation as an Employer of Choice –  Is it possible in the Public Sector? PETER WARD   FAIM, FAHRI HEAD OF PEOPLE & CHANGE SA WATER CORPORATION
ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SO WHAT IS AN EMPLOYER OF CHOICE? Recognised, Admired for Leadership, Culture and Best Practise + Attract, Retain Hold Top Talent + Achieve Corporate Objectives REPUTATION COMPETITVE EDGE PERFORMANCE
[object Object],[object Object],[object Object],[object Object],[object Object],IT TAKES A STRONG CULTURE TO BE GREAT AT WORK
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
HUMAN RESOURCES STRATEGY WE THEN LOOKED AT VARIOUS “CHANGE” EXAMPLES  AND ADAPTED A “HIGH ACHIEVING CULTURE” MODEL SUPPORTED BY CLEAR COMMUNICATION AND TRANSPARENT MEASUREMENT Relentless pursuit of Vision, Mission, Values, Strategy Focus on Leadership and Teamwork Aligned by simple, transparent processes & systems Staffed by world class capability Intense performance driven environment (recognition, reward & consequence management) HIGH ACHIEVING CULTURE ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
Culture describes the behavioural norms that have been established through the  messages  received about “how we do things around here” Cultural messages are sent through three channels which all convey what is valued in the organisation Individuals interpret cultural signals and align their behaviour to the norm ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE Channel Message sent by BEHAVIOUR ,[object Object],[object Object],[object Object],[object Object],SYMBOLS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],SYSTEMS ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
OCI Results: 2002 vs 2004 ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
CURRENT REALITY 2006 Staff Perception Survey 2006 Employee  Engagement   Workshops 2004,05,06 Accommodation  Strategy Culture Study Office of Public Employment 2005 Dignity at Work (bullying survey) PHD Student 2006 Workforce Demographics Analysis Swinburne University Women in  Engineering Survey Adelaide University STOCKTAKE 2006 Graduate Feedback Recruitment Partner Feedback and Reviews ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
 
THE NEXT 5 YEARS Human Resources & Organisational Development Plan We will develop a high achieving culture with a talented and diverse workforce. Attracting & Retaining the Right People Inspiring Leadership Becoming the Employer Of Choice Mentoring Exec  & Snr Managers Career Planning ,[object Object],[object Object],[object Object],[object Object],Skills Development  Program ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Technical / Operational Development Program Change Management Peter Ward  Competency  Assessment  Framework Responsibility Tina Gevaux Chris Glasson  Growing Capability Replenishment Recruitment & Selection Values ALP / FLM Development  Centre OCI / LSI Staff Perception Survey Remuneration Performance Mgmt Process Policies & Practices Enterprise Bargaining New Classification System Training Needs Analysis Corporate 5 Year  Capability Development Plan Scholarships Contract Review Induction Resourcing Leadership Competencies (PW) Succession Planning  (CG) Joint initiative HR/OD Chris21 Review (CG) Talent Management  (TG) Coaching (TG) Workplace Behaviours
WORKFORCE PLANNING IDENTIFIED KEY AND CRITICAL ROLE REPLACEMENT ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE 2007 2008 2009 2010 2011 TOTAL W&W Systems, Treatment and Operations 1 2 2 1 4 10 Water Quality 1 1 1 1 4 Dam Design and Maintenance 1 1 2 Trade Waste 1 1 2 Special Engineering Functions 4 2 3 1 2 12 Asset Management 1 2 3 4 10 Environmental Management 1 1 2 System Planning and Modelling 2 1 3 Research and Development 2 2 Sciences 4 2 2 2 10 Trades  (Co-ordinators and Specialists) 4 3 3 3 2 15 Network Operations: Technical 2 2 1 2 2 9 Professional 1 1 1 2 5 Support 2 1 2 1 6 District Leaders 3 2 3 3 3 14
ADDITIONAL RESOURCING & COSTS FOR REPLENISHMENT AND IMMEDIATE SKILLS  (In addition to Current Workforce Plan) ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE 2007/8 2008/9 2009/10 2010/11 2011/12 TOTAL (000’s) WI Trainees $330k  (8 people) $330k  (8 people) $330k  (8 people) $330k  (8 people) $330k  (8 people) $1650 Apprentices $270k  (10 people) $620k  (20 people) $1050k  (30 people) $1550k  (40 people) $1190k  (34 people) $4680 Graduates $490k  (6 people) $440k  (6 people) $440k  (6 people) $440k  (6 people) $440k  (6 people) $2250 Technical Trainees - $300k  (5 people) $600k  (10 people) $900k  (15 people) $900k (15 people) $2700 Temp Transitional $1010k  (11 people) $765k  (8 people) $1625k (18 people) $1425k  (16 people) $1195k  (13 people) $6020 Hydrologist & Hydrogeologist $159k (2 people) $165k (2 people) $172k (2 people) $179k (2 people) $279k (3 person) $954 Civil, Mechanical and Electrical Engineers $487k (4 people) $454k (4 people) $373k (3 people) $220k (2 people) $123 (1 person) $1657 Resourcing  Co-ordinator $79k (1 person) $82k (1 person) $85k (1 person) $89k (1 person) $93k (1 person) $428 TOTAL ($,000’s) $2825 $3156 $4675 $5133 $4550 $20339 TOTAL (people) 42 54 78 90 81
[object Object],[object Object],[object Object],[object Object],BENEFITS OF WORKFORCE PLANNING APPROACH ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
 
Level 2 arrival point from the stairs facing the atrium Level 2 Hub Level 2 North
Level 2 Hub Level 2 North Level 2 Meeting Rooms
Level 3 Meeting Rooms Level 3  Reception Level 4  Hub
Level 2 Lab Write Up Area Level 3 Reception Level 4 Hub Level 5 Hub
Level 3 Reception Level 4 Hub Level 4 Workpoints Level 5 Hub Entrances to Level 3 Training Rooms Level 5 Workpoints
Level 3 Reception Level 4 Hub Level 4 Workpoints Level 5 Hub Entrances to Level 3 Training Rooms Level 5 Workpoints
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE
SUMMARY Immediate Manager Supervisor Performance Job Satisfaction Employer of Choice Organisational Commitment OH&S Commitment to External Customer Service STRENGTHS Career Development (particularly system of promotion) Performance Review Effectiveness (particularly career planning) Internal Customer Service & Organisational Cohesion Communication Effectiveness (particularly input/opinions) IMPROVEMENT AREAS ESTABLISHING YOUR ORGANISATION  AS AN EMPLOYER OF CHOICE

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Establishing As An Employer Of Choice

  • 1. Establishing Your Organisation as an Employer of Choice – Is it possible in the Public Sector? PETER WARD FAIM, FAHRI HEAD OF PEOPLE & CHANGE SA WATER CORPORATION
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  • 8. HUMAN RESOURCES STRATEGY WE THEN LOOKED AT VARIOUS “CHANGE” EXAMPLES AND ADAPTED A “HIGH ACHIEVING CULTURE” MODEL SUPPORTED BY CLEAR COMMUNICATION AND TRANSPARENT MEASUREMENT Relentless pursuit of Vision, Mission, Values, Strategy Focus on Leadership and Teamwork Aligned by simple, transparent processes & systems Staffed by world class capability Intense performance driven environment (recognition, reward & consequence management) HIGH ACHIEVING CULTURE ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 9.
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  • 12. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 13.
  • 14.
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  • 16.
  • 17. OCI Results: 2002 vs 2004 ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 18. CURRENT REALITY 2006 Staff Perception Survey 2006 Employee Engagement Workshops 2004,05,06 Accommodation Strategy Culture Study Office of Public Employment 2005 Dignity at Work (bullying survey) PHD Student 2006 Workforce Demographics Analysis Swinburne University Women in Engineering Survey Adelaide University STOCKTAKE 2006 Graduate Feedback Recruitment Partner Feedback and Reviews ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 19. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 20.  
  • 21.
  • 22. WORKFORCE PLANNING IDENTIFIED KEY AND CRITICAL ROLE REPLACEMENT ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE 2007 2008 2009 2010 2011 TOTAL W&W Systems, Treatment and Operations 1 2 2 1 4 10 Water Quality 1 1 1 1 4 Dam Design and Maintenance 1 1 2 Trade Waste 1 1 2 Special Engineering Functions 4 2 3 1 2 12 Asset Management 1 2 3 4 10 Environmental Management 1 1 2 System Planning and Modelling 2 1 3 Research and Development 2 2 Sciences 4 2 2 2 10 Trades (Co-ordinators and Specialists) 4 3 3 3 2 15 Network Operations: Technical 2 2 1 2 2 9 Professional 1 1 1 2 5 Support 2 1 2 1 6 District Leaders 3 2 3 3 3 14
  • 23. ADDITIONAL RESOURCING & COSTS FOR REPLENISHMENT AND IMMEDIATE SKILLS (In addition to Current Workforce Plan) ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE 2007/8 2008/9 2009/10 2010/11 2011/12 TOTAL (000’s) WI Trainees $330k (8 people) $330k (8 people) $330k (8 people) $330k (8 people) $330k (8 people) $1650 Apprentices $270k (10 people) $620k (20 people) $1050k (30 people) $1550k (40 people) $1190k (34 people) $4680 Graduates $490k (6 people) $440k (6 people) $440k (6 people) $440k (6 people) $440k (6 people) $2250 Technical Trainees - $300k (5 people) $600k (10 people) $900k (15 people) $900k (15 people) $2700 Temp Transitional $1010k (11 people) $765k (8 people) $1625k (18 people) $1425k (16 people) $1195k (13 people) $6020 Hydrologist & Hydrogeologist $159k (2 people) $165k (2 people) $172k (2 people) $179k (2 people) $279k (3 person) $954 Civil, Mechanical and Electrical Engineers $487k (4 people) $454k (4 people) $373k (3 people) $220k (2 people) $123 (1 person) $1657 Resourcing Co-ordinator $79k (1 person) $82k (1 person) $85k (1 person) $89k (1 person) $93k (1 person) $428 TOTAL ($,000’s) $2825 $3156 $4675 $5133 $4550 $20339 TOTAL (people) 42 54 78 90 81
  • 24.
  • 25. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 26. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 27. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 28. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 29. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 30. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 31. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 32. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 33. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 34. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 35. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 36. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 37. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 38. ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE
  • 39.  
  • 40. Level 2 arrival point from the stairs facing the atrium Level 2 Hub Level 2 North
  • 41. Level 2 Hub Level 2 North Level 2 Meeting Rooms
  • 42. Level 3 Meeting Rooms Level 3 Reception Level 4 Hub
  • 43. Level 2 Lab Write Up Area Level 3 Reception Level 4 Hub Level 5 Hub
  • 44. Level 3 Reception Level 4 Hub Level 4 Workpoints Level 5 Hub Entrances to Level 3 Training Rooms Level 5 Workpoints
  • 45. Level 3 Reception Level 4 Hub Level 4 Workpoints Level 5 Hub Entrances to Level 3 Training Rooms Level 5 Workpoints
  • 46.
  • 47. SUMMARY Immediate Manager Supervisor Performance Job Satisfaction Employer of Choice Organisational Commitment OH&S Commitment to External Customer Service STRENGTHS Career Development (particularly system of promotion) Performance Review Effectiveness (particularly career planning) Internal Customer Service & Organisational Cohesion Communication Effectiveness (particularly input/opinions) IMPROVEMENT AREAS ESTABLISHING YOUR ORGANISATION AS AN EMPLOYER OF CHOICE