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STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
How does the CIO deliver?
Staffing ratios
1
STKI Copyright@2014
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From any slide, graph or portion of graph
STKI Ratios TOC
• PC support
• Security
• Networking
• Storage
• Servers
• NOC
• Data Center
• DBA
• Enterprise System Management
• BI
• ERP
• Portal
• OCIO
2
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
3
PC Support Ratios
• Support Per PC for FTE
• Support per Employee for FTE
Total Support
per PC
Third – Image
Second Level
Service
Desk
Per FTE
100
1500
250
188
25 percentile
126
3200
450
315
Median
247
4000
567
589
75 percentile
Total Support
per Empl.
Third – Image
Second Level
Service
Desk
Per FTE
124
1500
300
225
25 percentile
152
3000
438
300
Median
193
4000
567
475
75 percentile
Source: STKI
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
4
Security personal ratio
• Number of Security personal in IT as percentage of total IT
employees:
Source: STKI
Security % IT personal
Per FTE
2.2%
25 percentile
3.6%
Median
5%
75 percentile
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
5
Networking active ports ratio
• Number of active ports divided to total ports:
Source: STKI
Active ports ratio
Per FTE
62%
25 percentile
67%
Median
79%
75 percentile
Networking
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
6
Networking personal ratio
• Number of active ports divided to network staff members (voice
+ data):
Source: STKI
# of active ports
Per FTE
500
25 percentile
1000
Median
1800
75 percentile
Networking
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
7
Usable/Raw storage ratio
• Net Storage in this research – usable for applications:
 After Raids
 After replication to DRP
 Without VTL’s
 The term “Usable storage” is tricky since with snapshots application can see more storage
then “Raw storage”
• Slowly (but surely) the net/raw percentage is growing
Ratio
NETRAW
25%
25 percentile
50%
Median
70%
75 percentile
Source: STKI
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
8
Storage Ratios
• Number of Raw TB and Usable TB per Storage Staff Member FTE (including backup and
DRP of storage):
• The ratios have increased dramatically. This means that storage staff is understaffed!
Source: STKI
Usable Storage
RAW Storage
Per FTE
75T
148T
25 percentile
128T
350T
Median
301T
575T
75 percentile
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
9
Server Ratios - Windows
• Number of Windows Servers (logical ) per System member
 Result is similar to last’s year
 Server is either physical or virtual
 This includes SBCVDI (CitrixWTSJetro) support
• For development environment’s ratios can grow up to 600 servers per FTE
• Organizations with 100% identical servers in branches can get ratios up to 1500 servers per FTE
Source: STKI
Prod Win Servers
All Win Servers
Per FTE
55servers
96 servers
25 percentile
73 Servers
117 Servers
Median
92servers
145 Servers
75 percentile
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
10
Percent of Production Windows server from all Windows servers
Percent of prod
servers
Per FTE
50%
25 percentile
64%
Median
73%
75 percentile
Source: STKI
Server is either physical or virtual
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
11
Percent of SBC FTE vs. total FTE (system)
Percent of SBC FTE from
total System FTE
Per FTE
17%
25 percentile
27%
Median
38%
75 percentile
Source: STKI
Organization with significant SBC (Terminal ServerVDI)
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
12
How many users are supported by SBC (Terminal ServerVDI) FTE
Users per SBC FTE
Per FTE
333
25 percentile
1271
Median
3000
75 percentile
Source: STKI
Users and not concurrent users
Users might work completely on SBC or partly (just deliver several applications)
The heavy SBC users (above 7500 users) will have “mini team” of 3-4 FTE
The rest of the users will have 0.5 to 1 FTE as part of the general system team
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
13
NOC, Operators Ratio*
• Number of production servers per NOC person:
• Organizations will have generally 1 person in the day and 2 people at eveningnight (if organization is used to have changes during the night)
• Huge variety of NOC responsibility:
 Look only at monitoring screens
 Batch operations (both production Control-M, FTP, and infra such as backup)
 Change management
 Service desk during night
 Physical room – electricity, cooling
• Mostly 7*24 withwithout Saturday
• In organizations with no NOC the Service Desk will have to look at the monitoring screens
• MF AS/400 not included in count
Source: STKI
Servers (win, linux, unix)
Per FTE
73 servers
25 percentile
108 Servers
Median
196 Servers
75 percentile
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
14
Datacenter used space- production
• Net size of Datacenter vs. gross size of Datacenter
• When considering that at least 20% of DC room is needed to “move and breath” the
conclusion that 75% of organization has used all space in their DC!
Source: STKI
Percent of DC used
Per FTE
50%
25 percentile
73%
Median
81%
75 percentile
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
15
DRP Datacenter space vs. Prod Datacenter space
• Net size of Datacenter vs. gross size of Datacenter
Source: STKI
Percent of DC used
Per FTE
28%
25 percentile
41%
Median
71%
75 percentile
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
16
DBA Ratios
• Number of open applications (all instances – dev, test, prod
counted as 1) supported by DBA (very big variations… the
developer ratios might be better)
Source: STKI
# of applications
Per FTE
17
25 percentile
25
Median
37
75 percentile
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
17
DBMS Support Ratios
• Number of developers (in the Open) supported by DBA
FTE
Source: STKI
# of developers
Per FTE
10
25 percentile
16
Median
26
75 percentile
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
18
ADBA vs. DBA ratios
• What is the ratio of Application DBA from total DBA’s
(in the Open):
Source: STKI
ADBA/total DBA
Per FTE
33%
25 percentile
40%
Median
50%
75 percentile
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
19
ESM (Enterprise System Management) support ratio
• Numbers of servers in Open (Win, Linux, Unix) covered by ESM team (including BSM,
CMDB, etc. – if implemented)
• MF AS/400 not included in server count – significant bias. Best metric is “per CI
monitored…”.
• Data about “not capable ESM teams – above 1000 servers per FTE” not included
# of Servers (all)
Per FTE
227
25 percentile
412
Median
485
75 percentile
Source: STKI
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
 Average Israeli ratio: BI/DW is 6% of IT department (compared to 4.3%
abroad – source: Computer Economics)
 An average of 8 DW/BI employees in Israeli organizations
 Insourcing trend continues
 But organizations will look for outside help in analytics
Israel – DW/BI Staffing ratio
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
 Average size of Israeli ERP department:
15 employees
 Clear link between degree of customizations, nature of implementation
and size of ERP staff (next slides)
 Average ratio ERP staff / ERP users: 1: 52 – 1:80
Ratio abroad: 1:31 in multiple versions installations, 1:40 for single version
installation (Source: Computer Economics)
ERP Staffing ratios in Israel
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
ERP Staffing is (still) an issue
On average, the ERP staff accounts for 10% of the
total IT staff
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
Size of ERP department depends on:
‫מעט‬
(
10%
>
)
37%
‫משמעותי‬
(
20%
<
)
38%
‫בינוני‬
(
20%
-
10%
)
25%
‫בחבילה‬ ‫שנעשו‬ ‫השינויים‬ ‫מידת‬
Source: STKI
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
And on type of use:
‫ליבתי‬
37%
‫אדמיניסטרטיבי‬
50%
‫וגם‬ ‫גם‬
13%
‫היישום‬ ‫אופי‬
-
‫ליבתי‬
‫אדמיניסטרטיבי‬ ‫או‬
Source: STKI survey
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
Portal staffing ratio
On average, the Portal staff accounts
for 5.3% of the total IT staff
‫ה‬ ‫אגף‬ ‫תחת‬ ‫יושב‬ ‫הארגוני‬ ‫הפורטל‬ ‫תחום‬ ‫האם‬
-
IT
‫אגף‬ ‫תחת‬ ‫או‬
/
‫בארגון‬ ‫עסקית‬ ‫מחלקה‬
?
STKI Copyright@2014
Do not remove source or attribution
From any slide, graph or portion of graph
OCIO Staffing Ratio
•Average size of Israeli OTC department: 3-7
•~3 % of IT staff (between 0.5% - 10%!)
•Compared to ~7-14.6% in global orgs
26
OCIO department has doubled in recent years

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STKI staffing ratios ratios 2014

  • 1. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph How does the CIO deliver? Staffing ratios 1
  • 2. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph STKI Ratios TOC • PC support • Security • Networking • Storage • Servers • NOC • Data Center • DBA • Enterprise System Management • BI • ERP • Portal • OCIO 2
  • 3. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 3 PC Support Ratios • Support Per PC for FTE • Support per Employee for FTE Total Support per PC Third – Image Second Level Service Desk Per FTE 100 1500 250 188 25 percentile 126 3200 450 315 Median 247 4000 567 589 75 percentile Total Support per Empl. Third – Image Second Level Service Desk Per FTE 124 1500 300 225 25 percentile 152 3000 438 300 Median 193 4000 567 475 75 percentile Source: STKI
  • 4. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 4 Security personal ratio • Number of Security personal in IT as percentage of total IT employees: Source: STKI Security % IT personal Per FTE 2.2% 25 percentile 3.6% Median 5% 75 percentile
  • 5. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 5 Networking active ports ratio • Number of active ports divided to total ports: Source: STKI Active ports ratio Per FTE 62% 25 percentile 67% Median 79% 75 percentile Networking
  • 6. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 6 Networking personal ratio • Number of active ports divided to network staff members (voice + data): Source: STKI # of active ports Per FTE 500 25 percentile 1000 Median 1800 75 percentile Networking
  • 7. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 7 Usable/Raw storage ratio • Net Storage in this research – usable for applications:  After Raids  After replication to DRP  Without VTL’s  The term “Usable storage” is tricky since with snapshots application can see more storage then “Raw storage” • Slowly (but surely) the net/raw percentage is growing Ratio NETRAW 25% 25 percentile 50% Median 70% 75 percentile Source: STKI
  • 8. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 8 Storage Ratios • Number of Raw TB and Usable TB per Storage Staff Member FTE (including backup and DRP of storage): • The ratios have increased dramatically. This means that storage staff is understaffed! Source: STKI Usable Storage RAW Storage Per FTE 75T 148T 25 percentile 128T 350T Median 301T 575T 75 percentile
  • 9. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 9 Server Ratios - Windows • Number of Windows Servers (logical ) per System member  Result is similar to last’s year  Server is either physical or virtual  This includes SBCVDI (CitrixWTSJetro) support • For development environment’s ratios can grow up to 600 servers per FTE • Organizations with 100% identical servers in branches can get ratios up to 1500 servers per FTE Source: STKI Prod Win Servers All Win Servers Per FTE 55servers 96 servers 25 percentile 73 Servers 117 Servers Median 92servers 145 Servers 75 percentile
  • 10. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 10 Percent of Production Windows server from all Windows servers Percent of prod servers Per FTE 50% 25 percentile 64% Median 73% 75 percentile Source: STKI Server is either physical or virtual
  • 11. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 11 Percent of SBC FTE vs. total FTE (system) Percent of SBC FTE from total System FTE Per FTE 17% 25 percentile 27% Median 38% 75 percentile Source: STKI Organization with significant SBC (Terminal ServerVDI)
  • 12. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 12 How many users are supported by SBC (Terminal ServerVDI) FTE Users per SBC FTE Per FTE 333 25 percentile 1271 Median 3000 75 percentile Source: STKI Users and not concurrent users Users might work completely on SBC or partly (just deliver several applications) The heavy SBC users (above 7500 users) will have “mini team” of 3-4 FTE The rest of the users will have 0.5 to 1 FTE as part of the general system team
  • 13. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 13 NOC, Operators Ratio* • Number of production servers per NOC person: • Organizations will have generally 1 person in the day and 2 people at eveningnight (if organization is used to have changes during the night) • Huge variety of NOC responsibility:  Look only at monitoring screens  Batch operations (both production Control-M, FTP, and infra such as backup)  Change management  Service desk during night  Physical room – electricity, cooling • Mostly 7*24 withwithout Saturday • In organizations with no NOC the Service Desk will have to look at the monitoring screens • MF AS/400 not included in count Source: STKI Servers (win, linux, unix) Per FTE 73 servers 25 percentile 108 Servers Median 196 Servers 75 percentile
  • 14. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 14 Datacenter used space- production • Net size of Datacenter vs. gross size of Datacenter • When considering that at least 20% of DC room is needed to “move and breath” the conclusion that 75% of organization has used all space in their DC! Source: STKI Percent of DC used Per FTE 50% 25 percentile 73% Median 81% 75 percentile
  • 15. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 15 DRP Datacenter space vs. Prod Datacenter space • Net size of Datacenter vs. gross size of Datacenter Source: STKI Percent of DC used Per FTE 28% 25 percentile 41% Median 71% 75 percentile
  • 16. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 16 DBA Ratios • Number of open applications (all instances – dev, test, prod counted as 1) supported by DBA (very big variations… the developer ratios might be better) Source: STKI # of applications Per FTE 17 25 percentile 25 Median 37 75 percentile
  • 17. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 17 DBMS Support Ratios • Number of developers (in the Open) supported by DBA FTE Source: STKI # of developers Per FTE 10 25 percentile 16 Median 26 75 percentile
  • 18. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 18 ADBA vs. DBA ratios • What is the ratio of Application DBA from total DBA’s (in the Open): Source: STKI ADBA/total DBA Per FTE 33% 25 percentile 40% Median 50% 75 percentile
  • 19. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph 19 ESM (Enterprise System Management) support ratio • Numbers of servers in Open (Win, Linux, Unix) covered by ESM team (including BSM, CMDB, etc. – if implemented) • MF AS/400 not included in server count – significant bias. Best metric is “per CI monitored…”. • Data about “not capable ESM teams – above 1000 servers per FTE” not included # of Servers (all) Per FTE 227 25 percentile 412 Median 485 75 percentile Source: STKI
  • 20. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph  Average Israeli ratio: BI/DW is 6% of IT department (compared to 4.3% abroad – source: Computer Economics)  An average of 8 DW/BI employees in Israeli organizations  Insourcing trend continues  But organizations will look for outside help in analytics Israel – DW/BI Staffing ratio
  • 21. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph  Average size of Israeli ERP department: 15 employees  Clear link between degree of customizations, nature of implementation and size of ERP staff (next slides)  Average ratio ERP staff / ERP users: 1: 52 – 1:80 Ratio abroad: 1:31 in multiple versions installations, 1:40 for single version installation (Source: Computer Economics) ERP Staffing ratios in Israel
  • 22. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph ERP Staffing is (still) an issue On average, the ERP staff accounts for 10% of the total IT staff
  • 23. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph Size of ERP department depends on: ‫מעט‬ ( 10% > ) 37% ‫משמעותי‬ ( 20% < ) 38% ‫בינוני‬ ( 20% - 10% ) 25% ‫בחבילה‬ ‫שנעשו‬ ‫השינויים‬ ‫מידת‬ Source: STKI
  • 24. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph And on type of use: ‫ליבתי‬ 37% ‫אדמיניסטרטיבי‬ 50% ‫וגם‬ ‫גם‬ 13% ‫היישום‬ ‫אופי‬ - ‫ליבתי‬ ‫אדמיניסטרטיבי‬ ‫או‬ Source: STKI survey
  • 25. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph Portal staffing ratio On average, the Portal staff accounts for 5.3% of the total IT staff ‫ה‬ ‫אגף‬ ‫תחת‬ ‫יושב‬ ‫הארגוני‬ ‫הפורטל‬ ‫תחום‬ ‫האם‬ - IT ‫אגף‬ ‫תחת‬ ‫או‬ / ‫בארגון‬ ‫עסקית‬ ‫מחלקה‬ ?
  • 26. STKI Copyright@2014 Do not remove source or attribution From any slide, graph or portion of graph OCIO Staffing Ratio •Average size of Israeli OTC department: 3-7 •~3 % of IT staff (between 0.5% - 10%!) •Compared to ~7-14.6% in global orgs 26 OCIO department has doubled in recent years