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2018 Global Ecommerce Study - The way we shop today

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Infographic of the 5th Pitney Bowes Ecommerce Study. The study is based on surveys of more than 13,000 consumers in 12 countries, combined with surveys of 650 retailers in the US, UK and Australia. The results of the report are intended to help guide retailers and marketplaces in their investment decisions and go-to-market strategies.
Find more results on a comprehensive set of slides, as well as a global interactive map with a focus on cross-border shopping experiences here: https://www.pitneybowes.com/us/ecommerce-study.html

Publicado en: Tecnología
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2018 Global Ecommerce Study - The way we shop today

  1. 1. 35% of online consumers shop daily or weekly 49% consider “free and easy returns” a priority Statistics represent online shoppers globally, unless otherwise indicated. Study based on surveys of more than 13,000 consumers in 12 markets, combined with surveys of 650 retailers in the US, UK and Australia. 51% of millennials use at least one subscription box service 61% disappointed by last holiday shopping experience 91% will abandon a retail website if it doesn’t offer fast and free shipping 61% of the time when consumers shop online, they know the brand they want. When they know what they want, they primarily shop retail websites 60% of online purchases are made on marketplaces 76% prefer “free” shipping versus ”fast” shipping 40% of online purchases are made on retail websites pitneybowes.com 2018 Global Ecommerce Study The way we shop today

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