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Five habits
for the front-end
PD&I May 2016
My journey
Mech
Eng
Industrial
design
Product
strategy
Lipstick on a gorilla
Title
Sub-heading
Seymour Powell Foresight
Clarity
at the front-end
‘You can use an eraser
on the drafting table
or a sledge hammer
on the construction site.’
Frank Lloyd Wright
CDOs bring more high-level challenges
Rise of design
Jonathan IveErnesto QuinterosEric QuintStefano MarzanoSean CarneyPeter Schreyer
Mauro Porcini
2006 11 12 13 14 15
Working out what to do next
around products ...and why
Five habits for
the front-end
Mix rigour
with creativity
Frame the challenge
… frankly
Walk around
the problem
Envision
in the round
Prototype
and learn
Frame
the challenge
Combine
perspectives
Zoom
in and out
Envision
in the round
Prototype
and learn
Frame
the challenge
Combine
perspectives
Zoom
in and out
Envision
in the round
Prot
and
Frame
the challenge
Combine
perspectives
Zoom
in and out
Envision
in the round
Prot
and
Zoom
in and out
Envision
in the round
Prototype
and learn1 2 3 4 5
Mix rigour with creativity
Frame the problem… frankly
Walk around the problem
Envision in the round
Prototype and develop
Mix rigour with creativity
Analytical
thinking
Intuitive
thinking
50/50
mix
‘The most successful
companies in the years
to come will balance
analytical mastery and
intuitive originality in
a dynamic interplay.’
Roger Martin, ‘The Design of business’, 2009
Balanced thinking
Analytical Intuitive
Ambidextrous thinking
Mix rigour with creativity
Designers’ brain
Mix rigour with creativity
Mix rigour with creativity
Intuitive leaps +
getting the data
Mix rigour with creativity
Frame the problem… frankly
Walk around the problem
Envision in the round
Prototype and develop
Source: Roger Martin, ‘The Design of business: Why design thinking is the next competitive advantage’, 2009
Mystery
Heuristic
Algorithm
Unexplained
problem
Rule of thumb
Replicable
success formula
Knowledge Funnel
Frame the problem… frankly
Frame the problem… frankly
Beyond the briefing
buzzwords
Premium
Intuitive
White space / blue ocean
New revenue
streams
Disruptive
Transformative
Sustainable
advantage
Seamless end-to-end
experience
Contemporary
and authentic
Like Apple/Uber
Title
Sub-heading
Frame the problem… frankly
Frame
Slide 20Section
‘A good strategy
honestly acknowledges
the challenges being
faced and provides an
approach to overcoming
them…. Bad strategy
tends to skip over pesky
details such as problems.’
Richard Rumelt, ‘Good Strategy, Bad Strategy’, 2011
Framing drives focus
Frame the problem… frankly
‘It was about being very
focused and not trying to
do too much… the key
was getting rid of stuff.’
Jonathan Ive quoted in ‘The guts of a new machine’,
New York Times, 30 November 2003
‘Focus is about saying no.
No, no, no.’
Steve Jobs, Apple WWDC ‘97
Section
Title 1 line
Framing is about finding
the most fruitful way
to define the problem
Section
Title 1 line
It also helps to assess
whether it’s the right
challenge to take on
Mix rigour with creativity
Frame the problem… frankly
Walk around the problem
Envision in the round
Prototype and develop
Slide 26Section
Title 1 line
Walk around the problem
The future is hazy
Users Experts
Trends
Technological
potential
Learnings from
parallel markets
Market data
Multiple lens
Walk around the problem
Synthesise across boundaries
‘Laser intelligence probes deeply into
a topic, but ignores opportunities to
cross-pollinate... Searchlight intelligence
may not probe as deeply but is always
scanning the environment and [spotting]
connections across spheres.’
	 Howard Gardner, ‘Five Minds for the Future’, 2007
Walk around the problem
Viable Feasible
DesirableDVF workshops
Walk around the problem
Walk around the problem
Bottom-up
+ top-down
Big idea
Mix rigour with creativity
Frame the problem… frankly
Walk around the problem
Envision in the round
Prototype and develop
Envision in the round
Inspirational
and vivid goal
Envision in the round
A north star
Envision in the round
Work from the future
backwards
‘Strategy must be
created from the
future backwards.’
Gary Hamel
2015 2016 2017 2018 2019 2020
Core message
Dolor sit amet, consectetur
adipiscing elit. In pellentesque
nisi sit amet ipsum volutpat id
nulla turpis. Proin sollicitudin
mi in massa viverra aliquam.
Envision in the round
‘Never make forecasts –
especially about the future’
Sam Goldwyn
Cynicism about
foresight
Title
Subtitle
Future is too important
to be left to charlatans
‘The future is part
of every designer’s
job description.’
Mark Newson
Envision in the round
Section
Title 1 lineForesight
Envision in the round
Being
‘prescient about the size
and shape of tomorrow’s
opportunities’
Section
Title 1 lineForesight
Envision in the round
Being
‘prescient about the size
and shape of tomorrow’s
opportunities’ by building an
‘assumption base about the
future’
Section
Title 1 lineForesight
Envision in the round
Being
‘prescient about the size
and shape of tomorrow’s
opportunities’ by building an
‘assumption base about the
future’ based on ‘deep insights
into the trends.’
Gary Hamel  C.K. Prahalad, ‘Competing for the Future’, 1994
Section
Title 1 lineForesight
Envision in the round
Makes sense of a world in flux
Situates strategy within a future context
Section
Title 1 lineForesight
Envision in the round
Makes sense of a world in flux
Situates strategy within a future context
But’s it’s not about predicting the future.
Trends provide reference
points in a future context
Envision in the round
PropositionVision
Keep the vision high-level
Envision in the round
Concrete and
differentiated offer
Inspirational
and vivid goal
Vision Proposition
Propositions are
more tangible
Envision in the round
Vision
Proposition v1 Proposition v2 Proposition v3
2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025
Time horizons
Visions are long-term, propositions evolve
Envision in the round
Envision in the round
Holistic thinking
Competitive
positioning
Business
model
Customer
experience
Mix rigour with creativity
Frame the problem… frankly
Walk around the problem
Envision in the round
Prototype and develop
Start learning early
Prototype and develop
Time
Conceptual
Concrete
Fidelity
Prototype
Prototype
Prototype
Prototype
Prototype
Test
Learn
Improve
Zoom
in and out
Envision
in the round
Prototype
and learn
Test
Learn
Improve
e
Combine
perspectives
Zoom
in and out
Envision
in the round
Prototype
and learn
Test
Learn
Improve
Frame
the challenge
Combine
perspectives
Zoom
in and out
Envision
in the round
Prototype
and learn
Test
Learn
Improve
Frame
the challenge
Combine
perspectives
Zoom
in and out
Envision
in the round
Prototype
and learn
Prototype and develop
Wizard of Oz techniques
Proposition
prototyping
Prototype and develop
Mixing methods
Prototype and develop
Functioning digital Digital mock-up Paper
Five habits for
the front-end
Mix rigour
with creativity
Frame the challenge
… frankly
Walk around
the problem
Envision
in the round
Prototype
and learn
Frame
the challenge
Combine
perspectives
Zoom
in and out
Envision
in the round
Prototype
and learn
Frame
the challenge
Combine
perspectives
Zoom
in and out
Envision
in the round
Prot
and
Frame
the challenge
Combine
perspectives
Zoom
in and out
Envision
in the round
Prot
and
Zoom
in and out
Envision
in the round
Prototype
and learn1 2 3 4 5
Title
Sub-heading
Five habits for the front-end
Ambiguity
Title
Sub-heading
Five habits for the front-end
Scope
Title
Sub-heading
Five habits for the front-end
Frame
Title
Sub-heading
Five habits for the front-end
Analyse
Title
Sub-heading
Five habits for the front-end
Synthesize
We join the dots
@kevinmccull
www.plan.london

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Five habits for front-end framing

  • 1. Five habits for the front-end PD&I May 2016
  • 3. Lipstick on a gorilla
  • 6. ‘You can use an eraser on the drafting table or a sledge hammer on the construction site.’ Frank Lloyd Wright
  • 7. CDOs bring more high-level challenges Rise of design Jonathan IveErnesto QuinterosEric QuintStefano MarzanoSean CarneyPeter Schreyer Mauro Porcini 2006 11 12 13 14 15
  • 8. Working out what to do next around products ...and why
  • 9. Five habits for the front-end Mix rigour with creativity Frame the challenge … frankly Walk around the problem Envision in the round Prototype and learn Frame the challenge Combine perspectives Zoom in and out Envision in the round Prototype and learn Frame the challenge Combine perspectives Zoom in and out Envision in the round Prot and Frame the challenge Combine perspectives Zoom in and out Envision in the round Prot and Zoom in and out Envision in the round Prototype and learn1 2 3 4 5
  • 10. Mix rigour with creativity Frame the problem… frankly Walk around the problem Envision in the round Prototype and develop
  • 11. Mix rigour with creativity Analytical thinking Intuitive thinking 50/50 mix ‘The most successful companies in the years to come will balance analytical mastery and intuitive originality in a dynamic interplay.’ Roger Martin, ‘The Design of business’, 2009 Balanced thinking
  • 13.
  • 14. Designers’ brain Mix rigour with creativity
  • 15. Mix rigour with creativity Intuitive leaps + getting the data
  • 16. Mix rigour with creativity Frame the problem… frankly Walk around the problem Envision in the round Prototype and develop
  • 17. Source: Roger Martin, ‘The Design of business: Why design thinking is the next competitive advantage’, 2009 Mystery Heuristic Algorithm Unexplained problem Rule of thumb Replicable success formula Knowledge Funnel Frame the problem… frankly
  • 18. Frame the problem… frankly Beyond the briefing buzzwords Premium Intuitive White space / blue ocean New revenue streams Disruptive Transformative Sustainable advantage Seamless end-to-end experience Contemporary and authentic Like Apple/Uber
  • 20. Slide 20Section ‘A good strategy honestly acknowledges the challenges being faced and provides an approach to overcoming them…. Bad strategy tends to skip over pesky details such as problems.’ Richard Rumelt, ‘Good Strategy, Bad Strategy’, 2011
  • 21. Framing drives focus Frame the problem… frankly ‘It was about being very focused and not trying to do too much… the key was getting rid of stuff.’ Jonathan Ive quoted in ‘The guts of a new machine’, New York Times, 30 November 2003 ‘Focus is about saying no. No, no, no.’ Steve Jobs, Apple WWDC ‘97
  • 22. Section Title 1 line Framing is about finding the most fruitful way to define the problem
  • 23. Section Title 1 line It also helps to assess whether it’s the right challenge to take on
  • 24.
  • 25. Mix rigour with creativity Frame the problem… frankly Walk around the problem Envision in the round Prototype and develop
  • 26. Slide 26Section Title 1 line Walk around the problem The future is hazy
  • 27. Users Experts Trends Technological potential Learnings from parallel markets Market data Multiple lens Walk around the problem
  • 28. Synthesise across boundaries ‘Laser intelligence probes deeply into a topic, but ignores opportunities to cross-pollinate... Searchlight intelligence may not probe as deeply but is always scanning the environment and [spotting] connections across spheres.’ Howard Gardner, ‘Five Minds for the Future’, 2007 Walk around the problem
  • 30. Walk around the problem Bottom-up + top-down Big idea
  • 31. Mix rigour with creativity Frame the problem… frankly Walk around the problem Envision in the round Prototype and develop
  • 32. Envision in the round Inspirational and vivid goal
  • 33. Envision in the round A north star
  • 34. Envision in the round Work from the future backwards ‘Strategy must be created from the future backwards.’ Gary Hamel 2015 2016 2017 2018 2019 2020
  • 35. Core message Dolor sit amet, consectetur adipiscing elit. In pellentesque nisi sit amet ipsum volutpat id nulla turpis. Proin sollicitudin mi in massa viverra aliquam. Envision in the round ‘Never make forecasts – especially about the future’ Sam Goldwyn Cynicism about foresight
  • 36.
  • 37. Title Subtitle Future is too important to be left to charlatans ‘The future is part of every designer’s job description.’ Mark Newson Envision in the round
  • 38. Section Title 1 lineForesight Envision in the round Being ‘prescient about the size and shape of tomorrow’s opportunities’
  • 39. Section Title 1 lineForesight Envision in the round Being ‘prescient about the size and shape of tomorrow’s opportunities’ by building an ‘assumption base about the future’
  • 40. Section Title 1 lineForesight Envision in the round Being ‘prescient about the size and shape of tomorrow’s opportunities’ by building an ‘assumption base about the future’ based on ‘deep insights into the trends.’ Gary Hamel C.K. Prahalad, ‘Competing for the Future’, 1994
  • 41. Section Title 1 lineForesight Envision in the round Makes sense of a world in flux Situates strategy within a future context
  • 42. Section Title 1 lineForesight Envision in the round Makes sense of a world in flux Situates strategy within a future context But’s it’s not about predicting the future.
  • 43. Trends provide reference points in a future context Envision in the round
  • 44. PropositionVision Keep the vision high-level Envision in the round
  • 45. Concrete and differentiated offer Inspirational and vivid goal Vision Proposition Propositions are more tangible Envision in the round
  • 46. Vision Proposition v1 Proposition v2 Proposition v3 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 Time horizons Visions are long-term, propositions evolve Envision in the round
  • 47. Envision in the round Holistic thinking Competitive positioning Business model Customer experience
  • 48. Mix rigour with creativity Frame the problem… frankly Walk around the problem Envision in the round Prototype and develop
  • 49. Start learning early Prototype and develop Time Conceptual Concrete Fidelity Prototype Prototype Prototype Prototype Prototype Test Learn Improve Zoom in and out Envision in the round Prototype and learn Test Learn Improve e Combine perspectives Zoom in and out Envision in the round Prototype and learn Test Learn Improve Frame the challenge Combine perspectives Zoom in and out Envision in the round Prototype and learn Test Learn Improve Frame the challenge Combine perspectives Zoom in and out Envision in the round Prototype and learn
  • 50. Prototype and develop Wizard of Oz techniques
  • 52. Mixing methods Prototype and develop Functioning digital Digital mock-up Paper
  • 53. Five habits for the front-end Mix rigour with creativity Frame the challenge … frankly Walk around the problem Envision in the round Prototype and learn Frame the challenge Combine perspectives Zoom in and out Envision in the round Prototype and learn Frame the challenge Combine perspectives Zoom in and out Envision in the round Prot and Frame the challenge Combine perspectives Zoom in and out Envision in the round Prot and Zoom in and out Envision in the round Prototype and learn1 2 3 4 5
  • 54. Title Sub-heading Five habits for the front-end Ambiguity
  • 55. Title Sub-heading Five habits for the front-end Scope
  • 56. Title Sub-heading Five habits for the front-end Frame
  • 57. Title Sub-heading Five habits for the front-end Analyse
  • 58. Title Sub-heading Five habits for the front-end Synthesize
  • 59. We join the dots @kevinmccull www.plan.london