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1. The world of internet marketing has been completely
revived and is now much more competitive and dynamic
than ever before. Though this field might appear simple
and easy business, with so many competitors around, you
have got to be very careful and vigilant if you really want
to survive and make business. Having a polished website,
good internet search ranking and attractive online chat
support features might still not be adequate to lure your
site visitors. You should pay equal attention to online chat
operators, so that your site is always monitored.

2. If you want to impress your site visitor on the very first
instant, be sure that your online chat operator is logged in
and the status of the operator appears to be available on
your site. An offline icon is equally negative and brings a
bad impression in the minds of your customer. It is very
important that the chat operators you are hiring are
professional, well-trained and skilled enough to handle
conversations with your site visitors.

3. The website visitors now-a-days are smart and always look
for quick solution. They don't have time to read all your
descriptive writing or explanatory demo's. They just look
for some assistance on your site, if they don't get any
help, they simply close the site and go to some other. Here
you lost a potential customer that you would never like.
So, here are some important to-do lists when you opt for a
live chat support service:

4. a) Always try to determine the peak time when the site
traffic is maximum. Once you know when visitors hit your
site, you should work towards hiring operators for that
particular slot, rather than hiring them for other hours.

5. b) Give proper knowledge and education to your online
chat operators on how to greet visitors. It is very
important that the chat agents are polite and gentle in
their talk. A small mistake here can be fatal and loss in
business.

6. c) Go for a support service that provides you multiple chat
operators, so that if one of them misses to answer a
query, other one catches and replies. It is very bad if a
visitor/customer posts a query that is not attended by any
chat agent.

7. d) Always make sure that the chat operator has complete
knowledge of the products/services you are offering.

8. e) Educate the chat operators to remain open to any
suggestions given by the visitors. Any suggestion is
valuable and you can work towards improving your site
and getting more business.

9. f) You should also make sure that the chat operators are
handling the complaints diligently. It is quite inevitable
that all your customers will be happy with your
service/product. So, train your operators to be ready for
complaints and react quickly towards them.

10. While it may be very easy to hire someone to monitor
your site, it is equally difficult to find an effective chat
agent who is able to handle all situations easily. So, spend
some time with them and make sure that you all are in
equal frequency to understand the importance of live chat
help live chat support service.

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