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XVII Targi eHandlu - Freshworks - Krish Ramachandran - When experience matters, opt for omnichannel support

The presentation will attempt to address some pertinent questions related to Customer Experience in the e-Commerce industry. What are the fundamental shifts today and how to adapt to these changes ? What does it take to create customers-for-life ? What does the future of Customer Engagement look like?

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XVII Targi eHandlu - Freshworks - Krish Ramachandran - When experience matters, opt for omnichannel support

  1. 1. 61% customers feel that the experience has not improved
  2. 2. 76% of customers expect agents to know the history and only 31% of customers feel that agents have the right context
  3. 3. Please meet us at booth C5.5

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