4. 4
Consider some of the
benefits of etiquetteā¦
ā¢ Gives professionals
the tools to impress
clients and
colleagues.
ā¢ It puts others at
ease so that
business can be
conducted.
5. 5
andā¦
ā¢ Helps to establish
rapport with
others more
easily.
ā¢ Builds confidence
and helps create
a winning style.
ā¢Gives the
organization an
overall polished,
professional
image.
6. 6
and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.
7. 7
Introductions
ā¢ When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.
8. 8
When making an
introductionā¦
ā¢ Give a piece of
information about
the personāit can
be a conversation
starter.
āThis is Sue, she
just opened a
new store in
town.ā
9. 9
What?
ā¢ LISTEN to and
concentrate on
conversationsā
donāt just wait for
your turn to talk!
10. 10
Donāt Jump!
ā¢ Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.
11. 11
Just a peck will do.
ā¢ A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
havenāt seen the
person in awhile.
ā¢ Resist the smooch in a
purely business
setting.
12. 12
Smile, youāre on Candid
Camera!
ā¢ Be an active
listenerāsmile,
nod, make eye
contact and agree
when
appropriate.
13. 13
My Space
ā¢ Respect a personās
personal spaceā
donāt get too close!
If you can smell
lunch on their breath
āyou may be too
close!
ā¢ Give them a breath
mint!
14. 14
Build your vocabulary!
ā¢ Avoid vulgar
references and
swear words.
ā¢ Poor language IS
NOT professional
and offends
some.
15. 15
Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.
16. 16
Mind your own business!
ā¢ Donāt ask personal
questions!
Likeā¦
How much did that cost?
Why did they divorce?
Did you get a raise?
17. 17
Youāve got to be kidding!
ā¢ Gossipākeep it to
yourself!
ā¢ Gossip: Everyone
wants to hear it
until itās about
them!
18. 18
Hold the door.
ā¢ Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.
19. 19
The door is closingā¦
ā¢ At an elevator,
those in the
elevator should
get off before
anyone else get
on.
21. 21
Does anyone know what
time it is?
ā¢ If you are attending
the meetingābe on
time!
ā¢ On time means
arriving a few
minutes BEFORE the
meeting begins.
22. 22
Whoās in charge of this
meeting?
ā¢ If you are leading a
meeting ARRIVE
EARLY! Check the
roomās temperature,
lighting, and
arrangement.
ā¢ Get yourself organized.
ā¢ Greet the participants
as they arrive.
23. 23
Keep your Word.
ā¢ Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!
24. 24
H2O
ā¢ Always thirsty? See a
doctor!
ā¢ Having a bottle of water
is alright if water is
available to others.
ā¢ If youāre the only oneā
put it away!
25. 25
Placing a telephone callā¦
ā¢ If youāre making a
call, identify
yourself first,
then ask to speak
to the person
youāre trying to
reach.
26. 26
When you finally reach the
personā¦
ā¢ Before you jump
into a deep
conversation, ask
if they have time
to talk.
27. 27
If youāre on the phone and
another call comes inā¦
ā¢ Always ask if itās
alright to put
them on hold.
28. 28
Sign Language?
ā¢ Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
29. 29
What about voicemail?
ā¢ If you must leave a
message, state your
name (spell if they
donāt know you),
phone number, date
and reason for the
call.
ā¢ Repeat your phone
number at the endā
SLOWLY.
30. 30
Youāre Ringing
ā¢ When you are in
ANY meeting,
turn off your cell
phone ringerā
accept voicemail
and text
messaging only!
31. 31
Can you hear me now?
ā¢ If you MUST take a call in
a public placeātry to
move to a more private
space.
ā¢ Hearing one-sided
conversations alienates
the person NOT in the
conversation!
32. 32
I canāt talk now, butā¦
ā¢ If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.
34. 34
watch wat u say
ā¢ While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In businessāno
shorthand!
35. 35
Moving?
ā¢ Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
ā¢ Let everyone
know your new
e-mail address.
37. 37
I want to eat my dessert!
ā¢ When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.
38. 38
Put the napkin where?
ā¢ Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.
39. 39
How did that get on the
floor?
ā¢ If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieveāflag
down a waiter
and ask for
another.
40. 40
I canāt eat another thing.
ā¢ Finally done
eating?
Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 oāclock.
41. 41
Chop sticks or Chop Suey?
ā¢ Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
themālearning in
front of someone
can be ugly!
42. 42
Whatās in my Mouth?
ā¢ Great meal whenā
all of a sudden you
realize something in
your mouth needs to
come out!
ā¢ Cover your mouth
with a napkin and
get it outā
discreetly!
43. 43
Doing lunch?
ā¢ Whoever invites a
colleague or client
to a business
lunch pays for itā
that includes the
tip, coat check
and parking if
necessary.
44. 44
Where to Lunch
ā¢ Select a restaurant
that is conducive to
conducting business.
ā¢ The restaurant
should be centrally
located for both, or
close to the guestsā
office.
45. 45
Mirror, mirror on the wallā¦
ā¢ Donāt primp at a
restaurant table
or in public.
ā¢ Use the restroom
to groom!
46. 46
Party time!
ā¢ Have fun, but
maintain control!
DO NOT
get drunk
hit on a co-worker
stay at the buffet
47. 47
Warning: DO NOT PICK
ā¢ at your teeth.
ā¢ at your face.
ā¢ your nose.
ā¢ on your friends.
48. 48
Never, Never, Neverā¦
ā¢ Burp
ā¢ Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
49. 49
Allergies and colds
happen, butā¦
ā¢ DO NOT blow
your nose at a
table. Itās alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away from
others.
50. 50
Finallyā¦
ā¢ Take time to say āpleaseā and
āthank youā more often.
ā¢ Donāt forget to say āHelloā rather
than āHiā.
ā¢ Say āyouāre welcomeā rather than
āno problem.ā