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Customer experience is made up of a series of conversations.
In fact, it’s the foundation of it. So much depends on the conversation you have with your employees and customers. They determine whether or not your customers buy from you, if they keep doing business with you, and if you solve their problem. Conversations with successful outcomes build trust and confidence. Understanding how to master the lifecycle of a conversation is a differentiating skill between you and your competition.
Join Tara Paluck and Frank Mazza as we host a complimentary webinar where you’ll learn how to navigate the conversations with your employees and customers, and quickly solve the problem they’re bringing to the table.
Courtesy for currency will help you change the conversation.
ABOUT THE SPEAKERS
Tara Paluck has worked with over 20,000 frontline employees and Managers, across all business channels, developing and facilitating focus groups, professional development, sales skills, and Cx enhancement. Additionally, she has created and rolled out national Cx training programs. She consults on the design and needs of the customer and employee experience.
She blogs about Cx at uncustomeryexperience.com. You can follow her on twitter @TaraPaluck. Tara was also recently a 2015 Stevie Award judge.
Frank Mazza has worked with thousands of Managers and Supervisors through workshops focusing on sales skills, and Cx enhancement. He also has worked with a wide range of executive leaders through coaching and customized leadership workshops. Frank draws on over 30 years of experience as a corporate executive and an entrepreneur developing innovative solutions for strategy, change and leadership challenges.