A role in HR & OD is not for the faint hearted! We are going to use this session to equip you with practical tools for dealing with the considerable stresses of the job.

1. Resilience
and
mindfulne
ss
info@passe-partout.com 01634 844944 www.passe-partout.com

3. We can change

4. Three stages of adult mental
development
(Kegan and Lahey, 2009)

5. It’s a VUCA world

6. Service pressure
Disruptive
technology
Social
change
Political upheavalGlobal vs local
Demographic
shift
Reducing
resources
Environmental
impacts

7. New skills and qualities
are needed

8. ResilientLearns fast
Creative
problem-
solver
Build
relationships
and networks
Thinks
critically and
commercially
Takes personal responsibility
Takes
calculated risks

9. Resilience is critical in HR and OD
Requires strong regulation
of emotions during
interactions with
customers, co-workers
and superiors.
Emotional labour Defensive work
Focus is on preventing
things from going wrong
HR/OD roles

10. Resilience:
Do we have enough?
Can we grow more?

11. Employee wellbeing
Mandy Rutter, 2017

12. Eight dimensions of personal resilience
Derek Mowbray, CIPD, 2012
1. Self-efficacy
2. Personal vision
3. Organisation
4. Problem-solving
5. Action
6. Flexibility/adaptability
7. Interpersonal interaction
8. Social support

13. Dopamine Oxytocin Serotonin Endorphins
* Reward
* Accomplishment
* Light exercise
* Being useful
* Closeness
* Empathy
* Trust
* Light
* Warmth
* Rest
* Nutrition
* Challenge
* Novelty
* Intense exercise
..by targeting the brain chemicals which drive
commitment, co-operation and performance

14. …helping create work settings where…
Reward/recognition is
personalised
Exercise stimulates thinking
(e.g. walking meetings)
Feedback is real-time
Everyone has a break-
through goal
Job rotation is the norm
Most roles include periods of
intensity or immersion
People are skilled in meta-
communication
Each team has a social
arranger
Cross-boundary working is a
critical competency
Warmth, space and light are
basic conditions
People are encouraged to
spend time outdoors
Healthy eating is supported

15. …and focusing on the
people who will make
the most difference
to your business
(they aren’t necessarily
managers)

16. What is mindfulness and
why is it suddenly
everywhere?

17.  Being fully aware: knowing exactly what you are
doing, where you are doing it and for what reason
 Accepting: objectively noticing or observing
moments, events and situations
 Non-judgemental: behaving without judgement in
any given situation
 In the moment: living without persistent reflection
on past events, or future expectations

18. The general benefits of mindfulness

19. Benefits in the workplace
The Mindfulness Initiative (an all-party parliamentary group), 2016
Wellbeing:
- Strengthens emotional awareness and regulation
- Builds resilience
- Reduces impact of pressure and stress reaction
Team-working:
- Promotes honest and open interaction
- Develops objectivity
- Greater empathetic understanding of others opinions
- Reduction in conflict
Performance:
- Greater clarity and integrity in leadership
- Increases concentration, focus and productivity
- Sharpens decision making process

20.  Matthew Lippincott (University of Pennsylvania):
o Significant, positive effect on leadership effectiveness,
supported by workplace results
o Enhanced cognitive function and recognition of emotional
impact on performance and behaviour
 University of Washington (study of HR managers):
“mindfulness helps us experience less stress and increase
focus when multitasking”
 David Marchant at (Edge Hill University): “practising
mindfulness helps us develop the ‘attentional control’ that is
important in resilience and high performance.”

21. Feedback from our own programmes
This is probably the only
course I have been on where
afterwards there is so much
to takeaway with you that
you can keep and use in
your daily life
I feel calmer, more
relaxed and feel I
have been more
productive at work
Learning not to be
judgemental in my
thoughts has allowed me
to develop some better
working relationships and
complete more successful
negotiations
As a group it is massively
helpful to provide structure,
different perspectives and
reinforcement. This is a
really brilliant course which
is helping me
I have developed
some new coping
strategies for
challenging situations
“I find practising
mindfulness makes me
more productive in my
day to day work
For me the biggest eye
opener has been
learning how to accept
things that are out of
your control
I bounced out of the first
course feeling like a brand
new person and that night
I went home and got the
first full night sleep I’d had
in about a month.