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Cognitive Content Marketing: The Path to a More (Artificially) Intelligent Future

[Presented at Intelligent Content Conference 2017] Consider how much time your team spends discovering keywords; planning blog post topics; writing, optimizing, personalizing and automating content; testing landing pages; scheduling social shares; reviewing analytics and defining content strategies. Now imagine if a machine performed the majority of those activities and a marketer's primary role was to enhance rather than create.

Machines are not going to replace content marketers in the near term, but artificial intelligence is accelerating us toward a more intelligently automated future. Come explore the present and future potential of artificial intelligence, and discover AI-powered technologies that can drive marketing performance and transform your career.

* Understand what the disruption of other industries can teach us about the inevitable impact artificial intelligence will have on the marketing industry.
* Learn about the marketing technology companies that are leading the way in advanced automation, predictive analytics and machine-generated content.
* Apply new technologies and processes to make your content marketing more efficient and effective.

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Cognitive Content Marketing: The Path to a More (Artificially) Intelligent Future

  1. 1. @TwitterHandle • #intelcontent Cognitive Content Marketing The Path to a More (Artificially) Intelligent Future Paul Roetzer Founder & CEO | PR 20/20 Creator | Marketing AI Institute @PaulRoetzer @PaulRoetzer • #intelcontentCopyright 2017 PR 20/20. All rights reserved.
  2. 2. Can we automate content creation through artificial intelligence (AI)? @PaulRoetzer
  3. 3. Can we use machines to write blog posts at scale? Image: Franck Calzada/YouTube #intelcontent
  4. 4. The Associated Press “writes” 10x more earnings reports using Automated Insights NLG* technology.10x *NLG = natural language generation@PaulRoetzer #intelcontent
  5. 5. We implemented NLG with Google Analytics reports, cutting analysis and production time by more than 80%. @PaulRoetzer Image: Automated Insights
  6. 6. What we’ve learned has dramatically altered my view of what’s possible today, and in the near future. Image: Timothy Neesam
  7. 7. Consider how much !me your marke?ng team spends . . . crea?ng ad copy managing digital ad campaigns tes?ng headlines, landing pages, ads scheduling/publishing social shares predic?ng opens, clicks, conversions reviewing analy!cs wri?ng performance reports recommending content strategies draCing social media updates discovering keywords planning blog post topics wri!ng content op!mizing content cura!ng content personalizing content automa!ng content building email workflows Copyright 2017 PR 20/20. All rights reserved. @PaulRoetzer #intelcontent
  8. 8. Now imagine if machines performed the majority of those activities, and a marketer’s primary role was to enhance rather than create. @PaulRoetzer #intelcontent
  9. 9. Artificial intelligence is accelerating us toward a more intelligently automated future . . .
  10. 10. “The science of making machines smart.” — Demis Hassabis, Co-Founder & CEO of DeepMind (which in turn augments human knowledge and capabilities) Source: Rolling Stone #intelcontent
  11. 11. Source: John Koetsier #intelcontent
  12. 12. an algorithm is a set of instructions that tells the machine what to do. @PaulRoetzer #intelcontent
  13. 13. Except with AI the machine can create its own algorithms, determine new paths, and unlock unlimited potential to advance marketing, and mankind.
  14. 14. @PaulRoetzer
  15. 15. THEN send three-part email campaign. IF visitor downloads ebook, @PaulRoetzer #intelcontent
  16. 16. What if there are 10,000 downloads, across five personas, originating from multiple channels (social, organic, paid, direct) that require personalized emails and website experiences based on user history? @PaulRoetzer #intelcontent
  17. 17. the marketing automation we see today is, ironically, largely manual. @PaulRoetzer #intelcontent
  18. 18. Marketing automation platforms save time, increase efficiency and productivity, and drive performance. BUT . . . @PaulRoetzer #intelcontent
  19. 19. Marketing automation platforms generally do NOT provide deep insights into data, recommend actions, predict outcomes or create content. @PaulRoetzer #intelcontent
  20. 20. Source: BBC: Is A.I. the Problem or the Solution?
  21. 21. AI takes very specific (narrow) and complex data-driven problems, and then devises and executes solutions.
  22. 22. 90% of all data in the world has been created in the last 2 years Source: IBM
  23. 23. Marketers have access to data from dozens of sources: social monitoring, media monitoring, web analytics, email, call tracking, sales, advertising, remarketing, ecommerce, mobile apps. . .
  24. 24. We have a finite ability to process information, build strategies, create content at scale, and achieve performance potential. @PaulRoetzer #intelcontent
  25. 25. Image: Wikimedia Commons Algorithms, in contrast, have an almost infinite ability to process data, and deliver predictions, recommendations and content better, faster and cheaper.
  26. 26. @paulroetzer And yet content marketing remains largely human powered, with a bit of automation mixed in. #intelcontent
  27. 27. The future may be closer than you think.
  28. 28. @TwitterHandle • #intelcontent AGENDA @TwitterHandle • #intelcontent The Disruption of Industries @PaulRoetzer • #intelcontent
  29. 29. @paulroetzer 60% of all trades are executed by computers with little or no real-time oversight from humans. Source: Christopher Steiner, Automate This
  30. 30. @paulroetzer avg 120 stops/day
  31. 31. what is the possible number of alternatives for ordering those stops? @PaulRoetzer #intelcontent
  32. 32. 6,689,502,913,449,135,000,000,000, 000,000,000,000,000,000,000,000, 000,000,000,000,000,000,000,000, 000,000,000,000,000,000,000,000, 000,000,000,000,000,000,000,000, 000,000,000,000,000,000,000,000, 000,000,000,000,000,000,000,000, 000,000,000,000,000,000,000,000, 000,000 Source: Wall Street Journal
  33. 33. “Can a human really think of the best way to deliver 120 stops? This is where the algorithm will come in. It will explore paths of doing things you would not, because there are just too many combinations.” Jack Levis Senior director of process management, UPS Source: Wall Street Journal
  34. 34. NETFLIX uses algorithms to suggest content and manufacture shows based on subscriber viewing habits and preferences. Source: NeGlix Tech Blog
  35. 35. 75% of what people watch on Netflix is from some sort of algorithm-generated recommendation Source: NeGlix Tech Blog #intelcontent@PaulRoetzer
  36. 36. Epagogix algorithms analyze movie scripts to predict how much money they will make at the box office and offer recommendations on how to make them more marketable and profitable, including through changes to plot lines, settings, character roles and actors.
  37. 37. Source: Tesla
  38. 38. #intelcontent@PaulRoetzer
  39. 39. @TwitterHandle • #intelcontent AGENDA @TwitterHandle • #intelcontent The Marketing Machine Age @PaulRoetzer • #intelcontent
  40. 40. “We’re in an AI spring. For our company, and I think for every company, the revolution in data science will fundamentally change how we run our business because we’re going to have computers aiding us in how we’re interacting with our customers.” — Marc Benioff Source: FortuneImage: Wikipedia
  41. 41. Source: Salesforce #intelcontent@PaulRoetzer
  42. 42. Source: Social Media Frontiers Facebook uses “deep learning,” an AI subfield, to filter your Newsfeed and recognize faces in photos you upload, but that’s only the beginning . . . #intelcontent@PaulRoetzer
  43. 43. Source: Social Media Frontiers hJps:// “We’re committed to advancing the field of machine intelligence and developing technologies that give people better ways to communicate. In the long term, we seek to understand intelligence and make intelligent machines.” #intelcontent@PaulRoetzer
  44. 44. search, voice recogni!on, language transla!on, robots, driverless cars . . . #intelcontent@PaulRoetzer
  45. 45. “Alphabet Inc.’s Google named the head of its artificial-intelligence research to run its search engine, demonstrating the importance of the rapidly evolving technology to the company’s main profit engine.” Source: The Wall Street Journal #intelcontent@PaulRoetzer
  46. 46. Image: Wikimedia CommonsSource: IBM The story of ar?ficial intelligence can’t be told without IBM , which possesses an es!mated 825 AI-related patents.
  47. 47. IBM Watson is a technology platform that uses natural language processing and machine learning to reveal insights from large amounts of unstructured data Source: IBM #intelcontent@PaulRoetzer
  48. 48. Source: Salesforce #intelcontent@PaulRoetzer
  49. 49. Source: Campaign In October, lingerie retailer Cosabella replaced its digital agency with an AI platform named 'Albert'. Since then it has more than tripled its ROI and increased its customer base by 30 percent. #intelcontent@PaulRoetzer
  50. 50. Source: Popular Science “IBM used machine learning and experimental Watson APIs, parsing out the trailers of 100 horror movies. It did visual, audio, and composition analysis of individual scenes. . . . Watson was then fed the full film, and it chose scenes for the trailer. . . . A process that would normally take weeks was reduced to hours.” #intelcontent@PaulRoetzer
  51. 51. Source: The Drum “Content creation is something that we have been doing for a very long time . . . what I want to start experimenting with is automated narratives.” This experimentation will explore how AI can be applied to everything from choosing music, updating social media and even writing scripts . . . (Mariano Bosaz, Coca-Cola’s global senior digital director, interview with AdWeek) #intelcontent@PaulRoetzer
  52. 52. Source: The Guardian “A machine will win a Pulitzer one day,” predicts Kris Hammond from Narrative Science, a company that specialises in natural language generation. “We can tell the stories hidden in data.”
  53. 53. "Cognitive technology is there to extend and amplify human expertise, not replace it.” — Rob High, Chief Technology Officer, IBM Watson #intelcontent@PaulRoetzer
  54. 54. @TwitterHandle • #intelcontent AGENDA @TwitterHandle • #intelcontent 3 Things to Know @PaulRoetzer • #intelcontent
  55. 55. #1 It is still very early. Many of the rising AI tech companies have significant venture capital funding, but limited market success to prove the products work and that the models are scalable.
  56. 56. #2 Artificial intelligence requires massive amounts of data (structured and unstructured) and customized solutions, so large enterprises are more likely to see short-term benefits from AI investments.
  57. 57. #3 There is a push to make AI technology more affordable and accessible. The challenge will be finding technical talent capable of building and executing AI solutions.
  58. 58. @TwitterHandle • #intelcontent AGENDA @TwitterHandle • #intelcontent 3 Steps to Get Started @PaulRoetzer • #intelcontent
  59. 59. #1 Evaluate repetitive, manual marketing tasks that could be intelligently automated.
  60. 60. Source: Timothy Neesom There are dozens of AI-powered marketing tools that you can use to plan, create, optimize, personalize, promote, measure and analyze content.
  61. 61. $29.4 M $36.0 M $9.5 M Source: Crunchbase Artificial Intelligence + Marketing $279+ M $80.0 M* $66.0 M $14.5 M $13.9 M $11.0 M $5.4 M $14.2 M
  62. 62. #2 Assess opportunities to get more out of your data— discover insights, predict outcomes, devise strategies, personalize content and tell stories at scale.
  63. 63. #intelcontent@PaulRoetzer
  64. 64. #intelcontent@PaulRoetzer
  65. 65. #3 Consider the AI capabilities of your existing marketing technology, and explore the potential of emerging AI solutions.
  66. 66. @TwitterHandle • #intelcontent AGENDA @TwitterHandle • #intelcontent The Next Frontier @PaulRoetzer • #intelcontent
  67. 67. draCing social media updates discovering keywords planning blog post topics wri!ng content op!mizing content cura!ng content personalizing content automa!ng content building email workflows crea?ng ad copy managing digital ad campaigns tes?ng headlines, ads scheduling social shares predic?ng conversions reviewing analy!cs wri?ng performance reports recommending strategies
  68. 68. and imagine if that was only the beginning . . .
  69. 69.
  70. 70. Paul Roetzer Founder & CEO | PR 20/20 Creator | Marketing AI Institute