Introduction Definition of Grievance Concept of Grievance Why do grievances arise? Directions help in handling a grievance Errors in processing of Grievance Principles of Grievance handling Grievance Machinery Grievance handling procedure Important aspect of the grievance machinery Concept of Arbitration Arbitrator Grievance handling

ARBITRATION AGGRIEVED EMPLOYEE TOP UNION LEADERSHIP COMPANY UNION GRIEVANCE COMMITTEE TOP MANAGEMENT MIDDLE MANAGEMENT UNION REPRESENTATIVE SUPERVISOR