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Enterprise 3.0 Driving employee loyalty with gamification 
Prageeth Sandakalum 
Consultant – Engineering & Business Development, Virtusa.
About Me 
lk.linkedin.com/in/prageeths twitter.com/prageeths 
http://www.virtusa.com/blog/author/psandakalum/ 
2 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Video Games – The Millennial Era 
Today's student will spend 10,000 
hours playing computer and video 
games by the age of 21 Same 
amount of time he spent in formal 
education 
- Jane McGonigal 
• Formal instruction in school grades 3 
through 12, 997 hours per year (USA) 
– National Center for Education Statistics 
10,000 hours => Mastery 
3 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Why games are so interesting 
DOPAMINE !!! 
4 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Gamification is defined in many ways 
DEFINITION: 
Gamification is the use of game design techniques, game 
thinking and game mechanics to enhance non-game 
contexts 
IN OTHER TERMS: 
The concept that you can apply the basic elements that 
make games fun and engaging to things that typically aren't 
considered fun 
5 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Case Studies  Examples of Gamification 
• Loyalty Programs 
• Airline Miles 
• Credit Cards 
• Foursquare 
• Nike+ 
6 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Elements of Gamification 
7 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
1:3 Strategy of Gamification 
25% Sexy 75% Strategic 
points, leader boards, badges, 
challenges, scoring, levels, etc… 
What’s the journey of the player, 
narrative, Onboarding strategy, 
keep them interested, etc 
8 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Game mechanics  Game dynamics 
Source: Gamification 101 - Bunchball 
9 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Different people are differently motivated in games. 
Players 
Environment 
Acting 
Interacting 
Source: Richard Bartle Payer Types 
11 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Different people are differently motivated in games. 
Source: Designing the player journey – Amy Jo Kim 
12 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Challenge should match the skill level 
Source: Psychology of optimal experience 
13 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Gamification is becoming an opportunity creator 
Gamification Market by (Enterprise, Application, Consumer, Deployment) 
Worth $5.5 Billion by 2018 – New Report by Marketsandmarkets 
14 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Gamification is done ! What’s the next big thing ? 
SOC IO G AMI F I C AT ION 
15 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Gamification is done ! What’s the next big thing ? 
B I G DATA 
16 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Gamification is done ! What’s the next big thing ? 
S E R IOU S G AME S 
17 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
Gamification is done ! What’s the next big thing ? 
V I R T UA L R E A L I T Y 
18 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
19 © Virtusa Corporation Accelerating Business Outcomes ●Confidential

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Enterprise 3.0 - Driving Employee Loyalty with Gamification

  • 1. Enterprise 3.0 Driving employee loyalty with gamification Prageeth Sandakalum Consultant – Engineering & Business Development, Virtusa.
  • 2. About Me lk.linkedin.com/in/prageeths twitter.com/prageeths http://www.virtusa.com/blog/author/psandakalum/ 2 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 3. Video Games – The Millennial Era Today's student will spend 10,000 hours playing computer and video games by the age of 21 Same amount of time he spent in formal education - Jane McGonigal • Formal instruction in school grades 3 through 12, 997 hours per year (USA) – National Center for Education Statistics 10,000 hours => Mastery 3 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 4. Why games are so interesting DOPAMINE !!! 4 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 5. Gamification is defined in many ways DEFINITION: Gamification is the use of game design techniques, game thinking and game mechanics to enhance non-game contexts IN OTHER TERMS: The concept that you can apply the basic elements that make games fun and engaging to things that typically aren't considered fun 5 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 6. Case Studies  Examples of Gamification • Loyalty Programs • Airline Miles • Credit Cards • Foursquare • Nike+ 6 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 7. Elements of Gamification 7 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 8. 1:3 Strategy of Gamification 25% Sexy 75% Strategic points, leader boards, badges, challenges, scoring, levels, etc… What’s the journey of the player, narrative, Onboarding strategy, keep them interested, etc 8 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 9. Game mechanics  Game dynamics Source: Gamification 101 - Bunchball 9 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 10.
  • 11. Different people are differently motivated in games. Players Environment Acting Interacting Source: Richard Bartle Payer Types 11 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 12. Different people are differently motivated in games. Source: Designing the player journey – Amy Jo Kim 12 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 13. Challenge should match the skill level Source: Psychology of optimal experience 13 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 14. Gamification is becoming an opportunity creator Gamification Market by (Enterprise, Application, Consumer, Deployment) Worth $5.5 Billion by 2018 – New Report by Marketsandmarkets 14 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 15. Gamification is done ! What’s the next big thing ? SOC IO G AMI F I C AT ION 15 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 16. Gamification is done ! What’s the next big thing ? B I G DATA 16 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 17. Gamification is done ! What’s the next big thing ? S E R IOU S G AME S 17 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 18. Gamification is done ! What’s the next big thing ? V I R T UA L R E A L I T Y 18 © Virtusa Corporation Accelerating Business Outcomes ●Confidential
  • 19. 19 © Virtusa Corporation Accelerating Business Outcomes ●Confidential