Business and Revenue Models in E-Commerce

Digital Marketing Specialist at Zealous System en Zealous System
27 de Sep de 2012
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
Business and Revenue Models in E-Commerce
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Business and Revenue Models in E-Commerce

Notas del editor

  1. Choice of target segmentMarket Opportunity analysis (area, demographics, ..)Market attractiveness (can you make money?)Ability to compete (what is your usp?)Degree of fit with existing channels (Choice of what benefits you will offer:Single benefit vs. multiple benefitsConflicting benefits lead to average performanceWhat are the customer preferences (service, ease of access, … price only 10th preferred attribute)Choice of capabilitiesWhat unique and differentiating capabilities do you need to possess? (Capabilities need to be linked to the benefits which form the value propositionChoice of tangible assets (plant, machinery, …Choice of intangible assets (brand), Core competencies (C K Prahlad) vs. external partners
  2. Identify scope of the offeringWhat categories – single/multiple (books, CD’s)Cross-category – metamarkets; cluster of goods and services; (e.g., Travel: airline, hotel, car rental, …)Address customer decision processPre-purchase: Identify the need for the product, search, evaluate alternativesPurchase: Purchase decisionPost-purchase: Satisfaction, loyalty, disposalMatch product/services to customer decision process:Web site should “walk the customer through”Encourage the customer to revisit the decision cycleRepeat the cycle for every categoryRecognize the need: reminders for birthdaysSearch: store locator, price listsEvaluate alternatives: comparisonsPurchase decision: shopping cart, credit cardSatisfaction/loyalty: cust. support, incentives
  3. Value proposition and offering dictate resource systemResource system shows how a co must align its internal “systems” and partners to deliver the benefits of the value propositionIt is the choice of actions/assets used to deliver the value proposition
  4. Basics: Method of doing business by which a company can sustain itselfE-commerce gives rise to new models or re-invent tried-and-true models (e.g., Auctions)No comprehensive and cogent taxonomy of web business models exists – combination of modelsIntellectual Property protection perspectiveTypes of models based on parties connected: B2B, B2C, …Types of models based on transaction types are classified by two parameters: Value Addition and Control on business