The New Product Manager's Guide to Self Care by Silvercar PM
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![When your decisions
are challenged
Keep two questions in your pocket.
Question 1
What do you disagree with about
how this [thing] was handled?
Question 2
What would you have done
differently?
Thrive tip #13](https://image.slidesharecdn.com/brittanyadams-pspresentation-harleensarkaria-190327113205/75/the-new-product-managers-guide-to-self-care-by-silvercar-pm-43-2048.jpg?cb=1672499801)
The New Product Manager's Guide to Self Care by Silvercar PM
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Main Takeaways: - Thrive, don't just survive in your first years as a Product Manager! - Walk away with the tools to successfully navigate blurred roles, difficult conversations and outta-this-world assumptions. - Identify and work from your "power place" as you lead your team, and the business, through the unknown.
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The New Product Manager's Guide to Self Care by Silvercar PM
- 1. www.productschool.com The New Product Manager's Guide to Self Care by Silvercar PM
- 2. FREE INVITE Join 25,000+ Product Managers on
- 3. COURSES Product Management Learn the skills you need to land a product manager job
- 4. COURSES Coding for Managers Build a website and gain the technical knowledge to lead software engineers
- 5. COURSES Data Analytics for Managers Learn the skills to understand web analytics, SQL and machine learning concepts
- 6. COURSES Digital Marketing for Managers Learn how to acquire more users and convert them into clients
- 7. COURSES UX Design for Managers Product Leadership Corporate Training
- 9. Executive assistant > Content mgr > Product mgr 3rd year as a PM + PO Personal development advocate Northern California native Proud pug mom Hi, I’m Brittany!
- 10. Setting yourself up mentally and emotionally to succeed in your role. While self care also means spa days and happy hours, this talk is about caring for yourself at work. How do I define SELF CARE?
- 11. What do I want you to take away from today? THRIVE IDENTIFY ACQUIRE TOOLS don’t just survive in your first few years on the job. you “power place” and grow your confidence. to navigate difficult conversations and outta-this-world assumptions.
- 13. The unspoken truths about the PM role
- 14. You are now at the center of CREATIVITY, VULNERABILITY, and REGULAR UNCERTAINTY You have inherited everyone else’s TO-DO LIST You’re surrounded by educated guesses *COUGH* HYPOTHESES
- 16. I’m a bright-eyed, brand new product manager STRAIGHT OUTTA CONTENT. This 440 page book was dropped on my desk SPOILER. I DIDN’T READ IT. I discovered that I had the mendable yet challenging DISEASE TO PLEASE I didn’t know what best practices to look for BUT I INTUITIVELY KNEW TEAM DYNAMICS WERE “OFF” 3 years ago at Hotwire
- 17. One day, while in the office kitchen, I asked a more experienced PM, “Do you worry you’ll be fired if you make the wrong decision?” To which he laughed, took a big breath, and replied, “EVERY DAY, BRITTANY.” “
- 18. Let’s sit with that for a second
- 19. Fast forward to 9 months ago
- 20. Learn from the experts Two days of hands-on training ERASED TWO YEARS OF BAD HABITS Books, articles and webinars COMPLIMENT CSPO TRAINING, THEY CAN’T REPLACE IT Feeling around, figuring it out = surviving LEARNING FROM EXPERTS = THRIVING Trive tip #1
- 21. When you first start out, your victories and failures will feel much larger due to a lack of relative experience Therefore, it’s essential to ground yourself by connecting to your greater “why” for taking on this role Connect to a greater “why”Thrive tip #2
- 22. How can this role help you help the world? What lessons can this role teach you about people, teams, business, or life itself? How do you want to be treated in your role? How will you treat others?
- 23. Thrive tip #3 Prioritization is an art, not a science
- 24. Be seen at work “Keeping your head down will not keep you from getting shot, so you might as well keep your head up to see the bullet coming.” CARLA HARRIS Vice Chairman, Morgan Stanley, Author, Wall Street Badass Thrive tip #4 “
- 25. Assume everyone around you knows more than you = SURVIVING Assume everyone around you knows a fraction of a fraction of what’s going on = THRIVING You had a role and area of expertise before this one. DON’T SELL IT SHORT Thrive tip #5 You have a point of view. Share it!
- 26. You’re hangin’ with the HiPPOs. Loud voices, egos, expertise, passionate disagreements, disagreements that trigger you to react, clam up, or just say “OK, we’ll do it.” Act from integrityThrive tip #6
- 27. Start a PM journal LAST QUARTER I: managed a hybrid team, working with global stakeholders and a product development agency for the first time! THIS QUARTER I WILL: Thrive tip #7
- 29. Thrive tip #8 Ask for the help of other scrum teams Dedicate 1-2 weeks to JOIN OTHER SCRUM TEAMS + MEETINGS See how scrum masters, developers, designers and PMs jive! Learn how you want to work (and how you don’t).
- 30. Although we speak in sprints, product management is truly an endurance sport. Thrive tip #9
- 31. Endurance sports aren’t all sprinting, choking on water or climbing 2,000 feet in elevation. There are smooth, peaceful moments too.
- 32. Find your rhythm AND MAINTAIN IT Thrive tip #10
- 33. Chapter twoIDENTIFYING YOU POWER PLACE + GROWING CONFIDENCE
- 34. There’s a secret ingredient to this recipe.
- 35. TIME
- 36. You’re in your power place when you’re aware of: what you enjoy doing what comes naturally to you what you don’t enjoy doing what doesn’t come naturally to you
- 37. CONFIDENCE New experience + power place (repeatedly) =
- 38. Chapter three TOOLS TO HANDLE DIFFICULT CONVERSATIONS
- 39. But first, the disease to please It’s real. It sucks. It takes practice to change. One interaction at a time. Break this habit by building up the HONESTY HABIT.
- 40. “I don’t read the acceptance criteria” You are not an army of one. Bring unhealthy interactions to light. “I’ll quit and go make $50,000 more somewhere else” “ Thrive tip #11
- 41. Ask every stakeholder: What is your definition of success? The biggest mistake of my career has been assuming we all define success in the same way Thrive tip #12
- 42. Real life examples from 5 months ago GENERAL MANAGER OF B.U. We will deliver all 3 features in the quoted 12 weeks OPERATIONS STAKEHOLDER If we get even 80% of all 3 done, we’ll be in a great place ENGINEERING TEAM We will successfully deliver at least 1 of the requested features in 12 weeks STAKEHOLDERS IN GERMANY We will implement all 3 features and market feedback will be positive
- 43. When your decisions are challenged Keep two questions in your pocket. Question 1 What do you disagree with about how this [thing] was handled? Question 2 What would you have done differently? Thrive tip #13
- 44. Sleep on it Let your mind and emotions rest in times of difficult discussions or interactions. You’re new to this, let yourself be. A good night’s sleep brings fresh ideas. Thrive tip #14
- 45. At the end of the day Ask yourself one question. Thrive tip #15
- 46. Did you leave it better than you found it?
- 47. That’s the job
- 48. Thank you! Any questions? You can find me at: www.linkedin.com/in/brittanyadamsjproductmanager / https://medium.com/@BrittanyAdams
- 49. 49 Favorite books + sites for product people BOOKS ● Scrum (Jeff Sutherland) ● Hooked (Nir Eyal) ● Tribes (Seth Godin) ● The Design of Everyday Things ○ (Don Norman) ● Essentialism (Greg McKeown) ● Creativity Inc (Ed Catmull) ● The Messy Middle (Scott Belsky) SITES ● Mind the Product ● Product Talk ● Nielsen Norman Group ● Product Management Insider ● UX Collective - Medium
- 50. www.productschool.com Part-time Product Management, Coding, Data, Digital Marketing and Blockchain courses in San Francisco, Silicon Valley, New York, Santa Monica, Los Angeles, Austin, Boston, Boulder, Chicago, Denver, Orange County, Seattle, Bellevue, Toronto, London and Online
Notas del editor
- Welcome to our meetup by Product School! Thanks for coming! How many people have heard of Product School before? Who has never heard of Product School? Great, thanks for joining us this evening.
- If you’re interested to connect with other product managers, aspiring PMs, or those within tech, join our Slack community of over 35,000 professionals. It’s a great place to network, find interesting content and learn about job opportunities. We host a weekly AMA through our Slack channel on Tuesdays from 11:15am - 12pm pst.
- Product School offers 8-week, part-time courses on how to be a product manager. We take you from idea to product launch, teaching you the product development process and how to be a product manager.
- We also offer a course called Coding for Managers. This course is for professionals without a technical background who want to learn how to code, build a better rapport with engineer teams and increase visibility with hiring managers.
- The Data Analytics course is for those that want to be more data-driven, thus a more effective decision maker. This course focuses on web analytics tools, SQL, and an introduction to machine learning.
- In our Digital Marketing course you will learn how to master the tools and skills you need to manage digital marketing teams. As well as what you need to confidently create campaigns weaving together strategies like paid advertising and inbound marketing.
- [UX Design slide] UX Design course will teach you to understand your users by applying tools like User Personas, User Research and Usability Testing. We will also cover the difference between User Interface (UI) design, Interaction Design and Information Architecture. With the use of tools like Prototyping and Wireframing. [Product Leadership slide] This course is best suited for experienced Product Managers looking to gain strategic skills and to step up to the next level. You will acquire skills beyond managing Products such as how to translate the organizational goals into achievable tasks and how to effectively communicate them to the team and lead them to the ultimate success. [Corporate Training slide] As well as individual courses we provide corporate training across the world! If you’d like to upskill your product team this is the best option for you. We have trained employees from multiple companies such as Deloitte, Salesforce, JP Morgan, Bank of America amongst many other companies across all industries.
- Found my first corporate job on craigslist (Hotwire.com!) 6 years ago feels like “the old days” EA - CM - PM Also love helping others grow
- My definition of self care is setting yourself up mentally and emotionally to succeed in your role. While self care also means spa days and happy hours, this talk is about caring for yourself at work. Frustrated by how much time I spent “figuring it out” when first stepped into the role. We’re all talking about how to get into product management, but we’re not talking about how to thrive as a new PM
- Thrive don’t just survive in your new role Identify your “power place” and grow your confidence Acquire tools to navigate difficult convos and outta-this-world assumptions
- The unspoken truths about the role The stuff no one tells you about on your first day, month or even quarter
- You are now at the center of CREATIVITY, VULNERABILITY, and REGULAR UNCERTAINTY You have inherited everyone else’s TO-DO LIST (or so they think) You’re surrounded by educated guesses *COUGH* HYPOTHESES It’s important to realize that the idea of DO X, GUARANTEE Y happens rarely applies anymore. You’re in the realm of business cases, argument building, debates and educated guesses
- Insert sarcastic hooooray! Being surprised by what you’re going to be in the middle of can be incredibly stressful. My first year. People were excited to be PMs, they got to prioritize things… but they didn’t describe what an emotional ringer my first few months would be
- Hardly speaking at standups Some days, standups take 30 minutes JIRA board looks like an bomb went off Have trouble grooming two stories in an hour
- In the office kitchen I was raw, vulnerable asked my coworker “do you worry you’ll be fired if you make the wrong decision?” “every day Brittany”
- Worried about being fired? Every day?? How can we do our best work when that’s what’s on your mind? You can’t.
- 2 years of struggling I can see the forest through the trees!! I got CSPO certified and CANT RECOMMEND IT ENOUGH! Scrum Alliance, Agile velocity
- NOTE -- many PMs think we know “scrum” already… CSPO training proved we were way off! Speak to your manager about the value of taking this training. If work won’t expense it and you can’t afford it yet, I’m leaving the best sites to reference when starting out as a PM / PO.
- Think of developers: when they first join your team, they’re not experts at sizing. It takes trial and error, their initial estimates can be way off. They’re sizing with a new team etc. When you get caught up in releasing bugs, rolling back a release, taking down a location from the booking flow. (Chicago O’Hare example), or getting to anxious, STOP, and connect with a bigger “why”
- Ask yourself and answer these four questions
- Problems have various solutionsYou start with a problem, or even a solution. And you find that the more people you involve, the more you need to accept that build products is a TEAM process No one person can control the outcome You’re co-creating together. PM provides desired outcomes. Things don’t end up as you imagined, but they solve the same problem, be open to this.
- Send fewer emails, walk over to more desks.
- Most of the time, people have no idea what you’re up to. Remind them. Bring past experience from other roles to the table. Are you aware of considerations or dependencies that haven’t been brought up?
- Does anyone know what HIPPO stands for? Hippo= Highest income person’s opinion. Looking back at a difficult experience. A failure. A misstep.. Did you act with integrity? If not, what does it serve you to remember for next time?
- In my first year, my fellow PM on my team looked at me and said. “Yeah, sometimes, you’ll look back on your year and say, “man, what did I actually do??” NO, NO, NEVER, BYEEE
- Example journal entry from my Google Drive
- Take the time to look at other teams JIRA boards, their backlogs, attend their standups and sprint rituals. Witness how they engage with one another. SCRUM MASTERS ARE YOUR FRIEND
- The idea of endless “sprints” doesn’t sit well w/me Endlessly sprinting through projects, development life = exhausting Instead, I frame it as an endurance sport. (Also Oregon Trail as an analogy works surprisingly well!)
- VERY IMPORTANT! (Anyone who is EWW to endurance) The more experiences you move through, the highs and lows start to seem a little less intense, they blend into other parts of your adventure
- How do you know you’ve found momentum? You’ll FEEL IT across sprints. Down hills, then up, then down again A noticeable rhythm of telling your team a story, preparing them for the work, developing, releasing, analyzing the product will take form. YOU are the conductor of a train Attempting to replace tracks directly in front of you crushes momentum. Learn what it feels like to establish, speak to, and promote momentum. Stakeholders should lay the train tracks miles ahead of you (this is how you can have the space to establish momentum with your team)
- Growing your confidence, honing your skills, gathering experiences… it requires time.
- When I first became a PM, I said to myself, “in one year, I’m going to be a senior PM” You can carry confidence over from your previous role You can fake it, But nothing replaces time. You can’t cheat time. There’s no other way. Experience after experience, speeding up, slowing down in that endurance run, that add up to new skills, confidence
- You need to dedicate the time to sit down and write this out. Only YOU know this. See how this takes time? Being in this position reduces the chances of fear ruling the conversation. Sitting across from a stakeholder and sharing “I don’t understand your area of expertise” is liberating, not embarrassing.
- Remember momentum? I released my first bug to my users in the 3rd month as a PM, and I panicked Today, I acknowledge that RIGHT NOW, we are NOT OK, but we will BE OK
- Difficult conversations are where our greatest opportunities to grow lie
- I still find my head nodding along to someone else’s benefit as they speak, but I don’t need to Changing how you respond versus react will take time… and I hope you have a manager where you can share that this is a growth area for you. GIVE EXAMPLES
- As I stepped into the role at Silvercar, I came across some very skilled, yet challenging developers. Didn’t like being on teams, came from an agency, You are now the steward of a team. You are managing personalities. You need to watch out for team health Report things that don’t feel healthy Going to human resources changed my quality of life at Silvercar
- Explicitly ask, (15 minute interviews per stakeholder, per project), share findings, bring difficult conversations (or immediate alignment) to light. CONTEXT: Stakeholders in Germany funded three projects. We hired an external dev agency to work on it. That agency quoted 12 weeks to accomplish all 2 projects Major misalignment - but we accomplished 2 out of 3
- CONTEXT: Stakeholders in Germany funded three projects. We hired an external dev agency to work on it. That agency quoted 12 weeks to accomplish all 2 projects Major misalignment - but we accomplished 2 out of 3 Led to a very uncomfortable, but necessary conversation - week before project At week 6 we regrouped, couldn’t do all 3
- Everyone has an answer to the first question. Few have an answer to the second. Listen to the ones who have an answer to the second question.
- I had a really hard time being SO NEW at something.
- I had a really hard time being SO NEW at something.
- Welcome to our meetup by Product School! Thanks for coming! How many people have heard of Product School before? Who has never heard of Product School? Great, thanks for joining us this evening.