Noam Schwartz, Business Development, SimilarWeb
In less than a year since inception, SimilarWeb's API generated hundreds of thousands of dollars in sales. This happened without heavy investment on marketing, sales people, BI infrastructure or dedicated R&D. In order to achieve those numbers while still focusing on their main product, the company used dozens of growth hacking techniques inspired by their team members' extensive experience in both B2C and B2B products. Noam Schwartz, head of SimilarWeb Labs, will demonstrate some of the hacks the company used in order to create an entire sales engineering team without hiring a single person, how to get your first 100 clients without investing any money on marketing and how a Google Spreadsheet generated over $100,000K in sales.
WordPress Websites for Engineers: Elevate Your Brand
Maximizing Your API Revenues: Growth Hacks, Shortcuts And Best Practices - See more at: http://www.apiconuk.com/apiconukschedule#sthash.We5oF65L.dpuf
1. Maximizing Your API Revenues
Hacks, Shortcuts and best practices.
Noam Schwartz
noams@similarweb.com
@NoamSCH
2. SimilarWeb
Measure, analyze and rank every website on the internet and deliver
these insights to our customers
3. Our Technology
Crawler
(2B page/mo.)
Clickstream – Web & Mobile
(Tens of Millions monthly
users)
Website Data Analysis
Tagging
Categorization
Traffic
Ranking
Technologies
September 30, 2014
Business Proprietary & Confidential
3
11. SimilarWeb API Usage by Clients 2014
14,000,000
12,000,000
10,000,000
8,000,000
6,000,000
4,000,000
2,000,000
-
January
Febuary
March
April
May
June
July
August
API Calls
12. Revenue / Marketing Spend
250%
200%
150%
100%
50%
0%
Income vs. Marketing Spend
January
Febuary
March
April
May
June
July
Revenue Growth
Marketing Spend
14. Our Plan
2. Discovery
4. Validation
1.
Setup
3.
Op+miza+on
5.
Scale
1 product
1 web developer
1 backend developer
1 product
1 web developer
1 backend developer
1 designer
1 Marketing / Community
Ad-hoc BI and Automated M.
Dedicated Team
2 Sales / Support
Marketing
Developer Relations
Ongoing tech support
based on dedicated team
16. SimilarWeb API Usage 2014
14,000,000
12,000,000
10,000,000
8,000,000
6,000,000
4,000,000
2,000,000
-
January
Febuary
March
April
May
June
July
August
API Calls
17. SimilarWeb API Usage 2014
14,000,000
12,000,000
10,000,000
8,000,000
6,000,000
4,000,000
2,000,000
-
January
Febuary
March
April
May
June
July
August
API Calls
24. Take Action
Engage
Partner
Takeover
Buy
Give
September 30, 2014
Business Proprietary & Confidential
24
25. SimilarWeb API Usage 2014
14,000,000
12,000,000
10,000,000
8,000,000
6,000,000
4,000,000
2,000,000
-
January
Febuary
March
April
May
June
July
August
API Calls
27. Sales and Support Flow
Paid
Organic Trial
Misc
Developer X%
Portal
Purchase
Y%
Z%Upsell
Marketo – Periodic Reminder Emails
Lead Nurturing– Dedicated AM
Customer Support Tier 1
Chat
Desk
Customer Support Tier 2 - Data Related Questions
Customer Support Tier 3 - IT related Questions
Automatic
Manual
28. Customer Support
Clients Engagement with API Team
30%
13%
57%
No Touch
1st Tier
2nd + 3nd
312
Personal (non-canned) Emails
274
Welcome Emails
21
Other Interactions
55
Sales and Support Phone Calls
29. “Wax on, Wax off”
September 30, 2014
Business Proprietary & Confidential
29
31. SimilarWeb API Usage 2014
14,000,000
12,000,000
10,000,000
8,000,000
6,000,000
4,000,000
2,000,000
-
January
Febuary
March
April
May
June
July
August
API Calls
38. Product a Week Policy
September 30, 2014
Business Proprietary & Confidential
38
39. SimilarWeb API Usage 2014
14,000,000
12,000,000
10,000,000
8,000,000
6,000,000
4,000,000
2,000,000
-
January
Febuary
March
April
May
June
July
August
API Calls