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Customer Centric Business Model Innovation in the airline industry

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Customer Centric Business Model Innovation in the airline industry

  1. My travel experience on short haul flights
  2. A word of warning I’m not an airline expert with a long lasting track record of operating an airline. I’m just a knowledgeable customer of the airline industry.
  3. Introduction •  Dr. Patrick Stähler, Partner @fluidminds – the business innovators •  Expert on Business Model Innovation •  Passion for customer experience & authenticity 196 cm •  Passionate Mystery Shopper 6”6’ •  Managing Director of Internet Firm Experteer (90 FTEs) •  Born, when the Boeing 747 made its maiden flight •  First website 1996, digerati ever since •  CO2 footprint for flights = 9.421t (not sustainable)
  4. 3 disciplines to master air travel Running Yoga to reach •  to store my self connecting into the seat and flights •  to learn to accept what I cannot change Weight Lifting to bring luggage on board so it does not get lost
  5. 1 Thesis: Airlines are Masters of Transport Economics not of Customer Experience
  6. Follow me on a booking trip

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