An interview is a formal meeting in which a person or persons
question, consult or evaluate another person or persons
It is an oral face to face communication between interviewer &
Interview reveals the views, ideas & attitudes of the persons being
interviewed as well as skills of the Interviewer.
To exchange information
To provide information
To select a person for specific task
To monitor performance
Types of Interview
1) Promotion Interview
Persons due for promotion are interviewed
It is informal & serves as induction into a new team with new
Clarifications about nature of duties & responsibilities &
expectations are discussed.
2) Grievance Interview
A grievance is a complaint against some injustice
HR personnel conducts interview with individual having complaints
Employee is given opportunity to speak & state his point of view
Efforts are made to correct any injustice
Interviewer needs lot of patience & empathy to listen to problems.
3) Appraisal Interview
• A Method of Periodical assessment of employees
• Annual appraisal Interview is best method of judging the employees attitudes
• It is face to face & confidential talk
• It is more of discussion
• An opportunity to employee(Subordinate) & interviewer(Superior) to discuss
several issues like Career development, training needs, job enrichment &
opportunities for promotion.
4) Problem Interview
A problem interview is a meeting with a problem employee
An employee whose performance is unsatisfactory in spite of warning
represents a problem
Interview results in giving out solution
Reasons for employee poor performance like ill health, lack of training or job
dissatisfaction can be sorted out
This is done through proper counseling
Interviewer needs persuasion & negotiating skills
5) Reprimand Interview
o A reprimand is a warning
o It is given after efforts have been made to correct the employees work &
o Employees are made understood that his performance is not satisfactory
o This interview is conducted only after employees explanation are
6) Exit Interview
An exit interview is given to the employee who has resigned
By this interview organisation finds out reason for employees resignation
Any misunderstanding or any reason can be traced & opportunity to arrange for
Every organisation has to maintain good relations with past employees which
affects the public image
Employees feedback & his opinion is collected
All the details related to his personal records like salary balance, leave
benefits, PF, Group insurance is informed.
7) Stress Interview
• This interview puts the candidate into difficult situations in order to test his/her
• This will help to know whether candidate is ready to face difficult situations &
how is he handling those situations.
• This interview checks qualities like courage, tact, cool temper & self command
• Rapid fire questions on several topics, cross questioning, Arguing, creating
stressful situations etc are the methods used
• At the candidate is supposed to be informed that it was a stress interview
8) Panel Interview
Panel includes three or four persons who interview the candidate
They belongs to different fields of expertise.
Assessment is made by panel together using rating scales
Candidate has to communicate & respond for whole panel
HARD VS SOFT SKILLS
The ability to do a task --- hard skills
The ability to manage people – Soft skills or People skills
Hard skills – more along the lines of your resume –
education, experience, level of expertise
Soft skills - non-technical, intangible, personality-specific
skills that determine your strength as
leader, listener, negotiator, conflict mediator, etc.
Cluster of personal qualities, habits, attitudes, social graces that
make someone a good employee and a competent worker
Just as important an indicator of job performance as hard skills
How to Prepare
Knowledge, Skill, Past performance, Attitude
Match yours with requirements
Collect necessary inf.
Prepare if you want to ask
Carry note pad, pen, calculator copies of
CV, testimonials, certificates etc.
Go in formal dress
How to prepare (contd….)
Go through a mock interview
Memorize your resume
Goals and Perception of Self
Realistic Appraisal of self
Reason for interest in the field
Realistic career goals
Education / Training
Extra curricular activity
Some Standard Questions
1. Tell me about yourself
2. Why should we hire you ?
3. What do you want to be 10 or 15 years from
4. What’s your greatest weakness?
5. What qualities do you feel a successful
manager should have?
6. If you have to live your life again, what would
Conduct During Interview
1. Greet with a smile & 7. Be true to yourself
firm handshake 8. Take care of
2. Be relaxed & sit excessive body
3. Listen attentively 9. Focus on strengths
4. Don’t express lack 10. Seek permission to
of interest present material
5. Speak clearly & 11. Ask relevant ques.
softly 12. Thank & keep lines
6. Avoid only Yes/No of comm. Open
Qualities to be reflected
Clarity of thought Presence of mind
Balanced Point of Maturity
view Open mind
Logical thinking Good understanding
Sincerity of fundamentals
Very IMP Questions
LAST FEW QUESTIONS
1. If you are selected, how many years you can work for us ?
2. What is your family background ?
3. What salary do you expect ?
4. When would you likely be getting married ?
5. Would you or your parents object on you traveling outside the city for
some official work?
6. What are your salary expectations?
7. Why should I pay you Rs. ______ salary?
Very IMP Questions
FEW QUESTIONS YOU CAN ASK ?
1. What is the job profile ?
2. What will be my job timings ?
3. What would me my salary ?
4. What other facilities does the company provide us?
5. What would be my probation period ?
6. What are your expectations from the candidate for this post?
7. What career growth do you see for me in your company ?
Find about the company and the post
Be aware of the selection criteria and post description
Come prepared with stories and experiences that illustrate
your skills and successes
Practice answering questions-aloud
Remember—you alone can sell yourself at an interview
Ask for clarification, if needed
Come prepared with any question you might ask
Project confidence and maturity
Arrive on time
Wait to be offered a chair before sitting
Look at the employer while answering
Answer with simple yes or no
Make derogatory remarks about your present or past
Exaggerate / know it all
Enquire about salary, bonuses, holidays, etc.,
Smoke before or during interview
Tips for Success
• Be well prepared
• Brush up your subject and general knowledge
• Memorize your resume
• Know about the company
• Dress appropriately. Unless advised otherwise wear
business attire. Limit make up, perfume/aftershave and
• Be smart, clean, and well groomed
• Carry a briefcase or neat folder containing all relevant
• Show up 10-15 minutes early. In case you feel you may
get delayed, call up and inform
• When you meet your interviewer/s shake their hand
• Stay calm, don’t fidget or twiddle your thumb
• Be polite
• Never chew gum or smoke during the interview
• Be yourself, be honest
• Show a real interest in the job
• Be aware of all the answering techniques
• Don’t answer a question you didn’t understand; ask for
• Speak clearly using positive words/phrases such as
enjoy, enthusiastic, positive attitude, excellence, striving
to be my best, etc.
• Use appropriately the top 5 nonverbal eye contact
(shows interest and confidence) facial expression (tells
about your delight and excitement), posture (reveals
confidence and power potential), gestures, space (shows
your respect to the interviewer and awareness about the
• In the end, restate your interest in the job
• Smile and thank
• Tell how you look forward to seeing them again
• Shake hands firmly
• Tell how much you enjoyed the interview