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Retail Media Allocation by Bobsled, an Acadia company

coFounder & Global Executive SVP at VTEX | Retail eCommerce Specialist en VTEX
16 de Jul de 2022
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
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Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
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Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
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Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
Retail Media Allocation by Bobsled, an Acadia company
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Retail Media Allocation by Bobsled, an Acadia company

  1. RETAIl MEDIA ALLOCATION new proprietary research How to allocate retail media budget like an expert… across a dizzying array of options by Kiri Masters and Matteo Bizon
  2. A new model: allocation by funnel stage 6 Introduction 1 FOMO 2 Searching for an ‘ideal state’ for budget allocation 3 Challenges with current retail media allocation approaches 4 ROAS is a blunt instrument for measuring performance 5 A client example 9 Digital gets the scraps from traditional marketing channels 6 Retailers have their own agenda 5 Factors to consider 11 Limitations of this approach 12 TABLE OF CONTENTS Test and learn 13 History repeats itself 16 What can brands do to combat this? 15 Comparing apples to oranges 14 Related work 16 About Bobsled, an Acadia Company 17
  3. Introduction It's your wedding day and you have the honor of pouring a champagne tower at a wedding. The atmosphere is jovial but the guests are now waiting for a champagne toast. You start to pour into the top glass in order to fill the rest like you know you’re supposed to do. But what about those glasses at the bottom… there just is not enough champagne to fill those, if it all has to flow from the top. Now your in-laws are starting to look at you in disapproval. What if they end up with an empty glass? The guests are getting impatient. You start to sweat. Whose glass do you fill first? Most retail brands have significant resource constraints around their retail media advertising strategy. Budgets are limited, and time and people resources are limited. They don’t have enough champagne to fill all the glasses. A second factor contributing to this crunch is the rising cost of advertising on Amazon, which is generally the largest (and sometimes only) retail media channel that a brand advertises on. Whether the goal is to grow market share or maintain profitability, most brands need to look beyond Amazon advertising for future results. And finally, within mid-market companies, in particular, all this responsibility is often thrust on a small team (oftentimes a single person) who must become an expert on media buying across a multitude of fast-evolving channels while meeting financial objectives. 1
  4. FOMO Retailers are launching media platforms at a faster clip than seen before. They each promise great results and ways to reach net-new customers. On the surface, it’s always great to have more options. But you can’t be everywhere at once! Each new media platform requires time and budget. And there’s the risk that any given channel won’t deliver. With all the press and investment interest in retail media, executives are questioning their marketing teams about these emerging platforms. Brands feel a sense of “FOMO” (fear of missing out) if they don’t at least vet these new opportunities. But mid-sized brands in particular don’t have huge armies of people on their ecommerce teams that can assess, test, and properly manage all of these options. “There’s a platform here, a platform there. How thin are you spreading yourself with all these platforms?” - Research participant Tactical tip 2 And this paradox of choice will not go away anytime soon - we expect there to be a greater number of retail media options in the near future, rather than less. While there may be some consolidation in the highly competitive, low-margin ultra-fast grocery delivery space, there are still many retailers who have not launched their own retail media platform or are currently using a third party retail media network (Criteo or CitrusAd, for example) but might strike out on their own. Cure the FOMO of execs who want to expand to new channels because of the media frenzy in the space right now, by resurfacing objectives. Where are our customers shopping, and what stage of the buying journey do we want to be playing at, for this particular product?
  5. Tactical tip Searching for an ‘ideal state’ for budget allocation Our interviews with eCommerce and digital leaders from mid-sized retail brands uncovered what an “ideal state” of retail media allocation would look like: Focus on business strategy, rather than platforms. Brands don’t want to be beholden to advertising platforms that can change on a dime, or become less relevant over time. Design a fluid advertising budget that meets customers where they are at in their journey and can move the budget where it is most efficient. Be confident that the budget is being allocated where it will get the most “bang for your buck”. In our work at Bobsled, an Acadia company, the report authors hear concerns first-hand from clients who are selling and advertising on Amazon, Walmart, Instacart, and Target (our existing retail advertising managed services). Discussions around how much budget to allocate to a given channel or strategy can become circular, for the challenges mentioned elsewhere in this report. Anticipating a future where our clients would have more advertising channel options rather than fewer, we wanted to establish a framework that addressed the known issues of the existing allocation models. 3 In this white paper, we have included many tactical tips, located in these callout boxes and checklists throughout. We interviewed and shared iterations of this model with 9 mid-market brands to get a full picture of the limitations and concerns. While we are pleased with the basic message of our recommendations and framework, it is just the beginning of what we hope will become a more nuanced conversation in the retail advertising industry.
  6. Tactical tip It is the status quo for most companies. It is easy to calculate. It allows a company to decide where to put more money based on actual financial results. It is easy to calculate (but as we explain below in the section “Apples and Oranges”, there are flaws in comparing like metrics across platforms) It can facilitate more consistent, predictable profit margins, as the cost of advertising is ‘baked in’. Challenges with current retail media allocation approaches Our discussion with brands uncovered two main approaches to allocating media spend, which did not meet the “ideal state” parameters. 1. Allocate by retailer or platform. The premise of this approach is to consider the gross revenue that a given retailer or platform (such as Instacart) generates for the brand as a percentage of overall revenue, and allocate a media budget that corresponds with the revenue contribution. This is known as “top-down” allocation. The benefits of this approach are: The cons of this approach are that it is generally backward-looking, factoring in historical revenue rather than future opportunities. 2. Allocate by metrics. The premise of this approach is to identify target metrics to achieve (particularly profitability-oriented metrics like target ROAS) and allocate spend to various channels or ad types based on over-performance or under-performance of these metrics. The benefits of this approach are: If your company still has a siloed shopper marketing team, take the initiative to harness collaborators rather than a team that you need to fight for resources from. Shopper Marketers are there to serve the customer, and many are open to learning and pivoting to digital channels. A podcast interview with Julie Liu, National Manager of Commerce Media at Ghirardelli Chocolate Company, provides good advice on this approach. ‘What we can learn from shopper marketing,’ Ecommerce Braintrust podcast, March 2022 1 1 4 The cons of this approach are that the target metrics can place an upper limit on growth. Unless item-level profitability is the ultimate goal of the company, focusing on ROAS as a top priority will limit sales growth and market share growth. We cover further issues with these two approaches below.
  7. It creates a catch-22 effect. eCommerce receives a smaller budget because it has historically been a more nascent channel. Only allocating digital channels a percentage of their past sales keeps those channels small. It accounts only for a rear-view of past performance, not a forward-looking view of future growth. It doesn’t account for changing shopping behaviors. Consumers are browsing and buying across many more channels than in the past, but a top-down approach presupposes a type of channel loyalty that may not exist in the future. As one brand told us, “Our customers buy (our brand) anywhere. They're loyal to the brand for the most part, but not necessarily loyal to the platform they're buying on.” A trade-based budget does not account for platforms that are not built around the traditional retailer ecosystem. Sales from Instacart, for example, cannot be attributed to a specific retailer. This model is also inflexible around re-allocating the budget to other channels. ROAS is a blunt instrument for measuring performance In our work with brands, we often see ROAS mistakenly used as a catch-all measure of success. Data from ad-tech solution Pacvue say that more than 90% of campaigns use ROAS as the target goal. And our own past research into “Amazon Maturity” found that 61% of brands whose primary objective is to grow market share, actually had ROAS or ACoS as a key performance metric. But ROAS is not an appropriate measure of success if growth (e.g. topline sales growth, market share growth, etc) is the primary objective. Reaching broader audiences and targeting high-volume keywords are two growth strategies that generally command a lower ROAS than using long-tail keywords, or brand keywords. The latter may produce an attractive ROAS, but you’re unlikely to be actually growing your customer base with those strategies. “There's so much pressure on marketing dollars to show discernible results quickly. That's why Amazon is so successful.” - Research participant Digital gets the scraps from traditional marketing channels For many established consumer brands, eCommerce or digital ad budget is acquired by begging, borrowing, or stealing from other traditional marketing channels like shopper marketing, and trade marketing. That history creates many issues for brands today. “Our budget for retail media comes from the trade marketing budget, and is a percentage of total sales - the better the results, the more budget for the next time period.” Research participant The issues with this “top-down” approach are: The Amazon Maturity Matrix, Bobsled Marketing, January 2022 2 2 5
  8. For example, brands that were limited to only allocating spending to existing retail accounts generally missed the opportunities that Instacart offered for early adopters. In an environment where consumers are still switching which channels they use for browsing and purchasing, a forward-looking view is needed - one that accounts for a brand’s goals, not just past performance. Retailers have their own agenda Retailers set their own agenda in the data provided to advertisers. Media platforms want to encourage increased spending on advertising. So the metrics are specifically chosen to show where advertisers should be spending more: on new advertising types, at different stages of the buyer journey, etc. One example is Instacart, which does not share retailer-level advertising or sales data. Despite this being incredibly valuable data for advertisers - who could then see which retailers are benefitting from their ad spend, and how Instacart is contributing to the Purchase Orders they are filling for each retailer, it is not in Instacart’s interest to share this information with advertisers. A new model: allocation by funnel stage Our view is that the current top-down and metric-driven models of allocating retail media budgets are flawed. In a world where the number of available advertising channels is expanding rapidly, our thesis is that brands should allocate retail media budgets by funnel stage, not by platform. The marketing funnel identifies the mechanisms used to drive certain outcomes in the process of a shopper buying your product: awareness, engagement, and ultimately a transaction. When we map out the total retail media landscape, we can see that there are ad types and targeting types that help to drive these specific outcomes. There is an ad type for every conceivable goal for a brand, and each ad type is generally suited to produce results in a very specific stage of the marketing funnel. The current top-down or metric- driven models generally obscure that fact. Rather than build an advertising strategy and scorecard around each retail platform, brands should be building a strategy around what objective they are hoping to achieve. The objective could be at the brand or company level (e.g. maintain a certain contribution margin for the whole brand), at the product set level (e.g. drive market share for a new sub-brand), at the retailer level (e.g. grow category share at Kroger). 6
  9. By identifying the objective of the brand or products in question (at its simplest, growth or profitability), advertising campaigns can be set up with ad types that support the objective at that time. Retail media can locate the shopper and meet them on their purchase journey - whether at the start or the end. 7
  10. Tactical tip Serving ads to shoppers at the start of their journey, in the ‘awareness’ stage, generally fits brands or product sub-sets with a growth objective. The ad types used at this stage are often impression-based ad types. In terms of targeting, these ad types allow the advertiser to target an audience by their interests, demographics, or shopping behavior. Or for keyword-driven ad types, they may be targeting very broad keywords. For example, if a brand sells ready-to-drink protein shakes, a very broad keyword might be “protein shakes” - it is relevant to the product but broad enough to attract a wide audience. Serving ads to shoppers closer to the end of their journey, before the actual purchase, generally suits brands or product sub-sets with a profitability objective. The ad types used at this stage are often pay-per-click ad units, where more specific keywords are targeted. Using our protein shake example, a keyword aimed at conversion would be “50-gram rtd protein shake”, which is much more specific and long-tail because it describes exactly the product and it coincides with what users are searching for, thus increasing dramatically the probability of the sale. In today’s complex retail media landscape, brands run the risk of being overwhelmed by the amount of available data and the different metrics being reported by each platform. This can result in losing focus when trying to assess the efficacy of our efforts in each stage of the funnel. So we recommend re-focusing on the core digital marketing KPIs. Present your marketing budget to execs in the context of your goals and strategy for the year. Present four buckets of goals: true awareness, consideration, trial, and then below that funnel line is loyalty. Then put each tactic and the percentage of budget there, showing the allocation of budget based on brand goals. 8
  11. The initial focus was to set up ads only for the stages of consideration, purchase, and loyalty. As such, there is very little ad spend for the awareness stage. Given the minimal data for this stage, the following analysis excludes it. When the raw data is split out by platform (table below), you may notice that spend is currently distributed in a way that prioritizes Instacart and Walmart - given the extremely positive levels of ROAS - while Amazon receives fewer resources. A client example We implemented this framework for one of our CPG clients, a snack food brand that currently sells and advertises on 3 platforms: Amazon (PPC), Instacart, and Walmart. All the active campaigns were segmented into the different stages of the funnel according to our framework and the data was then aggregated at the platform level. 9
  12. It helps brands have a clearer understanding of the investment going into each stage of the funnel. This quantifies the alignment between the brand’s strategic goals and their actual implementation through advertising at the macro level. In this example, our client is a well-known brand: we can see that a considerable percentage of the total retail media budget is going to protect the brand from competitors and to driving repurchases. It helps brands set the right expectations in terms of profitability for each stage of the funnel. In this scenario as well as in most cases, the consideration stage is less profitable overall compared to bottom-of-the-funnel stages like purchase and brand defense. It helps brands assess the efficiency of their advertising efforts compared to their strategic goals at a more granular level. In this case, the consideration stage consists of a larger budget going to Instacart advertising because of the higher ROAS it offers. However, since the main KPI for the consideration stage is clicks, the priority would be to assign an additional budget to Amazon PPC and Walmart consideration campaigns with the goal of increasing the number of people that pass through the consideration phase in the most cost-effective way. This, in turn, will fuel the subsequent purchase stage, with conversion being possible on a different platform where the cost per conversion is lower. This view is very useful for several reasons. While this view is simple to calculate and may initially appear to contain the most salient information to evaluate the platforms we are selling and advertising on, in reality, it fails to provide extremely important insights. We believe that this approach is not accurate and it might lead to a potential misallocation of resources. The below segmentation uses our proposed funnel stage framework, whereby the spend is broken down first by the stage of the funnel and secondly based on the platform. 10
  13. 1. Maturity of category. John Denny, VP of eCommerce & Digital Marketing at CAVU ventures, is a house of CPG brands like Beyond Meat, Oatly, and Whoop. These brands have created their own categories, requiring huge investment in educating consumers. As such, Denny allocates ad spend for these brands almost exclusively to top-of-funnel initiatives. 2. Maturity of product within the competitive set. Brands trying to capture market share also generally need to focus on top-of-funnel tactics, but perhaps also adding some lower-funnel competitor conquesting. Compare this with an established brand that’s got household recognition, which may instead focus more on defending their brand search terms. 3. Size of company. Challenger brands and startups which don’t yet have brand recognition often need to focus on building brand awareness. 4. Product performance in the catalog. ‘Hero’ SKUs may tend to attract more upper- funnel ad spend because they have been proven, performers. However, they may have originally been benefactors of upper-funnel spend - compared with average performers who only receive lower-funnel investment - so it is important to understand if the tail is wagging the dog. 5. Size of catalog. Firstly, Brands with very large assortments have an added challenge of complexity in designing a strategy and tracking performance with the above factors in mind. These brands in particular have a great need for robust digital shelf analytics software that can track market share dynamically across the market. Secondly, having a product-based strategy across a large assortment can create operational drag. One CPG brand we spoke with has a large catalog of grocery products, where only one product has a conquesting strategy due to it being a direct substitute for a household-name brand. But no other product in the catalog has a conquesting strategy. Carving out a unique strategy and reporting on this one product creates some inefficiency. One solution here is ad-tech software like Pacvue that allows advertisers to assign tags to different campaigns & portfolios, so you can track advertising performance by strategy. This is particularly helpful for larger catalogs. 11 Tactical tip Create a matrix across your product assortment by product maturity, differentiation in market, profitability, etc. Understand which products need a growth or profitability strategy. One respondent shared how this works for their brand on Amazon: “Some products may or may not be sold on Amazon, some that are ripe for growth on Amazon. And some products that we pretty much go dark on and don’t invest in growth.” Factors to consider Rarely will a brand have a universal, clearly defined profitability or growth objective that applies to all products, retailers, and markets. The reality is often much more complicated, which is where the “art” component of the art and science of advertising comes into play. The following factors may impact which stage of the funnel to target with advertising.
  14. Being last in line. Established consumer brands often have entrenched budget allocation processes and are driven by the existing Brand, Trade Marketing, and Shopper Marketing functions. Digital and eCommerce are less proven channels by comparison, and may be the last ‘glass’ to be filled, or need to fight to trade, brand, or shopper marketing to be carved out to them. Availability of data from each platform. Some retail media platforms simply have inferior data availability or they choose to make more sophisticated reporting available only to a subset of advertisers. For example, Instacart segments advertisers into different reporting tiers based on the percentage of invested dollars compared to the generated revenue, which gives an advantage to advertisers willing to spend more on the platform. Platforms can also change reported metrics over time. Instacart recently changed the way impressions are calculated by switching from served impressions to viewable impressions, which greatly affected the overall numbers and made historical comparisons much more difficult. Attribution and reporting consistency. There is a large discrepancy between how various retailers approach things like attribution windows and CPC auctions, which can lead to significant variations in stated performance. See the section ‘apples and oranges’ below. Overhead vs volume. A surge in the number of retailers offering a media opportunity means more potential fragmentation of spend. Smaller retailers may only be able to offer a small audience (volume). But they still require a similar amount of oversight as a large-volume channel. Similar to the world of (non-retail) display media, there are hundreds or even thousands of places to invest, but few have a critical mass which is why Google and The Trade Desk consolidated the market so well. What this means is that many brands (particularly mid-market brands) may need to limit the number of retailers that they actively advertise on. 12 Make sure to set appropriate goals for your Make sure to set appropriate goals for your Make sure to set appropriate goals for your brand or product lines based on maturity brand or product lines based on maturity brand or product lines based on maturity and focus not only on ROAS, but on the and focus not only on ROAS, but on the and focus not only on ROAS, but on the true KPIs for the different stages of the true KPIs for the different stages of the true KPIs for the different stages of the funnel: impressions for awareness, clicks funnel: impressions for awareness, clicks funnel: impressions for awareness, clicks for consideration, and conversions for for consideration, and conversions for for consideration, and conversions for purchase. purchase. purchase. Be wary of focusing on a total blended Be wary of focusing on a total blended Be wary of focusing on a total blended ROAS across all products. Break ROAS across all products. Break ROAS across all products. Break assortment into categories - “grow or assortment into categories - “grow or assortment into categories - “grow or hold,” as one brand says - and allocate hold,” as one brand says - and allocate hold,” as one brand says - and allocate unique ROAS goals to each. unique ROAS goals to each. unique ROAS goals to each. Organizational silos. Especially within larger companies, there can be a lack of intelligence-sharing which would otherwise benefit retail media advertising. Past keyword performance and creative assets are two significant assets that can deliver huge returns in efficiency and effectiveness. At best, this could be due to laziness or ignorance about the benefits of doing so; at worst it can be vindictive and territorial. Limitations of this approach While allocating ad spend by funnel stage rather than by retailer may be intuitively logical, there are some real-world limitations that practitioners need to navigate. Tactical tip
  15. Ad types transcending funnel stages. Some ad types are applicable to more than one stage of the marketing funnel. Amazon’s shoppable OTT (over the top) video ads for example can be used for lower funnel, mid, and upper-funnel tactics. Shopping behaviors change around shopping events. The Cyber Five, Prime Day, and Christmas shopping periods all have a tendency to skew the traditional shopping funnel. Shoppers may start browsing and researching weeks ahead of when they plan to ultimately make a purchase, making lower-funnel advertising campaigns appear to perform poorly in the weeks leading up to an event, then perform extremely during the event. Retailer JBPs, mandated budgets, and getting on the radar. One edge case we heard was a brand buying retail media not with a growth or profitability target in mind, but to pique the interest of a buyer at a major retailer. Similarly, some brands may be required to spend a certain budget each year as part of a JBP (joint business pilot) or under their vendor agreement. Test and learn Creating, protecting, and actually using a test- and-learn budget was a key strategy used by the savviest brands we spoke with. Brands that test new ad types can get a serious edge. Data from Pacvue say that % spend of new ad types is typically 4% within the first 3 months (of the ad type being launched). Based on total sales, advertisers that adopt new ad types within the first 3 months typically see 8% greater total sales than those who do not. Tests don’t always go to plan, and it is important to allocate an amount that everyone can stomach losing. But remember that a failure can be as instructive as a success, in terms of lessons for the future. The key to protecting this budget is to have a mechanism to learn from mistakes and convert those lessons into pattern recognition, such as a post-mortem report that is shared with executives. Having a certain percentage of your total ad budget allocated to testing new initiatives is critical, especially for brands who have their ad budgets locked in each year. Digital marketing, and particularly retail media, is changing much more rapidly than an annual budget cycle. Here are some best practices around test-and-learn from our client work and research participants. 13 Create an executive report that keeps stakeholders engaged and on-side. Be proactive in breaking down organizational silos by sharing what you’re learning and what resources you can share with counterparts. Tactical tip
  16. Some retail media platforms require a minimum investment which may eat significantly into your test budget. This forces conviction in testing an idea, and might not be such a bad thing. As one respondent said, “Always find out where your consumer is, and then place some investment dollars that allow you to truly learn something. Spreading out an inch deep and a mile wide is not going to allow you to learn anything.” Put your own biases to the side. One CPG brand we spoke with was skeptical of TikTok as a channel, believing that their target customer would not be engaging with food brands there. They ran a small test and saw very strong traffic and conversions on their DTC site. Pay close attention to whether you can spend the budget. In some cases, brands have not been able to spend the allocated budget because of small audience size. That’s definitely a signal about the potential of the channel for your brand. If you’re new to test & learn budgets, start with 10% of your advertising budget. It's an arbitrary but time-tested amount that most brands can afford to lose in immediate ROI. If a test proves successful, move that future spend into the business-as-usual budget in the next budget cycle, so that the future test-and-learn budget is maintained for new and unproven experiments only. Comparing apples to oranges Each platform has strengths and weaknesses in serving different stages of the buying journey, or in terms of the customer avatar. The key for brands is to understand the “Job to be done” of each channel, relative to their brand or product objectives. As one of our research participants posited: “Brands need to understand the role of each of the platforms, and their strengths and weaknesses. For example, Amazon is the platform where you go to invest when you want high reach and awareness. Instacart is somewhere where you go when you want to drive more immediate returns. Walmart is somewhere where you go when you need to drive incrementality with new buyers, given their reach in the US.” This view aligns with our marketing funnel allocation philosophy. Retailers may have different shopper demographics, and they have specific mechanisms for reaching those shoppers through ad types. This diversity may initially be overwhelming, but it does create fertile ground for a great variety of approaches if a brand is willing to use different ad types across retailers. And the majority of brands are willing to do this. According to Insider Intelligence, nearly 88% of brands have used at least three or more retail media networks. But one challenge in working with multiple retail media networks is impossible to ignore: that definitions of key metrics are not standard across retailers. Insider Intelligence, Retail Media Networks Perception Benchmark, March 2022 3 3 14
  17. Tactical tip While these metrics are incredibly useful to perform a deep dive into your results of the specific platform, the main data used for channel comparison should consist of the core digital advertising KPIs based on the stage of the funnel: impressions for awareness, clicks for consideration, and orders for the purchase and loyalty stages of the funnel. 2. Standardize internal reporting to accommodate differentials. If we are a Seller on Amazon and we have two campaigns running, one being a Sponsored Products campaign and the other one being a Sponsored Display campaign, we need to take into account that Sponsored Products campaigns have a 7-day attribution window for Sellers, while Sponsored Display campaigns have a standard 14-day attribution window. This means that we need to wait until the longest attribution window has closed (that of the Sponsored Display campaign) before comparing the performance between the two campaigns. *Please note that for Walmart we are listing the current characteristics, but the platform has announced it will be switching to a 2nd price auction later in 2022. “Search gives us some language that we believe is common to these platforms. But when you scratch below the surface, they are not equal.“ Research participant Our comparison chart of ad calls by the retailer shows that each channel calculates key metrics differently, as well as having different attribution windows. The outcome is that results across channels can be impossible to compare like-for-like. 15 Try to look at results over a longer timeframe. Learnings can’t be gained in weeks, in no small part due to the attribution windows of most ad campaigns. What can brands do to combat this? There are two main solutions that can be of help to overcome this challenge and achieve solid and accurate reporting across different retail media platforms. 1. Focus on universal KPIs. Each platform has a different set of metrics being available: for example, on Amazon DSP you can track the percentage of Subscribe & Save orders deriving from your advertising efforts, whereas this is not possible with Amazon PPC campaigns.
  18. The Amazon Maturity Matrix: 6 factors that drive results on Amazon. Many of the drivers of success on Amazon are internal, organizational factors. The Amazon Maturity Matrix is a framework that helps brands to measure where they are on their Amazon journey, from the inside out. (Bobsled) Measure what matters: selecting the right advertising KPIs for Instacart advertising. A framework for prioritizing KPIs around the main objectives of growth and profitability. (Bobsled) SHEARED: Shedding your coat of corporate conformity in the age of eCommerce. A roadmap for ecommerce and digital practitioners to advocate for change within their organizations. (FirstMovr) Retail Media Network 2022 Perception Report. Insider Intelligence’s first benchmarking report of retail media networks. (Insider Intelligence) History repeats itself Besides the retail media moment we are in now, there are corollaries in other areas of the media industry. Jared Belsky, the co-founder of Acadia and the former CEO of 360i, has seen budget allocation play out over the last two decades across different media landscapes. The industry went from media by medium (TV vs. Radio) to Media by Publisher (google vs. CNN), eventually to a vastly aggregated landscape where the top publishers like Google and The Trade Desk command the greatest share of media inventory. Today, the retail media industry is far from consolidated. While Amazon has the lion’s share of media spend, we anticipate many more retailers to launch ad platforms in the coming years. There will be many more advertising opportunities to navigate before there are less. While we anticipate technology catching up to manage the more arduous aspects of allocating budgets across retailers, there is no substitute for strategy and insight that is developed through years of pattern recognition. Roll up your sleeves, and embrace the opportunity to shape the future. Related work We would like to thank the ecommerce and digital leaders who gave their time and experience so generously, as interviewees and readers of early drafts. Thanks also to our ad-tech partner Pacvue for providing data points. 16
  19. About Bobsled, an Acadia Company Bobsled is a digital marketing agency with years of proven results and experience in helping brands scale on Amazon, Walmart, and Instacart. With hundreds of brands successfully managed on these retail marketplaces and millions of dollars in monthly ad spend under management, every action taken is carefully calculated to achieve one goal: maximizing clients’ return on their marketplace investment. We focus on providing clients with the four essential components of a successful marketplace strategy: operational excellence, brand protection, organic marketing, and paid advertising. In 2022, we became part of Acadia, a next-generation digital agency serving mid-market brands. The partnership gives our clients access to best-in-class SEO, paid media, social media, analytics, and web development experts. To learn more about our services, you can visit us at www.bobsledmarketing.com 17
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